Ratings based on 979 Verified Reviews
2.0 Room cleanliness
3.0 Service & staff
2.5 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Bed bugs
Comment from Hotel Management
30 Dec 2024 by MK, Hotel Management
Thank you for bringing this to our attention. The safety and security of our guests is always our top priority. Please rest assured that we will address this issue with our management team. Your feedback and satisfaction are very important to us, and I sincerely apologize for not meeting your expectations.Sincerely, Days Inn Customer Care
by A verified traveler
Posted 25 Dec 2024
I wish I could submit pictures. Balconies are failing. Carpet was horrid. Mattress was covered in bedbugs (none alive and under cover but still gross) blood spatter on bathroom wall and floor. Ceiling poorly patched. Toilet running
Comment from Hotel Management
25 Dec 2024 by MK, Hotel Management
Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. Your stay does not seem to be what most of our guests have experienced. We will ensure we share your review with our entire team, so that we can continue to improve. Respectfully, DaysInn Customer Care
by A verified traveler from St. Louis
Posted 24 Dec 2024
Comment from Hotel Management
25 Dec 2024 by MK, Hotel Management
"Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they really appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us! Sincerely, Days Inn Customer Care"
by A verified traveler from St. Louis
Posted 23 Dec 2024
Comment from Hotel Management
25 Dec 2024 by MK, Hotel Management
"Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they really appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us! Sincerely, Days Inn Customer Care"
by A verified traveler
Posted 21 Dec 2024
The bottom of the tub was not clean with brown residue in bottom. The bathroom had loose and cracked tile. The carpet and furniture had holes. We were very unhappy with this room. We stayed here because it was a good location for us. But, we could have gotten a better room for less at Motel 6.
Comment from Hotel Management
21 Dec 2024 by MK, Hotel Management
Thank you for taking the time to express your concerns regarding the experience that you encountered during a recent stay at our location. We are very sorry that you had such a negative experience while staying with us. This is definitely not the standard for our guests and please rest assured that we are doing everything we can to ensure this remains an isolated incident. Sincerely, DaysInn Customer Care
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
21 Dec 2024 by MK, Hotel Management
Thank you for your review. This is definitely not the kind of experience we want our guests to have. We are so sorry about the issues you encountered. If you would like to discuss further, please reach out to us at DaysInn CustomerCare
by A verified traveler
Posted 19 Dec 2024
Bed bug infested
Comment from Hotel Management
19 Dec 2024 by MK, Hotel Management
Thank you for bringing this to our attention. The safety and security of our guests is always our top priority. Please be assured the issue will be addressed with our management staff. Your opinion and satisfaction is very important to us and I am very sorry we were unable to meet your expectations. Sincerely, DaysInn Customer Care
by A verified traveler from St. Louis
Posted 17 Dec 2024
Comment from Hotel Management
17 Dec 2024 by MK, Hotel Management
"Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they really appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us! Sincerely, Days Inn Customer Care"
by A verified traveler
Posted 17 Dec 2024
When I was in line to check in, another guess was complaining about bugs. Said it was the second room she had been moved to because of bugs. She was trying to get a refund. I stayed for 2 nights, did t see any bugs until the second day 3 roaches in the bathroom. Would not recommend
Comment from Hotel Management
18 Dec 2024 by MK, Hotel Management
At Days Inn at Westport,We work hard to ensure all our guests have a comfortable stay, backed by our 100% satisfaction guarantee. Unfortunately, no hotel is immune to the recent bedbug epidemic affecting the country. We take a proactive approach by conducting internal inspections of each room and collaborating with external pest control companies for treatments. We apologize for the unpleasant experience you had during your stay and hope you will consider Days Inn for your future travels.Sincerely, Days Inn Customer Care Team.
by A verified traveler
Posted 15 Dec 2024
Disgustingly dirty
Comment from Hotel Management
15 Dec 2024 by MK, Hotel Management
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short during your stay.Sincerely,DaysInn customer care
