Ratings based on 65 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Calgary
Posted 7 May 2024
As soon as I got to my room I saw that the 3 in 1 soap dispenser was nearly empty, so I requested that they fill it up. They came to the room and told me they filled it, but they actually didn't, and half way through my shower I ran out of soap. The floor had many black hairs on it, and since my hair is not black, it means that the hair was from previous guests or staff, so the room was dirty and unsanitary. The rooms are non-smoking, but in the foyer of each floor they have ashtrays and invite guests to smoke there, which defeats the purpose of having non-smoking rooms since the smoke from the foyer permeates every room on the floor. This was a very bad stay and definitely does not make Aston and the fave hotel brand look good.
Comment from Hotel Management
8 May 2024 by Haerul, Hotel Management
Dear Mr. Thomas, Thank you for taking time for shared your experience. We do really sorry to hear about the issues you've experienced during your stay in the room. Sure, your comment will be shared to all the team as improvement needed. The suggestions and feedback you provide are very useful for us to continue to improve the quality of our services in order to meet all the expectations of our guests. Stay safe and keep healthy for you and your family. We look forward to welcome you back with more memorable experience than previous one.Best Regards,Haerul IzamiFront Office Manager
by A verified traveler from Pahoa
Posted 6 May 2024
Over all good
Comment from Hotel Management
8 May 2024 by Haerul, Hotel Management
Dear Puji,Thank you for your score and review, glad to know you happy with our quality of service and product during stay at favehotel Langko Mataram. Of course that we will continue to improve the quality of our services in order to meet all the expectations of our guests. Stay safe and keep healthy for you and your family Thank you and looking forward to welcoming you back at favehotel Langko Mataram. Best Regards, Haerul Izami ( Mr. ) Front Office Manager
by A verified traveler
Posted 29 Feb 2024
Location is easy access within Mataram city by taxi or Grab.
The table in the room is too small to accomodate a laptop or a few books. Lighting is not bright, difficult to read a book in the room
Comment from Hotel Management
2 Mar 2024 by Haerul, Hotel Management
Dear Mr. Wan Abdul Manan, Thank you for your score and feedback, glad to know you happy with our quality of service and product during stay at favehotel Langko Mataram. The suggestions and feedback you provide are very useful for us to continue to improve the quality of our services in order to meet all the expectations of our guests. Stay safe and healthy for you and your family Thank you and looking forward to welcoming you back at favehotel Langko Mataram. Best Regards, Haerul Izami ( Mr. ) Front Office Manager
by A verified traveler
Posted 3 Feb 2024
The Indonesian people are peaceful and welcoming community. Felt at home.
Comment from Hotel Management
6 Feb 2024 by Haerul, Hotel Management
Dear Mr. Luke Ashton, Thank you for your excellent score and review, glad to know you happy with our quality of service and product during stay at favehotel Langko Mataram. The suggestions and feedback you provide are very useful for us to continue to improve the quality of our services in order to meet all the expectations of our guests. Stay safe and healthy for you and your family Thank you and looking forward to welcoming you back at favehotel Langko Mataram. Best Regards, Haerul Izami ( Mr. ) Front Office Manager
by A verified traveler
Definitely of of my “Fave”orite Hotel stays
Posted 10 Mar 2020 on HotelsI can’t really adequately stress how great of a deal this hotel is. I initially booked it because of it’s close proximity to the immigration office in Mataram. I had low expectations, as it is described as a “budget hotel”. However, everything from the extremely friendly staff, to the cleanliness of the rooms, the movie channels on the tv, to the food, kept surprising me.
I needed copies made for my visa extension paperwork...no problem. Changes to a pizza, (another steal at 58k), delivered to the room...no problem. Need a private car to Kuta, an hour away...no problem, let us call our driver.
The breakfast buffet was phenomenal, with an member of the staff running an omelet bar in addition to all of the other food offered (fruits, toast, three kinds of jam, tea, coffee, juices, cereal, soup, traditional Indonesian foods like Nasi Goring, fried rice, spicy chicken, etc).
I honestly can’t think of anything the staff or hotel could have done better. This hotel is a gem of a deal for what you get, and when I go back in a few days to get my passport I will stay there again without hesitation.
Comment from Hotel Management
24 Mar 2020 by Haerul Izami, Hotel Management
Hi Byron,
Thank you for your feedback and glad to know you happy while staying with us.
Looking to welcome you back at favehotel Langko Mataram on the future.
Best Regards
Haerul Izami
Front Office Manager
by A verified traveler
Posted 27 Aug 2019 on Hotels
Nice hotel but location leaves some to be desired. Good rooms with newer amenities. Has underground secured parking and overall the facility is newer. Area is close to almost nothing. No tourist conveniences at all except for a couple smaller minimarts. Boat transfer information and scoot rental were hard to find and could use some additional work in that category.
Comment from Hotel Management
8 Sep 2019 by Haerul Izami / Asst. FOM, Hotel Management
Thank you for your feedback and we look forward your next stay at favehotel langko mataram
by A verified traveler
Posted 23 Aug 2019
The breakfast was excellent. Location worked great for us.
Comment from Hotel Management
8 Sep 2019 by Haerul Izami / Asst. FOM, Hotel Management
Thank you and we look forward your next stay at favehotel langko mataram
by A verified traveler
Posted 19 Aug 2019
Staff are always helpful as usual. We have been coming here for several years as part of charity work and make some strange requests but they always try their best to accommodate.
Comment from Hotel Management
8 Sep 2019 by Haerul Izami / Asst. FOM, Hotel Management
Thank you and we look forward your next stay at favehotel langko mataram
by A verified traveler
Posted 11 Aug 2019
A very nice hotel. Their cafe was good value and food was good with a limited menu. You will be woken by the many mosques around the hotel. The shower floor was slippery.
Comment from Hotel Management
8 Sep 2019 by Haerul Izami / Asst. FOM, Hotel Management
Thank you and we look forward your next stay at favehotel langko mataram
by A verified traveler
Posted 30 Apr 2019 on Hotels
Comment from Hotel Management
17 Jun 2019 by Sulis, Hotel Management
Thank for your feedback and we are looking forward to waiting your next visit
