Ratings based on 53 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Australia
Posted 21 Dec 2019
I have booked n request for double bed two room but they give me single bed n vary poor costumer service
Comment from Hotel Management
22 Jan 2020 by Ainun, Hotel Management
Dear Mr Ghulam
warmest greeting from idoop hotel Mataram
in first we do apologize for your bad experience, as your information that your request in online are based on our availability. I hope, we can serve you in the future stay with more better service.
berst regard
Bq. Nur Ainun
E Commerce
by A verified traveler
Not for Habitation
Posted 16 Aug 2018 on HotelsHotel idoop hmmm what can i stay Hotel looked good from a distance but getting inside the Lobby was a bit scary after the Earth Quakes in this area. The Hotel was totally unsafe and Dangerous due to 3 Quakes and lots of Damage to the structure. Now in saying all of this as I was about to check in and talking to staff who were Extremely Helpful and pleasant to help us in anyway they could and tried their best to give as much assistance as they were able to But Hotel was not habitable ---after extensive repairs maybe ok
by A verified traveler
Posted 30 Jul 2018 on Hotels
by A verified traveler
Posted 26 Jul 2018 on Hotels
by A verified traveler from Australia
Dirty room
Posted 27 Jul 2017 on WotifDirty walls in the bathroom and room itself (can see splashbacks and brown marks), security box doesn't work, and the smoke alarm has been detached. Whilst the bed looked clean, the fact that all the other things around the room were still dirty made me question the overall hygiene of the room.
The hotel breakfast was decent. Choices of fried rice, chicken, stir fry veg, tempeh & tofu, juice, coffee, tea, fruit (which was papaya during our one night stay) and toast. Eggs can be ordered from the staff.
by A verified traveler
A truly awful experience...
Posted 22 Feb 2017 on HotelsThis is an honest account of my stay at iDoop, it is very negative but is important for other travellers to read.
I booked to stay here for 3 nights, I chose it because of it's location and the photos made it look like a reasonable place to stay for a few days.
When I arrived the main lobby was dirty and had a weird smell, the staff checking me in were very rude with one male member particularly having a bad attitude.
I went to my room, the corridor leading up to the room was dark and dingy, it looked very aged and again there was a strange smell.
The room was truly shocking. Out of my over 10 years of using hotels.com this has been the worst hotel I have ever stayed in. The room was filthy, it was humid and the air con nevertheless worked. The window looked out to the inside of the hotel. There were cigarette burns around the room. The floor had dirt marks on it and there was. Lot of dirt everywhere. The bathroom was vile, the shower was caked in yellow body fat and there was lime ale around the shower head. There's was a strong smell of dampness.
I checked out immediately and stayed in the Hotel Santika instead which was a million times better.
I would they recommend you avoid this hotel and book somewhere else either Hotel Santika or Favehotel which appear to be of better quality.
by A verified traveler
Cheap and clean
Posted 5 Feb 2017 on Hotelssimple and clean hotel for a night's stay
Recommended
for Everyoneby A verified traveler
Nice hotel in the City Center
Posted 8 Oct 2016Very Fuss-free Hotel. I got a room with a balcony on the top. But the balcony was very small with a very high wall covering the city view. Rooms had simple yet nice decor. Rooms did not have a fridge but that was not a problem. Hotel was just a 5 mins walk to Mataram Mall where you can get your amenities and food there.
by Teck Oon from Klang, Malaysia
Very good in many aspects!
Posted 28 Aug 2016 on HotelsVery clean, compact room. Soft comfortable bed with crisp clean sheets. Good air conditioning. Nice toilet shower layout.
by Christopher from Australia
Idoop
Posted 10 Jan 2016 on HotelsVery nice stay. The breakfast was very good, as well as the in-room menu. My only criticism is that the soperific lobby music they play can be heard too clearly from within the bedrooms from 7.00-21:00 - as there is a music speaker on every level. However the staff did turn the music down when I asked them. But the volume was back up the next day. Overall a very good Hotel option for Mataram at a reasonable price.
