Ratings based on 14 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Surrey
Posted 29 Oct 2024
by A verified traveler
Posted 28 Sep 2024
It would be incorrect to call this property a resort. Great hotel sure, but definitely doesn’t meet the requirements for a resort. The rooms and hallways are quite spacious. Overall property has a clean industrial look. Room has a premium feel as well.
Coming to the bad part, when i was there it was filled to the brim with guests. During morning breakfast time it took me 15-20 min to even get a table to sit down. And due to this rush the service was also quite slow and there was a queue at every counter. Moreover this property also doesn’t have any scenic views even after being in lonavala. Although they do have free nature treks, cycling, cooking classes etc
by A verified traveler
Posted 8 Jul 2024
by A verified traveler
Underwhelming
Posted 25 Apr 2024 on HotelsReally did not meet my expectations for a new Radisson. The king size mattress was two twin mattresses put together. They put them on widthwise =
instead of lengthwise ll
so our hips kept falling in the gap. The mattresses were so uneven and soft.
The toilet was unable to flush toilet paper. The food was underwhelming. They had a band blasting music well past 10:30 so considering it is a resort and SPA it sure wasn’t very relaxing. They also have a club in the ground floor of the rooms we stayed in and we could hear the boom of the bass all the way on the 6th floor where we were staying and had to turn the fan on high to drown out the sound.
I did visit the spa which was really nice and had nice massage.
As much as we love Lonavala itself, given all the disappointments, we won’t stay here again.
by A verified traveler
Lovely place for short break
Posted 29 Oct 2023 on HotelsIt was wonderful weekend stay with family
Comment from Hotel Management
2 Nov 2023 by Radisson Resort and Spa Lonavala, Hotel Management
Dear Guest,We are delighted to know that every aspect of your experience was excellent and that we exceeded your expectations. We believe in creating a memorable and immersive experience for our guests, and it's heartening to know that we succeeded in doing so during your stay. Thank you once again for your kind feedback, and we hope to welcome you back for another wonderful stay in the future.Sincerely,Faisal Nafees General Manager
by A verified traveler
Posted 24 Oct 2023
Comment from Hotel Management
2 Nov 2023 by Radisson Resort and Spa Lonavala, Hotel Management
Dear Anil,We are delighted to know that every aspect of your experience was excellent and that we exceeded your expectations. We believe in creating a memorable and immersive experience for our guests, and it's heartening to know that we succeeded in doing so during your stay. Thank you once again for your kind feedback, and we hope to welcome you back for another wonderful stay in the future.Sincerely,Faisal Nafees General Manager
by A verified traveler
Posted 3 May 2023
Bathroom damaged
Comment from Hotel Management
5 Jul 2023 by Radisson Resort and Spa Lonavala, Hotel Management
Dear Guest, Thank you for sharing your review with us. Your feedback is noted. We thank you for staying with us and hope to serve you again!Sincerely,Faisal Nafees
by A verified traveler
Posted 13 Sep 2022 on Hotels
Comment from Hotel Management
14 Sep 2022 by Radisson Resort & Spa Lonavala, Hotel Management
Dear Mr. Ajit,We are delighted to know that every aspect of your experience was excellent and that we exceeded your expectations. We as a team truly strive to be guest-centered and provide passionate and personal service. We look forward to receiving you again at Radisson Resort & Spa Lonavala and hope that you will plan sooner rather than later.Best regards,Radisson Resort & Spa Lonavala
by A verified traveler
Posted 18 Jan 2022
Shoma from the dining service was very good amazing service front desk was also very good almost all the staff was perfect I can say even till the tall door man he was very pleasent and always extremely helpful through out we got two suites though there’s nothing in their to make it a suite not even any ambiance literally room with a couch and ac is very very rattling and loud not worth the money better to keep a basic room
Comment from Hotel Management
20 Jan 2022 by General Manager Radisson Resort and Spa Lonavala, Hotel Management
Dear Mr. Hary,
Thank you for taking the time to review our Hotel.
On behalf of our entire staff at Radisson Resort and Spa Lonavala we apologize for the concerns you shared about your experience at this hotel. We shall work diligently to address the shortfalls with our team.
We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit we can exceed your expectations.
Sincerely,
General Manager
Radisson Resort and Spa Lonavala
by A verified traveler
Posted 7 Nov 2021
