Ratings based on 51 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2024
by A verified traveler
Posted 24 Sep 2024
Convenient to airport.
by A verified traveler
Posted 27 Aug 2024
A good place to stay at for a night or 2. Standard rooms, I would say the rooms are quite small. The accommodation is placed on a main road so it can get quite noisy with hearing cars / vans go by. The walls are white thin as you can hear people exiting and entering their rooms. Decent location to the NEC. Friendly staff, would stay again.
Comment from Hotel Management
28 Aug 2024 by Royal Square Hotel, Hotel Management
Thank you for your feedback. We're pleased to hear that you found our staff friendly and the location convenient for the NEC. We apologize for any inconvenience caused by the noise and the room size. Your comments are valuable, and we will look into ways to improve the comfort of our rooms. We look forward to hosting you again in the future.
by A verified traveler
Posted 2 Aug 2024
There was no receptionist at the reception throughout out the morning, again I never had my breakfast that I paid for.
Comment from Hotel Management
9 Aug 2024 by Royal Square Hotel, Hotel Management
Thank you for your review and for sharing your experience with us. We sincerely apologize for any inconvenience you encountered during your stay.I would like to assure you that our breakfast is prepared daily and served in the ground floor conservatory, and our records confirm that breakfast was prepared as scheduled on the day of your stay. We understand how important this amenity is, and we regret that you were unable to enjoy the breakfast you had paid for.Regarding the reception, our staff occasionally needs to step away to attend to various hotel operations. While we strive to be present at all times, there may be brief moments when we are away from the desk.Your feedback is invaluable to us, and we will review our procedures to ensure a more seamless experience for our guests. We hope to have the opportunity to welcome you back and provide you with the service you deserve.
by A verified traveler
Posted 7 Jul 2024
Very hard to find in dark, no lit signing, sign on gates only faces one way. So if coming from oppsite direct you can go straight past it.
Comment from Hotel Management
18 Jul 2024 by Royal Square Hotel, Hotel Management
Thank you for your feedback. We're sorry to hear that you had difficulty finding our hotel in the dark. While we strive to make our signage as visible as possible, we understand there may be challenges for some guests. We will review the lighting and signage to see how we can improve visibility. We appreciate your input and hope to provide a smoother arrival experience on your next visit.
by A verified traveler
Posted 27 Jun 2024 on Hotels
Comment from Hotel Management
27 Jun 2024 by Royal Square Hotel, Hotel Management
Dear Guest,Thank you for taking the time to leave us a review and for rating your stay 8 out of 10! We're pleased to hear that you had a positive experience with us.We would also like to express our gratitude for being such a gentleman and for your friendly interactions with our staff. They truly appreciated your generosity and kindness.If there's anything specific that you think we could improve, please let us know. Your feedback is valuable to us, and we always strive to enhance our guests' experience.We hope to welcome you back to Royal Square Hotel in the future.Best regards,Royal Square Hotel
by A verified traveler
Terrible
Posted 6 Jun 2024 on HotelsA very tired old hotel. Rooms are terrible. Bathrooms are tiny and smelly. No hot water in the morning for a shower. Worst experience I have had for a while.
Comment from Hotel Management
6 Jun 2024 by Royal Square Hotel, Hotel Management
Dear Mark, Thank you for taking the time to share your feedback. I am truly sorry to hear about the issues you encountered during your recent stay with us. We strive to provide a comfortable and enjoyable experience for all our guests, and it is clear that we fell short of this during your visit.Your comments about the room conditions, bathroom size and cleanliness, and lack of hot water in the morning are concerning. We will address these issues with our maintenance and housekeeping teams to prevent them from happening in the future.Please accept our sincere apologies for any inconvenience you experienced. We value your feedback and are committed to making the necessary improvements. We hope you might consider giving us another opportunity in the future to provide you with a better experience.Kind RegardsRoyal Square Hotel.
by A verified traveler
Posted 5 Jun 2024 on Hotels
Comment from Hotel Management
6 Jun 2024 by Royal Square Hotel, Hotel Management
Dear Charlotte,Thank you for your positive feedback! We are delighted to hear that you had an enjoyable stay with us.Your satisfaction is our top priority, and we are thrilled that we met your expectations. We look forward to welcoming you back in the future.Warm regards,Royal Square Hotel.
by A verified traveler
Posted 25 May 2024
The Manager was extremely helpful and the Hotel very clean and convenient for Birmingham Airport. We will definitely use this Hotel again. Bedroom small but bed very comfortable.
Comment from Hotel Management
26 May 2024 by Royal Square Hotel, Hotel Management
Thank you for your wonderful feedback! We are delighted to hear that you found our manager extremely helpful and that you appreciated the cleanliness and convenience of our hotel near Birmingham Airport. We’re glad the comfortable bed made up for the smaller room size. Your kind words mean a lot to us, and we look forward to hosting you again in the future. Safe travels and see you soon!
by A verified traveler
Great hotel near airport
Posted 22 May 2024 on HotelsHotel stay before an early flight the next morning. Staff were so friendly and helpful, offering us a heater when we asked for an extra blanket. Bottled water in room on arrival. Room was quite spacious for 3 of us, bathroom small but clean and perfectly fine. So close to the airport and could leave car there for £6 a day. Taxi was £5.50 to airport so much cheaper than paying for airport parking. Would stay again pre flight.
Comment from Hotel Management
22 May 2024 by Royal Square Hotel, Hotel Management
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our staff friendly and helpful, and that you appreciated the additional heater and bottled water in your room.It's wonderful to know that you found the room spacious and the bathroom clean, and that our proximity to the airport and affordable parking and taxi services met your needs. We strive to provide convenience and comfort for our guests, especially those with early flights.We look forward to welcoming you back for another pre-flight stay in the future.
