Ratings based on 974 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
The place is presentable. The rooms are outdated.
by A verified traveler
Posted 7 Nov 2024
Spiders dirty range and carpet
Comment from Hotel Management
12 Nov 2024 by Carol, Hotel Management
Greetings Charles,Thank you for taking the time in leaving us a review and feedback on our property. We apologize that our suite did not exceed your expectations that you saw spiders and that our range and carpet was dirty, I will be sure to send this information to our housekeeping director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.
by A verified traveler from Moncton
Posted 6 Nov 2024
Rooms were very clean and spacious. Lots of parking. Beds were comfortable too
Comment from Hotel Management
6 Nov 2024 by Carol, Hotel Management
Greetings Rebecca,Thank you so much for choosing our venue in the Foothills of the Great Smoky Mountains, sharing your lodging experience and those HIGH marks you gave our hotel.Our suites are very spacious and our seasoned hospitality team love reading that our guests had a great visit. They especially love being appreciated in the care they take in keeping our suites clean and comfortable for our guests.. Please do return to see us again soon.
by A verified traveler
Posted 5 Nov 2024
Very good
Comment from Hotel Management
6 Nov 2024 by Carol, Hotel Management
WOW 5 and 5 review! Thank you Cheyenne. It was our pleasure to have you as our guest and we look forward to a hopeful return visit from you. Thanks too for choosing our venue and taking time to share with others your lodging experience of "Very Good."
by A verified traveler
Posted 4 Nov 2024
This property says they are pet friendly but upon arrival they did accept our pet. This needs to be changed on the website.
Comment from Hotel Management
6 Nov 2024 by Carol, Hotel Management
Hi Allen,In reviewing our hotel reservation records, I'm seeing you reserved two suites with Expedia, however declined to stay with us after learning we only take dogs not cats. Our notes show too that we offered to release one suite and still offer accommodates for you and the dog that you declined. Also our notes show you were not charged for late cancellation for the two suites. I apologize that we do not take cats and that we disappointed you..
by A verified traveler
Posted 4 Nov 2024
The owners obviously pride themselves in keeping the rooms and office area clean. The staff were all very friendly and accommodating. We will definitely stay there when visiting our family in Maryville.
Comment from Hotel Management
6 Nov 2024 by Carol, Hotel Management
Hi Mary Catherine, Thank you for your kind comments. I am so glad that you had a great stay with us. Glad too that you liked our clean suites and friendly/accommodating hospitality team.We are so blessed with our seasoned hospitality team. I'm glad that you would stay with us again and that your review recommend us to others, and we hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. Thanks again for your pleasant feedback.
by A verified traveler
Posted 1 Nov 2024
Quite old and dated. Beds were comfy
Comment from Hotel Management
6 Nov 2024 by Carol, Hotel Management
Greetings Cathy, Thank you for choosing Luxbury Inn & Suites for your lodging during your time in the Foothills of the Great Smoky Mountains. It was our pleasure to have you as our guest and to offer a comfortable nights rest. I apologize that our hotel did not meet your desired newness, our venue was built in 2003 and we have done several renovations since we purchased the hotel. We are getting ready to do another update and hope you will come see us again. Thanks for sharing on this site your lodging experience.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Carol, Hotel Management
Hi Nancy,Thank you for allowing us to serve you during your stay at Luxbury Inn & Suites. Thanks for the number review. We do hope you will come see us again soon.
by A verified traveler
Posted 22 Oct 2024
Ample room size and cleanliness. The lobby staff were good too.
Comment from Hotel Management
25 Oct 2024 by Carol, Hotel Management
Hi Josh,Glad you enjoyed our spacious suite and appreciated the care our seasoned hospitality team put into their jobs her at the hotel in the cleanliness and friendliness you experienced and enjoyed. Josh please do come see us again next time your travels bring you our way. Thank you so much for choosing our hotel, for doing a review and those HIGH marks.
by A verified traveler
Posted 22 Oct 2024
Perfect, no frills place to get a suite at a ‘sweet’ price!
Comment from Hotel Management
25 Oct 2024 by Carol., Hotel Management
Brian.....So happy to read that we met your lodging expectations and hope you will come see us again soon. Thank you for choosing our hotel, doing a review and especially for the HIGH marks.
