Ratings based on 566 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Edgar,We are delighted to hear you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon!
by A verified traveler
Posted 1 Nov 2024
Everything is near by
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Jeff,We're delighted to hear that our hotel's convenient location met your needs. Thank you for sharing your positive feedback with us. We hope to welcome you back soon for another enjoyable stay.
by A verified traveler
Posted 1 Nov 2024
Probably not where I’d take the family on vacation but I was staying there for work and it was very convenient
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Jeff,We appreciate your feedback and are glad to hear our location was convenient for your work trip. We strive to cater to both leisure and business guests alike. Should you decide to visit with your family in the future, we hope to provide a more enjoyable stay for all.
by A verified traveler
Posted 19 Oct 2024
Cleanliness can be improved. Rest all is good.
Comment from Hotel Management
22 Oct 2024 by Manager, Hotel Management
Hello Vinod,Thank you for your feedback. We appreciate your kind words about the other aspects of your stay and will take your cleanliness comments into consideration for future improvements. Hope to welcome you back for an even better experience.
by A verified traveler
Posted 17 Oct 2024
While the host who checked me in was lovely, the room was not. We stayed all of 10 minutes, long enough to make a reservation elsewhere. I could not in good conscience have my kids sleep in a bed with blood stained sheets, food splatter crusted on the lamp and ceiling, used paper plates in the linen closet, and general filth of the pillow cases and rest of the room. I cried, we made new plans and left.
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Shannon, We appreciate your feedback and concern; cleanliness is of utmost importance to us. Our housekeeping team is diligent in maintaining high standards, and we regret that we fell short during your stay. Your comments will be shared with our management for further review and improvement.
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello Bohdan, We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly with any specific feedback you would like to share so we can address any concerns you may have. We appreciate your valuable input.
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Manager, Hotel Management
Hello Keith,We appreciate you choosing to stay with us and value your feedback. We would love to hear more about your experience to ensure we continue improving our services. Please feel free to reach out to us directly to share any additional details. We hope to welcome you back for a better stay in the future.
by A verified traveler
Posted 3 Oct 2024
There was a lot of hair in the room that wasn’t mine. The mattress had a very large indent where someone probably laid for a long time and I couldn’t sleep on that side.
Comment from Hotel Management
4 Oct 2024 by Manager, Hotel Management
Hello Sydney,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us for future improvements and we will address these concerns with our housekeeping team. We hope you can reach out to our management directly to further discuss your experience.
by A verified traveler
Posted 29 Sep 2024
Shower had hair in it, clearly was not cleaned prior to us showing up. There were no clean towels placed in our room. Just (1) clearly used towel. The TV remote did not respond well with the TV & the furniture was not in good condition. Could definitely use a deep clean. Staff gave me no problem with getting my money back. & canceling the room past check-in time.
Comment from Hotel Management
1 Oct 2024 by Manager, Hotel Management
Hello Abigail, Thank you for sharing your feedback with us. We appreciate you bringing these concerns to our attention and apologize for the inconvenience you experienced during your stay. We strive to provide a clean and comfortable environment for all our guests and will address these issues with our team for improvement going forward. Your comments will help us enhance the guest experience at our hotel.
by A verified traveler
Posted 27 Sep 2024
Dirty room and bathroom, bad smell
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello Vitalii,We apologize for the inconvenience you experienced during your stay. We take cleanliness very seriously and will address this with our housekeeping team to ensure a pleasant stay for our future guests. Thank you for bringing this to our attention and we appreciate your feedback.
