Ratings based on 1 Verified Reviews
1.0 Service & staff
Expedia Verified Reviews
by A verified traveler
WILL NOT HONOR YOUR RESERVATION
Posted 29 May 2024 on HotelsWILL NOT HONOR YOUR RESERVATION. A member of my party arrived on the check in date with the confirmation from Hotels.com. The concierge informed them there was no record of the reservation and that the KESMO LODGE DOES NOT WORK WITH HOTELS.COM.
Hotels.com worked with me to resolve the issue, but the Kesmo Lodge was completely absent and not part of the solution.