Ratings based on 222 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Lovely stay. Exactly what we needed for a quick trip to Masterton for the night. Nice and quiet as well
Comment from Hotel Management
10 Nov 2024 by James, Hotel Management
Thank you for choosing to stay with us and taking time to write a review! We are glad that you enjoyed your stay with us, and very much looking forward to welcoming you back in near future!
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by James, Hotel Management
We appreciate your positive feedback about our property. We do take pride in accommodating to our guests needs the best way we can. If you’re traveling to our area again, don’t hesitate to call and book with us!
by A verified traveler
Posted 3 Nov 2024
Cleanliness and convenient
Comment from Hotel Management
3 Nov 2024 by James, Hotel Management
We appreciate your positive feedback about our property. We do take pride in accommodating to our guests needs the best way we can. If you’re traveling to our area again, don’t hesitate to call and book with us!
by A verified traveler
Posted 2 Nov 2024
Pretty nice spot not too close to town
Comment from Hotel Management
3 Nov 2024 by James, Hotel Management
Thank you for choosing to stay with us and taking time to write a review! We are glad that you enjoyed your stay with us, and very much looking forward to welcoming you back in near future!
by A verified traveler
Posted 3 Oct 2024
Arrived and the person was pleasant. However the key was not where they said it was which led to a longer wait time. The pool is stated online as open year round but it was closed. The playground is a hazard, the slide is rusty, the swing and seesaw were as well. There were no other options for kids. Shower is very slippery with no hand rail or extraction fan. A tv is definitely needing in the rooms with the queen bed in. There are locks on the bedrooms that should not be there. Bathroom doesnt lock and for the amount of money spent for 1 night i have to say it was seriously not worth it.
by A verified traveler
Posted 23 Sep 2024
Safe and quiet. Nothing to dislike
Comment from Hotel Management
24 Sep 2024 by James, Hotel Management
Thank you for choosing to stay with us and taking time to write a review! We are glad that you enjoyed your stay with us, and very much looking forward to welcoming you back in near future!
by A verified traveler
Posted 28 Aug 2024
Comfortable, quiet, warm and clean, but live TV didn't work and there were a lot of ants if any food was left out. Overall a good stay!
Comment from Hotel Management
28 Aug 2024 by James, Hotel Management
Thank you for choosing to stay with us and taking time to write a review! We are glad that you enjoyed your stay with us, I will work with the maintenance team and get that resolved as soon as possible. We very much look forward to welcoming you back in the near future!
by A verified traveler
Posted 1 Aug 2024 on Wotif
The place was very clean, but affordability there was a bad smell in the room.
Other that that the place was lovely, clean warm and a comfortable bed
Comment from Hotel Management
13 Aug 2024 by James, Hotel Management
Thank you for taking the time to leave us a great review! We are delighted to hear that you enjoyed your stay with us. Next time please let us know, we are happy to either move you to another room or we neutralize the smell. We hope to welcome you back again soon!!
by A verified traveler
Posted 29 Jul 2024
Comment from Hotel Management
31 Jul 2024 by James, Hotel Management
Thank you for taking the time to leave us such a wonderful review! We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back again soon!!
by A verified traveler
Posted 27 Jul 2024
Internet are poor.
Comment from Hotel Management
31 Jul 2024 by James, Hotel Management
Thank you for your feedback and for choosing U Hotel Group. We are pleased that you enjoyed your stay, and we are looking forward to having you again, please do call us on 063782939.
