Ratings based on 699 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Great place
Maybe the nicest ive ever been
Lil noisy due to events a road noise
Not their fault
Slept great still
Comment from Hotel Management
2 Nov 2024 by Roymer Aparicio, Hotel Management
Hi Adam,Thank you so much for your kind words! We’re thrilled to hear that you consider our hotel one of the best you’ve ever stayed in. We’re glad you were able to enjoy a good rest.Your satisfaction is our priority, and we’re here to make sure every stay is special. We can’t wait to welcome you back soon and make your next visit even more unforgettable!Warm regards!
by A verified traveler from Ste Julie
Posted 28 Oct 2024
Excellent service, all the staff are very friendly and knowledgeable. Unfortunately the hotel is far from restaurants, shops, etc.
Comment from Hotel Management
29 Oct 2024 by Roymer Aparicio, Hotel Management
Hello! Thank you for your kind review. We're delighted to hear that you enjoyed our excellent service and the friendliness of our staff. We regret that the location didn't meet your expectations; we continually strive to provide the best experience possible. We hope to welcome you back in the future so you can enjoy your stay even more. Thank you for choosing us!
by A verified traveler from Hialeah
Posted 12 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Roymer Aparicio, Hotel Management
Dear Frank,We deeply regret to hear that your experience at our hotel was not satisfactory. We greatly value your feedback, as it helps us improve continuously.Our team strives to provide exceptional and empathetic customer service, and it is disappointing to learn that we did not meet your expectations. We would like to better understand your situation and work towards a solution.Please feel free to contact us so we can address your concerns and offer you a more positive experience in the future.Thank you for your time, and we hope to regain your trust.
by A verified traveler
Posted 7 Oct 2024
Great stuff and good service
Comment from Hotel Management
7 Oct 2024 by Roymer Aparicio., Hotel Management
Thank you for your kind words! We’re delighted to hear you enjoyed our great staff and service. We hope to see you again soon!
by A verified traveler
Posted 2 Oct 2024
Stayed for a 6 days and food was amazing. Lots of local stuff to do.
Comment from Hotel Management
2 Oct 2024 by Roymer Aparicio., Hotel Management
Dear Clayton,We are very happy to know you enjoyed your stay.Already looking forward to welcome you again.Best regards
by A verified traveler from Crestview
Posted 27 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Roymer Aparicio., Hotel Management
Hola RebeccaMuchísimas gracias por dejarnos una calificación tan maravillosa, estamos muy felices de saber que ha disfrutado de su estadía, muchas gracias por tomarse un minuto de su valioso tiempo para calificarnos, esperamos poder tener la dicha de recibirle nuevamente y brindarle otra experiencia maravillosa.
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
21 Sep 2024 by Roymer Aparicio., Hotel Management
Hola Gustavo,¡Muchísimas gracias por su increíble reseña! Nos llena de alegría saber que tuvo una experiencia perfecta con nosotros. Seguiremos trabajando con el mismo compromiso para ofrecer siempre un servicio de 10. ¡Esperamos darle la bienvenida nuevamente pronto!
by A verified traveler
Posted 6 Sep 2024
Staff went above and beyond to help me with directions and exchange currency. Bellman was extremely helpful in securing transportation and interpreting with taxi drivers. Restaurant staff was very attentive. Daily breakfast buffet always offered a variety of hot dishes and fresh fruit. Omelets to order. No complaints here.
Comment from Hotel Management
7 Sep 2024 by Roymer Aparicio., Hotel Management
Thank you for sharing your experience with us! It means a lot to hear that our team was able to assist you with directions, currency exchange, and transportation. We're so glad the bellman and restaurant staff made a positive impact on your stay. It's wonderful to know you enjoyed the breakfast variety as well. We're truly happy that your stay was so enjoyable, and we can't wait to welcome you back!Best regards,
by A verified traveler
Posted 31 Aug 2024
It's a great hotel in a good location. The service is excellent. If you have the chance, try the fantastic G&T prepared by Nancy at the bar. Her service is outstanding!
Comment from Hotel Management
2 Sep 2024 by Roymer Aparicio., Hotel Management
Dear Gustavo,Thank you for your kind words! We’re thrilled to hear that you enjoyed our hotel’s location and thank you for highlighthing our staff service. We’ll be sure to pass along your compliments to Nancy—she’ll be delighted to know her G&T and service made such a great impression. We look forward to welcoming you back soon!Best regards,
by A verified traveler
Posted 26 Aug 2024
Everything
Comment from Hotel Management
27 Aug 2024 by Customer Service Team., Hotel Management
Dear Alberto,We are so thrilled to know you have enjoyed absolutely everything in our place, thank you very much for such a nice comment.We are looking forward to see you again in a near future.Best regards.
