Ratings based on 6 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Apr 2024
I think the positive reviews are paid ones. They converted an old bungalow into a hotel. It was right besides train crossing and every now and then you could hear the noise of trains. Some basic facilities like intercom was missing. Although the rooms were clean and tidy, the bedsheet was not so clean. A basic thing like shampoo and bodywash were not provided. Last but not the least, when i wanted to make a card payment, they did not have card swiping machine. Nothing great about the food.
Comment from Hotel Management
10 Aug 2024 by Taufique, Hotel Management
Greetings from Ritz Heritage! We’re sorry to hear about the issues you encountered during your stay. Your feedback is important to us, and we regret that the noise from the train, the lack of basic facilities, and cleanliness issues affected your experience. We also apologize for the inconvenience with the payment process and the quality of the food. Please know that we are addressing these concerns to enhance our services. We appreciate your comments and hope to have the opportunity to better serve you in the future. Thank you for bringing these matters to our attention.
by A verified traveler
Posted 24 Nov 2023
Friendly staff and delicious food from their restaurant. The rooms look nothing like the pictures on Hotels.com.
Comment from Hotel Management
27 Dec 2023 by zubair momin, Hotel Management
Greetings from Ritz Heritage, We are pleased to receive your review., We are glad that you enjoyed superlative service from our staff members and your generous comments have been shared with them. We thank you for choosing to stay with us. Looking forward for your next visit. Thank you
by A verified traveler
Overall a fun experience with good host
Posted 6 Feb 2022 on HotelsGood stay with good host. The location is on the railway track that makes it bit noisy at times. Internet quality was Ok.
Also, One should mention that the property is on khandala rd and not actually in khandala. It’s misguiding.
Comment from Hotel Management
26 Apr 2023 by Shehzad Shaikh, Hotel Management
Dear Guest, Greetings from Ritz Heritage, We are pleased to receive your review. our location makes it very convenient for our guests and we are glad that it added value to your stay. It feels good to realize that we served you well on your visit and we have accumulated your patronage and support for all the right reasons. We are happy to peruse your positive comments on our warm hospitality and personalized services. Looking forward to serve you again. Thank you.
by A verified traveler
VALUE FOR MONEY
Posted 6 Dec 2021 on HotelsIt was an amazing stay with very cooperative hotel staff. Ambience was awesome. Food was good.
VALUE FOR MONEY
Comment from Hotel Management
26 Apr 2023 by Shehzad Shaikh, Hotel Management
Dear Guest, Greetings from Ritz Heritage, We are pleased to receive your review. our location makes it very convenient for our guests and we are glad that it added value to your stay. It feels good to realize that we served you well on your visit and we have accumulated your patronage and support for all the right reasons. We are happy to peruse your positive comments on our warm hospitality and personalized services. Looking forward to serve you again. Thank you.
by A verified traveler
Posted 5 Oct 2021
Stay was comfortable. Property locality is free from Noise and Traffic. Peaceful and pleasant location. Near to all picnic spot in Khandala and Lonavala. Food was good. Staff is also good. Overall pleasant welcome .
Comment from Hotel Management
26 Apr 2023 by Shehzad Shaikh, Hotel Management
Dear Guest, Greetings from Ritz Heritage, We are pleased to receive your review. our location makes it very convenient for our guests and we are glad that it added value to your stay. It feels good to realize that we served you well on your visit and we have accumulated your patronage and support for all the right reasons. We are happy to peruse your positive comments on our warm hospitality and personalized services. Looking forward to serve you again. Thank you.
by A verified traveler
Good budget stay
Posted 11 Aug 2021 on HotelsDecent place right by the train tracks
Comment from Hotel Management
26 Apr 2023 by Shehzad Shaikh, Hotel Management
Dear Guest, Greetings from Ritz heritage, We are pleased to receive your review. our location makes it very convenient for our guests and we are glad that it added value to your stay. It feels good to realize that we served you well on your visit and we have accumulated your patronage and support for all the right reasons. We are happy to peruse your positive comments on our warm hospitality and personalized services. Looking forward to serve you again. Thank you.
