Ratings based on 62 Verified Reviews
4.2 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
Helpful staff.
by A verified traveler from Portland
Posted 30 Jun 2024
This was a lovely property; however, like many Japanese hotels, it uses too much chlorine in the cleaning. There was so much chlorine in the sheets that my skin and eyes were burning, and we had to open the windows.
The staff is EXCELLENT.
Service is EXELLENT
I have no complaints about the service.
My friend and I shared a room with two beds, but there was only one night near my friend's bed, so I had nowhere to place my things. The room could use another small table.
The food was good and very generous.
by A verified traveler
Posted 2 Jun 2024
by A verified traveler
Posted 11 Apr 2024
by A verified traveler from New Zealand
Posted 5 Nov 2019
Was a long up hill walk from station, staff were very freindly but this is a dated property, and god knows why they had the heaters going in the whole place on a fine beautiful day? was so hot and stuffy in dining room for breakfast we ate outside on balcony. Breakfast was nice and lovely free onsen for guests
by A verified traveler from Hong kong
Nice dinner
Posted 28 Sep 2019 on HotelsThe room didnt turn out as what I expected. But dinner was nice.
by A verified traveler
Overall not bad
Posted 2 Sep 2019 on HotelsFacility is clean and , interestingly, with a Thai theme in lobby. Only wish the public bath had later hours and rotenburo was bigger.
by A verified traveler
Posted 28 May 2019
We arrived at Matsushima kaigan JRStation with our luggage in tow. Not seeing the pay phones conveniently located by the station to request a shuttle, we walked the hill to Matsushima Breezbay. Check in was very smooth and the staff were kindly using English to assist with explanations of the facility. Our room was clean and very nicely situated with a partial view of Matsushima Bay. We reserved the ‘half board’ option which included delicious Shabu-Shabu (Japanese hotpot) featuring Matsushima’s famous oysters (Kaki) and Sendai’ Beef Tongue (Gyutan). Dinner also included a generous buffet you can enjoy as your hotpot heats up. Breakfast was an equally generous mix of Japanese and Western offerings including sausage, pre-made hot cakes and Belgian waffles, salad, rice, pickles and deep fried oysters. Both meals were delicious! Both nights we stayed, we made use of the private bath. The included shampoo, conditioner and body lotions were handy and the bubbling waters of the bath melted all the stress away. My only negative comment for the baths though was the strong smell of chlorine emanating from the water. My favorite part of the hotel was watching the sunset over Matsushima Bay whilst enjoying the delicious meals and awaking early in the morning and hearing the birds outside. Such a relaxing stay!
by A verified traveler
Posted 10 Apr 2019
Complimentary karaoke room and private bath reservations offered.
by A verified traveler
Posted 5 Oct 2018
Lovely view of bay from dining room. Staff superb. Initial pillows provided for bed were thin, but staff gladly provided thicker ones upon request. Further and steeper walk from train station than we anticipated, but easy taxi service always available to/from hotel. Only regret is that we did not use bath,, and too short of stay. Matsushima is beautiful and culturally rich.
