Ratings based on 734 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
Bad smell pool down not clean beds terrible. Had to leave to another hotel smell was so bad
by A verified traveler
Posted 12 Nov 2024
beautiful room and hot tub.
tables in the room had a layer of dust and cobwebs all over. tv was not working until I hooked up my computer to it.
I would come back to stay here again
Comment from Hotel Management
10 Dec 2024 by RMS, Hotel Management
Thank you for your review. We’re glad you enjoyed the beautiful room and hot tub but apologize for the dust and cobwebs you encountered. Cleanliness is a top priority, and your feedback has been shared with our housekeeping team for immediate attention.
by A verified traveler
Posted 10 Nov 2024
Nothing spectacular and the pool was broke.
Comment from Hotel Management
10 Dec 2024 by RMS, Hotel Management
We’re sorry to hear that your stay fell short of expectations, especially due to the pool being out of service. We understand how this impacted your experience and apologize for not communicating this in advance.
by A verified traveler
Posted 31 Oct 2024
Was comfortable even with the remolding
Comment from Hotel Management
7 Nov 2024 by RMS, Hotel Management
Thank you for your 4-star review! We're glad you found your stay comfortable despite the remodeling. We appreciate your understanding and look forward to providing an even better experience during your next visit.
by A verified traveler
Posted 30 Oct 2024
Our stay was both quiet and comfortable.
Comment from Hotel Management
7 Nov 2024 by RMS, Hotel Management
Thank you for your 5/5 rating! We're delighted to hear that you had a quiet and comfortable stay. We look forward to hosting you again for another relaxing visit.
by A verified traveler
Posted 20 Oct 2024
Everything was in poor condition. Pool was closed, no hot tub. No coffee pot in room, no ice bucket in room. No coffee in lobby, like they advertise. Breakfast was cold and limited, not ready on time, at least 45 minutes from when they say there open for breakfast before it was somewhat ready.
by A verified traveler
Posted 18 Oct 2024
Nobody told me that the shower head was broke and there was a thing I had to put on the wall to hold it so I had water all over the bathroom so I had to soak it up with all the towels and then after I got done I found the attachment that goes to the stick to the wall and you put it on the other one was broken so they could have said something about that and the towels I used to wipe up the floor in the bathroom with this dirty so the floor was dirty in the toilet was dirty
Comment from Hotel Management
7 Nov 2024 by RMS, Hotel Management
Thank you for sharing your experience with us. We're sorry to hear about the issues with the shower head and the cleanliness of the bathroom. It’s our priority to ensure every room is properly prepared for our guests, and we regret that this was not the case during your stay. We’ll review this with our housekeeping and maintenance teams to prevent similar issues in the future. We appreciate your feedback and hope to have the opportunity to provide a better experience on your next visit.
by A verified traveler
Posted 16 Oct 2024
Staff was very mean
Comment from Hotel Management
7 Nov 2024 by RMS, Hotel Management
Thank you for letting us know about your experience with our staff. We sincerely apologize that you felt our team did not provide a warm and welcoming environment during your stay. Providing friendly, helpful service is essential to us, and your feedback will be addressed with our team to ensure improvement. We hope you'll give us another opportunity to offer you a more pleasant experience in the future.
by A verified traveler
Ok but a number of small negatives
Posted 13 Sep 2024 on HotelsThe sink was dirty and clearly wasn't cleaned between guests as there were dark hairs in and on the sink. The curtains wouldn't close completely and the heat lamp in the bathroom didn't work. The printed channel guide for the TV was also not up to date. Otherwise my stay was ok.
Comment from Hotel Management
7 Nov 2024 by RMS, Hotel Management
Thank you for sharing your feedback. We're sorry to hear about the issues you experienced with cleanliness, the curtains, and the bathroom heat lamp. We understand how these details can impact your comfort, and we will address them with our team to ensure better attention to room preparation. We also apologize for the outdated channel guide and will look into updating it promptly. We appreciate your comments, as they help us make improvements, and we hope to provide you with a more seamless stay in the future.
by A verified traveler
Posted 11 Sep 2024
not well kept up and staff unpleasant
Comment from Hotel Management
7 Nov 2024 by RMS, Hotel Management
Thank you for your feedback. We regret to hear that our property and service did not meet your expectations. Our goal is to provide a well-maintained environment and a warm, welcoming experience for every guest. We’ll review your comments with our team to ensure improvements are made. We hope you'll give us another opportunity to provide you with a better stay.
