Ratings based on 1,000 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Aug 2019
by A verified traveler from Vancouver, BC
Posted 10 Jul 2019
We liked there was no resort fee and wifi was free.
by A verified traveler from Seattle
Posted 5 Jun 2019
Hotel is clean, freshly renovated. We were very pleased with room design.
by A verified traveler
Posted 3 Jun 2019
by A verified traveler
Posted 24 May 2019
by A verified traveler from Calgary, AB
Posted 22 May 2019
The room was nice and clean, bed was comfortable. The bathroom was spacious and loved the 3 shower heads in the glass shower. Complimentary valet was excellent! Overall 5/5 would stay here again
by A verified traveler
Posted 4 May 2019
Rooms are beautiful and immaculate. Bathroom is huge and I loved the vanity.
by A verified traveler
Posted 25 Apr 2019
Food was well prepared & very good. Staff were very helpful
by A verified traveler
Posted 10 Apr 2019
Room was very large and well appointed, bathroom was excellent. All food we had at the resort was high quality
Checkin was a mess, long line with nobody really concerned about the ill equipped line area or folks waiting over 20 min to check in. They did bring water to us, but a few more people at the front desk would have helped.
by A verified traveler from Tacoma, WA
Posted 31 Mar 2019
We booked a room for a long planned and well needed getaway weekend. I also booked two massages at the spa on their website. When we arrived, I called the spa with a question and they told me that they see me in the system but they couldn’t find my massage reservations. No apology or explanation. I was told that next time I should call the spa after making reservations online to make sure they were there. We called the front desk to let them know about the unsatisfactory response and the response was “oh no, oh no, we will call you back to see what is happening” we never received a call back or any attempt to contact us. We encountered several staff members that were wonderful during our stay but also some folks in serious need of training in order to live up to the high levels of customer service that is claimed in their website. Upon check out, we were told our total bill was at a higher rate ($283 more than we booked through Expedia) and when we Showed them the itinerary and said that this was the cap on an overall bad experience (and proceeded to tell them about the spa, the staff and now the rate that was higher than we booked, the desk employee said she was going to talk to the supervisor) the supervisor did not come out, but rather, sent the employee back out to tell us he would take care of the charges. She meant, she was going to charge us the amount listed in our confirmation. No solution or attempt to make it right occurred. Totally disappointed.
