Ratings based on 490 Verified Reviews
3.2 Room cleanliness
3.0 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Diego
Posted 12 Dec 2024
Room had no sound insulation or insulation, heater worked but very loud. Did not get a good night sleep there, staff was not helpful.
Comment from Hotel Management
13 Dec 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Brand Experience Team, Hotel Management
Hi Robyn,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6
by A verified traveler
Posted 26 Nov 2024
The owners nickel and dime you. They wanted to charge us $17 to do a load of laundry. We booked 2 people, paid online and they made us pay an additional $20/night because of more than 1 person in the room or we could not check in! Guess you don’t pay that $20 they made extra money and have no guests.
Comment from Hotel Management
27 Nov 2024 by Brand Experience Team, Hotel Management
Hi Jason, We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Your concerns are of utmost importance to us, and we are fully dedicated to addressing them in a timely manner. To gain a better understanding of the specific issues you encountered, we kindly request that you reach out to us. Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them. Natalie #team6
by A verified traveler
Posted 11 Nov 2024
They ask for 20 dollars cash at the Checkin
Comment from Hotel Management
12 Nov 2024 by Brand Experience Team, Hotel Management
Hi Tajinder,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A verified traveler
Posted 9 Nov 2024
Not clean
Comment from Hotel Management
13 Nov 2024 by Nancy Y., Hotel Management
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Brand Experience Team, Hotel Management
Hi Mariah,Thank you for rating your stay!!Maz K.#Team6
by A verified traveler
Posted 23 Oct 2024
Front desk was rude at first and the vented about other guest.
Comment from Hotel Management
24 Oct 2024 by Brand Experience Team, Hotel Management
Hi John, Thank you for your feedback. We appreciate your comments and continuously strive to enhance our guest experience. If there are specific details you would like to share, please do not hesitate to contact us. Natalie #team6
by A verified traveler
Posted 11 Oct 2024
It’s gross here…and the staff ignored calls by the agency to get possible refund.
by A verified traveler from Redding
Posted 7 Sep 2024
by A verified traveler
Posted 3 Sep 2024
Gross conditions and the owners are rude and yelled at us for having a guest over.
Avoid this place. They will also try to scam you and demand more money for no reason.
Comment from Hotel Management
12 Sep 2024 by Brand Experience Team, Hotel Management
Hi Maxwell, We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you. Natalie #Team6
