Ratings based on 74 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Dec 2024
by A verified traveler
Posted 3 Nov 2024
If you like being treated like royalty, this is it. Every staff member here are well trained and equipped to help you have a great experience. They have all aspects covered from valley to check in, many food cuisine options, fun activities for children and adults and a seamless check out process with more than 1 persons helping you.
We never waited in lines, staff were available and prompt at taking care of your needs.
The property itself is stunning with many varieties of trees and lush green grass lawns for you to enjoy, they are meticulous about keeping the property aesthetically pleasing and people friendly.
Rooms are very spacious and amenities were more than enough for families to enjoying a relaxing week away from the hustle and bustle of Mumbai
by A verified traveler
Posted 21 Oct 2024
Hospitable and Kind Staff
by A verified traveler
Posted 16 Oct 2024
The property is not very accessible for senior citizens, the bath tub in particular. Also many of the steps don't have a railing.
The 24/7 In Room Dining is a major plus.
by A verified traveler
Posted 18 Aug 2024
by A verified traveler
Posted 15 Jun 2024
Della is a little different from other Resorts seen. Lots of Adventure activities to do. Also some virtual ones like bowling. Small small things like Darts are also thrown in which is nostalgic. The complex itself is extremely well laid out and beautiful.
Before going, I had checked the internet and found that there were negative comments about two major things. One was the quality of service and the second was the price of food.
Based on my experience, I can say that the quality of service was excellent. There wasn’t one occasion when the response was not outstanding.
On the price of food, yes it is a little bit expensive, but there are options available in the Sports arena which are relatively affordable. Some options on the Parsi Dhaba (1500 for two people) as well as the PNF (1800-2000) for two people are available.
On a trip like this it is the overall experience that is extremely important. The experience was simply outstanding.
by A verified traveler
Posted 8 May 2024
I never write bad reviews however I feel like I need to warn others- this place was so bad that we didn't stay our second night even though we didn't get a refund, and we had to get a driver to take us somewhere else and pay for another hotel. It was not clean, the service was terrible, and there were signs in one of the public bathrooms on the property with signs containing sexual innuendos and one about masturbation. I was so disturbed for my kids to see that and I just wanted to get out of there right away so we left. When we got home to the US, I noticed a charge on my credit card that I didn't understand. I messaged the resort and they refused to tell me what the charge was about, telling me over and over to call the manager. I told them that it would be an expensive call from the US and asked them to please just let me know what the charge was about. They ignored me. Finally I asked them for their manager's email address. They gave it to me and I wrote an email to the manager. No response at all! I called Expedia and they could not get any help either from the resort, so they gave me a small credit to use for future trips and I have had to call my bank to dispute the unknown resort charge. Such terrible service, really unbelievable. I have never encountered something so awful in any of my travels.
by A verified traveler
Posted 8 Apr 2024 on Hotels
by A verified traveler
Posted 30 Jan 2024
Excellent Parsi food. Very spacious property.
by A verified traveler
Posted 12 Jan 2024
