Ratings based on 13 Verified Reviews
2.8 Room cleanliness
3.3 Service & staff
2.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Mar 2024
Property should seriously work on cleanliness. And the charges are not even worth it. Rooms are nothing like what it is in picture.
by A verified traveler
Absolutely disgusting hotel!
Posted 18 Dec 2022 on HotelsMe and family stayed here for 2 nights and I was absolutely disgusted with the rooms and hospitality services.
I've stayed at 1000s of hotels in my lifetime from Indonesia, Ethiopia, India, China, UK etc. This hotel is clearly the worst. This is definitely not a 3- or 4-star hotel like the reviews show. If I can rate it a 0, I would have. Few things I noticed during our stay.
1) Dirty bed sheets and pillows with stains.
2) Rat running around in the room. Hotel staff said quote " we'll catch it and remove them from your room. " This is not the correct answer for these issues.
3) Washroom was dirty with stains on the toilet and washroom sick.
4) Morning breakfast barely had any options.
5) At 4am someone tried opening our room door when my family was sleeping. Thankfully I was awake, I opened the door and found a person walking away from our unit.
6) Very loud noises all night in the lobby and from outside noises. Every hotel I've stayed at have sound proof windows or something to prevent outside and lobby noise.
7) No safety lock on your doors from the inside. Only one lock. This is a big safety concern from my point of view I had to put a chair in front of the doors.
The staff as well is not helpful the person I spoke to at reception didn't seem to care.
In conclusion, i don't recommended staying here and ill filling a complaint against the hotel for this.
by A verified traveler
Posted 8 Dec 2022 on Hotels
by A verified traveler
Posted 22 Oct 2022 on Orbitz
Great customer service and nice location
by A verified traveler from Brampton
Posted 4 Oct 2022
Suffocating, un-hygienic rooms, dirty utensils, and dirty bedsheets. If you have the patience to argue with the staff to change each and everything thing that you get in the room, then go for it. The staff is overly humble to compensate for the low standards of the hotel, but that will not make your stay any better.
by A verified traveler
Ok sort of stay if you are coming alone
Posted 3 Sep 2022 on HotelsThe hotel staff is a bit on the slower side food quality was very good overall a nice experience but can be improved a lot
by A verified traveler
Posted 6 Jan 2021
There was nothing to like... worst property and very uncomfortable
by A verified traveler from Denver, CO
Posted 16 Mar 2020
The property was an excellent location to celebrate the Holi festivals in Mathura. The staff were exceptional, and were always eager to help out, answer questions and ensure we were happy during our stay. Although the entire staff was fabulous, Yogesh Singh provided exceptional customer service. The food served at the hotel was very good, and extremely convenient.
Comment from Hotel Management
16 Mar 2020 by Anmol, Hotel Management
Dear Tiffany,
Greetings from Madhav Muskan Residency!
Thank you very much for deciding to stay at our hotel Madhav Muskan Residency and for sharing such a wonderful review.
It is always a delight to hear great feedback, it is good to know that your overall stay was pleasant and that many facets of our hospitality met your expectations. I am very happy to hear that you found our staff was very warm and helpful. I will share your comments with all the members of our MMR team, especially with Yogesh at the Front Desk.
Your positive feedback will act as a great motivator for all of us as we strive to achieve even higher standards of service.
Once again thank you for your review and looking forward to welcoming you again at Madhav Muskan Residency
With warm regards from Mathura,
Anmol
P.S. We would be delighted if you would recommend us to your colleagues, friends, and family, we will ensure that they too receive the same great experience you enjoyed.
by A verified traveler
Posted 21 Feb 2020
Comment from Hotel Management
16 Mar 2020 by Anmol, Hotel Management
Greetings from Madhav Muskan Residency!
Thank you very much for deciding to stay at our hotel Madhav Muskan Residency and for sharing with us your review. Guest feedback is always welcome at our hotel, it is good to know that your overall stay was pleasant and that many facets of our hospitality met your expectations. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service.
It was a pleasure to have you with us at Madhav Muskan Residency.
We wish you the best in life.
With regards,
Anmol
P.S. We would be delighted if you would recommend us to your colleagues, friends, and family, we will ensure that they too receive our signature service and that they have a memorable stay.
by A verified traveler
Disappointed with the property
Posted 5 Dec 2019 on HotelsVery disappointed for a property of category 3.5star
Comment from Hotel Management
5 Dec 2019 by J. P. Pachauri, Hotel Management
Dear Anonymous,
First of all, thank you very much for deciding to stay at our hotel Madhav Muskan Residency and for sharing with us your review. We believe that we must learn from our guests about the areas in which we should improve. I'm sorry to read from your feedback that you felt that your expectations were not met by our hotel. Your experience is very important to us and our guest's input is always welcomed.
We have received so many nice remarks about our hotel and the service we deliver. Regrettably, you didn't have a similar experience as most of our guests.
I have personally shared your precious feedback with our staff and I would like to assure you that all our guest's remarks for enhancement are taken to heart and acted upon as quickly as possible.
Again, thank you for sharing your thoughts on our hotel and if you return to Mathura in the future, I hope you will give us a second chance to make a more positive impression and show you the areas in which we have improved as a result of your feedback.
Yours sincerely,
J. P. Pachauri
