Ratings based on 392 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
We love Hampton Inn. We only stay there. We know what to expect and they always deliver! Wish we could have been served biscuits and gravy for breakfast…that would be my only complaint.
Comment from Hotel Management
16 Dec 2024 by Brandy, Hotel Management
Thank you Scott for your recent stay and for taking a moment to share your feedback. Biscuits and gravy is a great option in the rotation of breakfast items. Thanks for the great review of them! We look forward to welcoming you back on your next visit to Mason City!
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Brandy, Hotel Management
Thank you Joanna for your recent stay and for taking a moment to rate our hotel. We appreciate the 5-out-of-5 rating and look forward to welcoming you back to the Hampton Inn & Suites on your next visit to our area!
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Brandy, Hotel Management
Thank you Teri for your recent stay and for taking a moment to rate our hotel. We appreciate the 4-out-of-5 rating and welcome any feedback that will improve our service and amenities for your next stay!
by A verified traveler
Posted 8 Dec 2024
Nice place. Booked this hotel for a party, the room we had for the party was nice and the staff was very accommodating
Comment from Hotel Management
9 Dec 2024 by Brandy, Hotel Management
Thank you Lisa for your recent stay and for taking a moment to share your feedback. We would appreciate any additional information you may have to share in order to make your next experience (and our other guests' stay) even better next time!
by A verified traveler
Posted 7 Dec 2024
They need to update that they don’t have a hot tub because it says online they have one and they do not
Comment from Hotel Management
9 Dec 2024 by Brandy, Hotel Management
Thank you Jerica for your recent stay and for taking a moment to leave a review. I hope you will take a moment to share what website you found us listing a hot tub on as with Hilton and the other sites we can control (edit content) the amenity is not listed. We will be sure to keep our eyes out for anywhere that lists we have one to correct.
by A verified traveler
Posted 30 Nov 2024
N/A
Comment from Hotel Management
30 Nov 2024 by Brandy, Hotel Management
Thank you Carla for your recent stay & for taking a moment to rate our hotel. We welcome any specific feedback to make your stay even better next time. We hope to welcome you back on your next visit to Mason City!
by A verified traveler
Posted 23 Nov 2024
Room was very clean, staff was very friendly, nice area
Comment from Hotel Management
26 Nov 2024 by Brandy, Hotel Management
Thank you Tiffany for your recent stay and for taking a moment to share your experience. We are pleased you found the hotel clean and that you liked our staff and location and we look forward to welcoming you back to the Hampton Inn & Suites Mason City on your next visit to our area!
by A verified traveler
Posted 19 Nov 2024
Customer service was excellent
Comment from Hotel Management
19 Nov 2024 by Brandy, Hotel Management
Thank you Siamak for your recent stay and for taking a moment to rate our hotel. We appreciate the 5-out-of-5 rating and look forward to welcoming you back to the Hampton Inn & Suites Mason City on your next visit to our area!
by A verified traveler
Posted 11 Nov 2024
Really sad to see that they took out the hot tub specifically booked this hotel because it said they had a hot tub. Also, the pool heater was broken so the pool was unusable as well but other than that it was a good.
Comment from Hotel Management
12 Nov 2024 by Brandy, Hotel Management
Thank you Jennifer for your recent stay and for taking a moment to share your feedback. Yes, I am sorry the hot tub was removed. If you see that we are advertising one, please get back to us with the website so we can correct (all of the sites we are aware of, have any control over - that amenity has been removed). Pool heater is working now, we keep water between 80-85 degrees. Pleased your stay otherwise was good! I hope we are able to welcome you back on your next visit to Mason City!
by A verified traveler
Posted 11 Nov 2024
Really nice front desk staff when we checked in.
Comment from Hotel Management
11 Nov 2024 by Brandy, Hotel Management
Thank you Lynnette for your recent stay and for taking a moment to share your check in experience. We are pleased you found our staff nice and look forward to welcoming you back!
