Ratings based on 845 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Sep 2024
Convenient off highway, easy online check in but computer took a while once we arrived in lobby. Front desk staff was friendly and helpful. Our room was dirty. 2 double beds, one was ok. The other mattress cover was disgusting. Blood and other gross stains all over it. We wouldnt even sit on that bed. There were tufts of hair all over the floor and just dirty in general. There was no remote for the tv and had to get one from front desk.
Comment from Hotel Management
21 Sep 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Stacey,I appreciate you sharing your feedback following your stay at the Red Roof Inn Martinsburg. I am happy to hear our location was convenient to the highway for you, our front desk staff was friendly and other positives highlighted, however, I was saddened to read that your stay fell short of your expectations due to the uncleanliness of the room, the stained mattress and other concerns mentioned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
14 Sep 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Fabz, The staff at the Red Roof Inn Martinsburg and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Joohong, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Martinsburg and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Sep 2024
Staff were friendly. Other than that, yuck.
Comment from Hotel Management
10 Sep 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Melissa, Thank you for taking the time to tell us about your stay at the Red Roof Inn Martinsburg. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very friendly, prompting your 3/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. Thanks again and our Red Roof team hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
10 Sep 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Christopher,I sincerely apologize that your stay at our RED ROOF INN MARTINSBURG didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your 4/5 rating with us, Christopher. Our staff at the Red Roof Inn Martinsburg was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 Sep 2024
Needed a place to stay. Had no problem booking. Cheap. Slept, left. Not a place for everyone. You may have to have a tolerance for colorful people.
Comment from Hotel Management
6 Sep 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Michael, Thank you for taking the time to complete our guest survey at the Red Roof Inn Martinsburg. We are happy to read that you had a wonderful stay and we appreciate your 5/5 score. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 25 Aug 2024
room smelled moldy I ended up getting sick and had to shorten my vacation
Comment from Hotel Management
28 Aug 2024 by Carla RediResponse Specialist, Hotel Management
Dear Gus, Thank you for taking the time to tell us about your experience at the Red Roof Inn Binghamton - Johnson City. I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the odor of the which caused you to shorten your stay. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, your feedback is very important to us, so thank you for sharing.We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 20 Aug 2024
Very dirty room with bugs in the windows and floors not mopped
Comment from Hotel Management
23 Aug 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Chris,I appreciate you sharing your feedback following your stay at the RED ROOF INN MARTINSBURG. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the unclean state of room. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 18 Aug 2024
It was a great place to have a room.
Comment from Hotel Management
21 Aug 2024 by Carla RediResponse Specialist, Hotel Management
Dear Bruce, Thank you for taking the time to tell us about your experience at the Red Roof Inn Martinsburg. I am glad to read that you were pleased with our hotel as you mentioned that it is a good place to have a room. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
