Ratings based on 11 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Feb 2020 on Hotels
by A verified traveler
Posted 30 Nov 2019 on Hotels
Comment from Hotel Management
8 Jan 2020 by Dali, Hotel Management
Thank you for staying with us, do call again or follow us on facebook or instagram to find out about our special offers and events.
by A verified traveler
Posted 26 Aug 2019
Comment from Hotel Management
12 Oct 2019 by Concierge, Hotel Management
Thanks for your reviews.
We are a learning organisation with hospitality at the top.
Regards,
by A verified traveler
Posted 1 Jul 2019
Well ot wasnt really as the picture i had seen made it to look like but it was nice. Clean rooms amd beds, overall a satifactory enviroment
Comment from Hotel Management
2 Jul 2019 by Dali, Hotel Management
Thank you very much for your review, we appreciate your stay as well. We continously strive to satisfy and improve our offerings as champions of authentic urban african lifestyle.
by A verified traveler
Unsatisactory service
Posted 10 Jun 2019 on HotelsI made an online booking and confirmed a week later regarding my booking. To my surprise when I came to check in I had to pay an additional R165. We got key to the rooms they had allocated for us and when out for a few minutes when we came back with my sister and friend, my sister who was allocated in a ladies room found that they put in males with her in the same room - in a guys room we were mixed with smoking and drinking guys. This was indeed a bad experience. My sister was given another room it had extra beds we then decided to sleep there. When we checked out we were told we have to pay an extra R195 because the room is expensive. They didn't even apologize for the inconvenience caused. What I know is that we'll never use the place again and don't recommend it to anyone. The blankets were old on smelly, though the sheets were clean and showers not bad. But still.
Comment from Hotel Management
25 Jun 2019 by Dali - Concierge , Hotel Management
Hi Emmanuel, we'd like to firstly apologise for your unsatisfactory experience at Urban Backpackers we pride ourselves in providing great hospitality. According to your booking you'd reserved a single bed in a mixed dormitory, thus the additional amount when you checked in with an additional person. We try our best to monitor drinking and smoking in rooms but can't really search guests for booze when they check-in.
The 4-Bed Dormitory your sister was reallocated to costs R195, yes it would've been better to not charge you an additional amount to make up for inconvinience.If you can please send us proof that you were charged an additional R195 instead of difference we're willing to refund it. Lastly, there's no reason why we'd check a male into a female dorm, even when all rooms are fully booked we don't allow it. We apologize again for that, it was a case of oversight from our staff who claim they trying to accomodate a gay guest who is a friendly regular. So her safety was considered.
We hope you enjoyed the rest of your stay in Johannesburg, please visit our Cafe (Kafe Noir) for a free meal and drink next time you're around.
by A verified traveler
Perfect for a low budget
Posted 1 May 2019 on HotelsSuper kind staff. Of course the neibougrhood is creepy and dangerous but it’s the same everywhere is joburg. Door basics but enought for a low budget. Kitchen could have a little bit more accessorie
Comment from Hotel Management
1 May 2019 by Urban Backpacker, Hotel Management
Thank you for your review Valerie - we're constantly improving our place and services. Thank you as well for staying with us. Next time you're in town please ask about our Inner-City Tours so that you'll hopefully see that not all things are what they seem with regards to Joburg's unique dangers.
by A verified traveler
Posted 5 Dec 2018
by A verified traveler from Ghana
Posted 15 Oct 2018
I didn't sleep in this hotel because, they could not open for me on arrival.
by A verified traveler
Posted 14 Oct 2018 on Hotels
by A verified traveler
Posted 30 Jan 2020 on Hotels
