Ratings based on 200 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
The rooms are well designed, well appointed and comfortable, as well as reasonably spacious. The only criticism I have igs of the breakfast. They have a Nescafe machine for coffee, which is a joke. They have barrista coffee but they can't make a cappucino and it's $6! The fruit consists of unripe pineapple and the usual melon. Bread options are limited. Fragas on the other side of the street makes good coffee . Book the room without breakfast.
by A verified traveler
Posted 3 Oct 2024
Excellent location
Comment from Hotel Management
3 Oct 2024 by Darren - Reservations, Hotel Management
Hi Ranjit.Thank you for your review and we are glad you enjoyed your stay.Peppers Marysville is indeed in a fantastic location in the middle of town which makes it easy to access the many attractions that Marysville has to offer.We hope to welcome you again the next time you are in Marysville
by A verified traveler
Posted 28 Aug 2024
Clean and quiet spot! Relaxing
Comment from Hotel Management
28 Aug 2024 by Darren - Reservations, Hotel Management
Hi Sophie,It is always nice to be able to enjoy a relaxing getaway and I am so glad that we were able to provide that during your stay.Thank you for the review and we hope you think of Peppers Marysville again for another relaxing stay in the future.
by A verified traveler
Posted 23 Aug 2024 on Wotif
Comment from Hotel Management
25 Aug 2024 by Darren - Reservations, Hotel Management
Hi Bruno,Your review is very much appreciated and we are thrilled you enjoyed your sty with us here at Peppers Marysville.We are glad to be able to meet your expectations in the service and facilities we provide.We hope you enjoyed other aspects of Marysville just as much and would love to welcome you back when you are next in town.
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Darren - Reservations, Hotel Management
Hi Adam,We appreciate the 10 out of 10 review and are thrilled that we were able to offer our service to you that warranted such a review.It is good to know we are meeting our guests expectations.We look forward to welcoming you back should you choose to return to Marysville and Peppers
by A verified traveler
Posted 10 Aug 2024 on Wotif
Was there on a business trip. The room was spacious and bed was comfortable, everything was clean and immaculate. Staff were friendly. The food could be improved a little bit, but otherwise overall a very good experience.
Comment from Hotel Management
16 Aug 2024 by Darren - Reservations, Hotel Management
Hi Ming,Thank you for your comments and we are glad we were able to provide you with a positive stay.In regards to the food, what way could it be improved? so we know where to improve upon.We would love to welcome you back to Peppers in the future for an even better experience on your next visit.
by A verified traveler
Posted 4 Aug 2024
We put the sign to make up room and came back to the room still messy and dirty. Bed was not made. They only changed the 2 tea cups in room and didnt even bothered to change the 2 dirty glasses. Never in my life have this kind of experience in hotels.
Comment from Hotel Management
4 Aug 2024 by Darren - Reservations, Hotel Management
Hi Rifera,Thank you for your comments regarding the servicing of the room. This is quite unusual for our housekeping team to not service the room fully. This would only occur upon request from the guest.We will take this up with the housekeeping team directly.I hope the rest of your stay was quite enjoyable.
by A verified traveler
Posted 3 Aug 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by Darren - Reservations, Hotel Management
Hi Jonathan,Thank you for the 10 out of 10 review.It is heartening to know that we are meeting ou guests expectations and providing the level of service that we pride ourselves on.We trust that you found other attractions within the town and close by to be just as enjoyable.On your next visit to Marysville, we would love to welcome you back to Peppers.
by A verified traveler
Posted 26 Jul 2024 on Wotif
Comment from Hotel Management
16 Aug 2024 by Darren - Reservations, Hotel Management
Hi Peter,Thank you for your review.We are glad that you enjoyed your stay and hope the rest of your trip was just as enjoyable.Should you return to Marysville, we would love to welcome you back.
by A verified traveler
Posted 22 Jul 2024 on Wotif
Comment from Hotel Management
24 Jul 2024 by Darren - Reservations, Hotel Management
Hi Narelle,We are delighted that you enjoyed yojur stay with us and thank you for the review.It sounds like everything met your expectations and the hotel and Marysville were able to offer the prefect getaway.We look forward to welcoming you again should you return to Marysville
