Ratings based on 182 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
Staff was very attentitive. Everyone we met that worked there was gracious and provided anything we needed with a smile. Breakfast area needed to be larger as one morning we went there was no room to grab anything.
Comment from Hotel Management
30 Oct 2024 by Manager, Hotel Management
Hello Cristina,We are thrilled to hear that our staff provided excellent service during your stay. Your feedback regarding the breakfast area size is valuable to us, and we will share this with our team for future improvements. Thank you for choosing to stay with us, and we hope to welcome you back again soon.
by A verified traveler
Posted 27 Jul 2024
The staff was very friendly. The pool was clean and cool. The rooms were updated and very clean. They have a refrigerator and microwave in them. This hotel will definitely be my go to when I visit my daughter at UTM.
Comment from Hotel Management
28 Jul 2024 by Manager, Hotel Management
Hello Jacquelyn,We are thrilled to hear that you enjoyed our friendly staff, clean pool, and updated rooms with convenient amenities. We look forward to welcoming you back as your go-to hotel when visiting your daughter at UTM.
by A verified traveler
Posted 13 Jul 2024
Do not disturb sign on the door and house keeping comes banging on the door at 7 am, leaf blower 10 minutes later right outside our door. Went to front desk, barely an apology.
Comment from Hotel Management
15 Jul 2024 by Manager, Hotel Management
Hello Pamela, We apologize for any inconvenience you experienced during your stay. Guest feedback is important to us, and we will address this situation with our housekeeping team to prevent it from happening in the future. Your comfort is our priority, and we hope to welcome you back for a more pleasant stay.
by A verified traveler
Posted 5 Jul 2024
Bugs and nasty
Comment from Hotel Management
5 Jul 2024 by Manager, Hotel Management
Hello Roy,We regret to hear about your experience and we take your feedback seriously. We encourage you to reach out to our management team directly to discuss your concerns further. Thank you for bringing this to our attention.
by A verified traveler
Posted 25 Jun 2024
Comment from Hotel Management
28 Jun 2024 by Manager, Hotel Management
Hello Derrick, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
by A verified traveler from Springfield
Posted 16 Jun 2024
Nice rooms. Close to restaurants. Quality toilet paper!
Comment from Hotel Management
18 Jun 2024 by Manager, Hotel Management
Hello Tom,We are thrilled to hear you enjoyed our hotel rooms and the convenient location near restaurants. We take pride in providing top-quality amenities for our guests' comfort during their stay. Thank you for sharing your positive experience!
by A verified traveler from Springfield
Posted 16 Jun 2024
Nice rooms. Close to restaurants. Strong toilet paper!
Comment from Hotel Management
18 Jun 2024 by Manager, Hotel Management
Hello Tom,We are delighted to hear that you found our rooms comfortable and enjoyed our convenient location near restaurants. We appreciate your feedback on our strong toilet paper quality, and we aim to provide a pleasant stay for all our guests. Feel free to reach out to our management for any further assistance.
by A verified traveler
Posted 29 May 2024
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Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Jericho, We regret to hear about your experience and appreciate your feedback. Your comments have been noted for our ongoing improvement efforts. Thank you for bringing this to our attention.
by A verified traveler
Posted 27 May 2024 on Hotels
Comment from Hotel Management
29 May 2024 by Manager, Hotel Management
Hello David,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are glad you had a great time with us, and we look forward to serving you again.
by A verified traveler
Great value
Posted 18 May 2024 on HotelsComment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello Phillip,We are overjoyed to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience with us.
