Ratings based on 6 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Major Disappointment
Posted 24 Jun 2019 on HotelsUnfortunately my stay at Urban Lifestyles Guest House was a complete disappointment. The door into the room could not be locked from the outside and had to be changed. There was no hot water (afternoon, evening nor early morning) and I was told that it is to be expected due to the electricity outages in Zimbabwe; yet other properties within the same area had solar geysers. Sleeping was near impossible - loud noises and conversations at reception in the early hours of the morning.
by A verified traveler
Bad experience
Posted 23 Apr 2019 on HotelsOnly one towel in our room (for two people), no soap, lots of mold in the bathroom, staff were playing music on their phone at 11pm at night keeping us awake, breakfast was very poor (toast was cold, only offered scrambled eggs with no other choices e.g. fried, boiled etc. which suggests they are using egg powder mixed with water). Only had a strange tasting instant coffee.
One of the worst hotels I've stayed in. Strongly recommend to try somewhere else instead.
Comment from Hotel Management
12 Jun 2019 by Ishnyahwa, Hotel Management
Hie Joe. Firstly i would like to apologize for the unfortunate experience you went through during your stay. We thank you for the review as it has helped us to have a paradigm shift or change in our operations. We have corrected all the things you cited in your review and assure you that the next time you come you shall be treated well.
regards
Urban Lifestyles Team
by A verified traveler
Great and super friendly staff
Posted 5 Mar 2019 on HotelsWonderful team was helping me. Everything to help their guest and accommodate perfectly
Comment from Hotel Management
19 Apr 2019 by ish, Hotel Management
Thank you Dmitrii. Kindly recommend our place to your family and friends, also give us a review on facebook @ Urban Lifestyles Guesthouse.
by A verified traveler
Staff was awesome. Beautiful place.
Posted 10 Nov 2018 on HotelsComment from Hotel Management
15 Nov 2018 by Melody, Hotel Management
Thank you Kyle hope you will call again soon.
by A verified traveler
Empfehlung
Posted 7 Aug 2022 on HotelsDie Unterkunft war gut gelegen. Sehr freundlicher Empfang und Betreuung wärend des Aufenthaltes.
Tolles Frühstück!
Wir waren begeistert.
by A verified traveler
Posted 5 May 2022
Sehr gut. Fühlten uns wohl, werden gerne wieder kommen.
Comment from Hotel Management
6 May 2022 by Ty, Hotel Management
Will be a pleasure to host you again. Thank you for for being so pleasant.
