Ratings based on 974 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Chirag Patel, Hotel Management
Dear Moncre, Thank you for staying with the Comfort Suites Kings Island – Mason! It was a pleasure having you here and we appreciate your business. We also really appreciate you taking the time to write review; it really helps us provide the best possible experience for all our guests. Thanks again for the review.
by A verified traveler
Posted 24 Sep 2024
Nice place
Comment from Hotel Management
25 Sep 2024 by Chirag Patel, Hotel Management
Dear Kay, Thank you for staying at the Comfort Suites Kings Island - Mason! It was a pleasure having you here and we appreciate your business. We also really appreciate you taking the time to complete post a review; it really helps us provide the best possible experience for all our guests. Come back and see us again soon! Thanks again for the review.
by A verified traveler
Posted 23 Sep 2024
Typical 90's buit hotel for decor. Horrible breakfast, best thing about it was the salt and pepper.
Comment from Hotel Management
23 Sep 2024 by Chirag Patel, Hotel Management
Dear William,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thanks again for the review.
by A verified traveler
Posted 22 Sep 2024
DID NOT LIKE AT ALL, VERY COSTLY FOR THE QUALITY. Matteress was poor and old. Toilet would not flush - had to take lid off to do it manual. Horrible noise with people coming in LATE night yelling, one girl screaming, & people running. Woke us up. Old dirty drab property. Staff not friendly at all. VERY DISAPPOINTING. We had 2 rooms for our family.
Comment from Hotel Management
23 Sep 2024 by Chirag Patel, Hotel Management
Dear Lisa,Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations and was dirty, I will be sure to send this information to our housekeeping director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.
by A verified traveler
Posted 22 Sep 2024
Comfort suites is a great hotel. Very clean. Staff was very friendly. Rooms were big and clean. Comfy beds. Highly recommend. A
Comment from Hotel Management
23 Sep 2024 by Chirag Patel, Hotel Management
Dear Sharon, What a wonderful review for your recent stay in Comfort Suites - Kings Island in Mason! Positive reviews like this always encourage us to do more and make our guest happy during their stay. I will be sure to pass on your feedback to the management team and staff. We look forward to hosting you and your family the next time your travels bring you to the area!
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Chirag Patel, Hotel Management
Dear Richard, Thank you for the perfect 5 out of 5 rating and the nice words about the Comfort Suites Kings Island - Mason! Positive reviews like this always encourage us to do more and make our guest happy during their stay. We look forward to having you and the family back sometime soon to stay with us. Thanks again!!
by A verified traveler
Posted 16 Sep 2024
Upon walking in, we immediately noticed the whole place smelled like cigarette smoke. There was no one at the front desk for quite a while. Finally someone showed up to check us in. Everything is outdated. When we finally got to our room, we wouldn’t even dare to touch any of it. The bed looked unclean. The furniture was falling apart. The whole place smelled awful. We didn’t even stay there. We moved to the Renaissance next door and ate the money on it.
Do yourself a favor. Don’t stay here. Every inch needs updated and deeply cleaned. Especially the pool area. When the water looks green, don’t even dare to go in there. The stairwells are disgusting at best. The staff are untrustworthy and barely even there. All we could hear was them laughing alone in the back office and they were incredibly slow to respond to people at the front waiting to check in. Especially considering how empty it was. No reason for the slowness.
Don’t stay here.
Comment from Hotel Management
17 Sep 2024 by Chirag Patel, Hotel Management
Dear Allison,I apologize for the inconvinience caused - firstly it would be greatly appreciated if you had directly approached the staff and raised your concerns. After receiving this review we took the investigation further and checked the cameras and we found that everything was perfectly fine with the front desk staff. We apologize for the hotel cleanliness and hope to serve you better next time.
by A verified traveler
Posted 15 Sep 2024
Great value. Clean and close to kings island.
Comment from Hotel Management
17 Sep 2024 by Chirag Patel, Hotel Management
Dear Misty, Thank you very much for the 5 out of 5 rating. We are delighted that your experience at the Comfort Suites Kings Island - Mason was exactly what you were expecting. The next time your travels bring you our way we hope to see you again!
by A verified traveler from lebanon
Posted 9 Sep 2024
Breakfast was awful, hotel was close to dining and gas.
Comment from Hotel Management
9 Sep 2024 by Gm, Hotel Management
Dear James, Thank you for taking the time to give us your feedback about your stay at the Comfort Suites Kings Island – Mason. I am glad to hear that overall, your experience was positive. But I am disappointed to find out that our Breakfast service did not meet your expectations. This critical feedback will be used in training our staff & further improvement. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Mason.
by A verified traveler
Posted 8 Sep 2024
Overall it was good, staff were super friendly and breakfast was good. Our only issue was the shower head kept falling down. But would definitely stay again.
Comment from Hotel Management
9 Sep 2024 by Gm, Hotel Management
Dear Delmer, We are delighted to see that you enjoyed your experience here at the Comfort Suites Kings Island - Mason! The team here really does try to make every guests' experience memorable. I will be sure to pass on your feedback to the rest of the management team and staff. Thank you again for staying with us and we look forward to seeing you the next time your travels bring you to the area!
