Ratings based on 816 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by GM VRCV, Hotel Management
Dear Nicole,Thank you for your recent 5 out of 5 Expedia review. We are so glad to hear that you enjoyed your stay with us!!!Please come for another visit soon. We would love to welcome you back!Best regards,Houston PerkinsGeneral Manager
by A verified traveler
Posted 22 Sep 2024
Great layout with plenty of space for all the family
Comment from Hotel Management
7 Oct 2024 by GM VRCV, Hotel Management
Dear Benjamin,Thank you so much for your 5 out of 5 Expedia rating and review. We are glad to hear that you enjoyed your stay and found the layout of the resort and residence to be agreeable to your needs as a family. Please come and see us again!Best regards,Houston PerkinsVRCV General Manager
by A verified traveler
Posted 21 Sep 2024
Nice and quitee
Comment from Hotel Management
7 Oct 2024 by GM VRCV, Hotel Management
Dear Vandera,Thank you for your recent 4 out of 5 Expedia Review. We so appreciate your business and are glad that you enjoyed the peace and quiet of the Vail Residences at Cascade Village, affiliated with the Grand Hyatt Vail. Please come and see us again soon.Best regards,Houston PerkinsGeneral Manager
by A verified traveler
Posted 13 Sep 2024
It was in a quiet area close to the mountain!!!
Comment from Hotel Management
13 Sep 2024 by GM VRCV, Hotel Management
Dear lonel,Thanks you so much for the 5 out of 5 Expedia review. We are so happy that you enjoyed your stay with us at Vail Residences at Cascade Village, affiliated and with full access to the Grand Hyatt Vail. Our location is absolutely ideal. We are close to the hustle and bustle of Vail Village, but in our own private, quiet, gorgeous enclave, Cascade Village.Please come and see us again!Best regards,Houston PerkinsGeneral ManagerVail Residences at Cascade Village
by A verified traveler
Posted 3 Sep 2024
Everything was great. Maybe you can leave some tea bags in the room. Coffee was good, but we are tea drinkers and there was none.
Comment from Hotel Management
4 Sep 2024 by Anastasia- VRCV Prop Mgr, Hotel Management
Thank you Erdogan for taking the time to respond. Your comments are greatly appreciated. I'm happy to know you enjoyed your visit. We've shared this information (Tea packets to be included upon arrival) with our Director of Housekeeping with the hopes of adding this in the future. Please contact us if we may further assist. Sincerely, Anastasia Property Manager
by A verified traveler
Posted 2 Sep 2024
Excellent
Comment from Hotel Management
2 Sep 2024 by GM VRCV, Hotel Management
Dear ANOOP,Thank you very much for your 5 out of 5 rating for your recent stay with us at Vail Residences at Cascade Village, affiliated with Grand Hyatt Vail. We are thrilled to hear that you enjoyed your stay!Please come see us again soon!Best regards,Houston PerkinsGeneral ManagerVail Residences at Cascade Village
by A verified traveler
Posted 2 Sep 2024
End of August great time to visit - off season, no people, empty restaurants, great weather.
Comment from Hotel Management
2 Sep 2024 by GM VRCV, Hotel Management
Dear Frances,Thank you for your recent 5 out of 5 review of your stay at Vail Residences at Cascade Village, affiliated with Grand Hyatt Vail. I couldn't agree more - August is a great time to be here! Rolling in to September is also a fantastic time with our Aspen leaves changing to gold and orange, the skies still bright blue! Please come see us again.Best regards,Houston PerkinsGeneral ManagerVail Residences at Cascade Village
by A verified traveler
Posted 19 Aug 2024
The house was disappointing. The sofa was so dirty and stained so bad we had to put a blanket on it before we could sit on it
Comment from Hotel Management
19 Aug 2024 by GM VRCV, Hotel Management
Dear Ann,I'm terribly sorry to hear about your experience with the house and sofa. Can you please share the name/address of the home in which you stayed. We don't have that information in this review.Thank you.Best regards,Houston PerkinsGeneral Manager
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by GM VRCV, Hotel Management
Dear Salvador,I sorry to hear that we did not meet your expectations. We would love to make it up to you and hope that you will come stay with us again.Best regards,Houston PerkinsGeneral Manager
by A verified traveler from Boulder
Posted 5 Aug 2024
No Air conditioning and our unit was 94° inside the entire time we stayed there. So no sleep for two nights and had to keep all the doors and windows open whenever we were inside… Which actually didn’t do anything anyway. I actually cannot believe it’s legal to rent this place in such conditions… It was absolutely unbearable. I would only stay here again in the fall or winter, as summer is completely unlivable. 94°!!!!
Comment from Hotel Management
19 Aug 2024 by GM VRCV, Hotel Management
Dear Alix,I'm so sorry that you were uncomfortable with your stay. Very few residential properties have air conditioning yet, unless they are of very new construction. We would love to have you back and more than happy to recommend one of the properties that does have air conditioning. We would also love to see you next winter!Best regards,Houston Perkins General Manager
