Ratings based on 26 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
The consistency of service at this hotel is unmatched, and that’s what keeps me coming back. They ensure that every detail is taken care of without fail. Whether it’s the housekeeping, smooth check-in process, or thoughtful amenities, they’ve earned my trust time and again. It’s refreshing to stay somewhere that you know will deliver exactly what you expect every time. This hotel is a shining example of excellence in hospitality!
by A verified traveler
Posted 9 Jul 2024 on Hotels
by A verified traveler
Posted 8 Jul 2024 on Hotels
by A verified traveler
Posted 2 Jul 2024
by A verified traveler
Posted 2 Jun 2024
It was a nice hotel
by A verified traveler
Posted 18 Apr 2024
by A verified traveler
Posted 8 Mar 2024
Dirty stains on bed sheets, giant cockroaches and bugs in room, very hot and they want to charge you $ for water, the room was ready 2 hours early but they made me pay $ per hour to check in early after sitting in the hot sun all day! Terrible, will NEVER stay here again!
Comment from Hotel Management
11 Mar 2024 by FD, Hotel Management
Will all due respect sir, you have first stayed with us on February 27,2024. You stayed with us for 2 nights. You also stayed with us again last March 7, 2024. During your stay here in our hotel, we did not receive any complains with you about the giant cockroaches, bed stain, and bugs inside your room that was mentioned here in your review. Our room has a standard quality check before a certain guest occupies the room. This is also the reason why you settled an early check-in fee as the standard check-in time is at 2:00 PM and you came here as early as 11:00 AM. We always check on our guests if they are already settled inside the room and we heard about you that everything was all right. We have charged you about the bottled waters since you just picked it randomly in the hallway as shown in the hotel CCTV's footage placed in the housekeeping cart. We already explained it to you that you have your complimentary 2 bottled waters inside the room and it is replenished everyday together with the amenities during your stay. We also humbly explained it to you that it doesn't matter how many bottles that you will be requesting from us since additional extra bottled waters is available at a reasonable price upon request. The hotel and its staff extended their warm and best service to provide it to you and your partner by the time you first came here until your second stay. The staff also assisted by scheduling you to our free shuttle service drop off to the airport as you checked-out early and there are only limited tricycles outside the hotel.
by A verified traveler
Clean comfortable hotel near the airport.
Posted 1 Mar 2024 on HotelsI stayed at the treasure island hotel for one night before an early morning flight. The hotel is in the busy section of Masbate city. The staff was very friendly. I didn’t use any of the facilities except the room. The room was fairly small but comfortable. The air conditioning worked well. The water pressure in the bathroom was very good. They were able to provide me with a parking space which was very helpful. It’s a clean comfortable hotel near the airport with a pleasant staff.
by A verified traveler
Posted 22 Feb 2024
Nice hotel
by A verified traveler
Great place to stay in Masbate.
Posted 16 Feb 2024 on HotelsOverall, the hotel was great. The staffs were very kind and courteous. The only thing that i would like to mention was the water pressure. Some times it was very low and the next day it was good.
