Ratings based on 981 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
27 Sep 2024 by General Manager, Hotel Management
Dear Felicia,We are delighted that you decided to stay with us at Quality Inn & Suites Matteson near I-57 during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager
by A verified traveler
Posted 26 Sep 2024
My room had bedbugs
Comment from Hotel Management
27 Sep 2024 by General Manager, Hotel Management
Dear William,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
12 Sep 2024 by General Manager, Hotel Management
Dear Roxanne,Thank you for choosing us at Quality Inn & Suites Matteson near I-57 during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager
by A verified traveler
Posted 6 Sep 2024
Had 4 very small pillows for a king size bed. Did not give extra pillows.
Comment from Hotel Management
7 Sep 2024 by General Manager, Hotel Management
Dear Nancy,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager
by A verified traveler
Posted 2 Sep 2024
Not worth the price
Comment from Hotel Management
3 Sep 2024 by General Manager, Hotel Management
Dear Belinda,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
by A verified traveler
Posted 26 Aug 2024
The property is run down and badly in need of updating and renovation. The breakfast was indifferent - not even eggs. The room, supposedly non smoking, smelled as if a smoker had stayed there. The fitness center was a disgrace: no a/c, the water cooler was empty, the elliptical had a loud squeak with every revolution, the treadmill was not working, and the stationary bike had an open control panel on the front with wires hanging down. And the price was inordinately high: the most I've ever paid for a Quality Inn and Suites. One more thing: i used the rest roomo on the main floor once and it was not clean; the commode hadn't even been flushed. Ugh.
Comment from Hotel Management
27 Aug 2024 by General Manager, Hotel Management
Dear Lorraine,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
by A verified traveler
Posted 25 Aug 2024
Great clean and quiet place !! Comfortable also
Comment from Hotel Management
27 Aug 2024 by General Manager, Hotel Management
Dear Towanda,We loved having you stay with us at Quality Inn & Suites Matteson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager
by A verified traveler
Posted 23 Aug 2024
Overall ok. But I did get think the whole facility needed a scrub down. However for the price it was passable.
Comment from Hotel Management
24 Aug 2024 by General Manager, Hotel Management
Dear Karla,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager
by A verified traveler
Posted 20 Aug 2024
Comment from Hotel Management
22 Aug 2024 by General Manager, Hotel Management
Dear Kristina,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager
by A verified traveler
Posted 19 Aug 2024
Comment from Hotel Management
22 Aug 2024 by General Manager, Hotel Management
Dear Ronald,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager
