Ratings based on 248 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Oct 2024
Took 1.5 hours for airport pickup after 5 phone calls. Every time the response was be there in 5 minutes.
Comment from Hotel Management
11 Oct 2024 by Fatima, Hotel Management
Hello Thank you for your review . we are sorry for the free shuttle service . Best regards
by A verified traveler from Toronto
Posted 29 Sep 2024
Good for a quick overnight before a flight out
Comment from Hotel Management
30 Sep 2024 by ched, Hotel Management
merci pour votre avis
by A verified traveler
Posted 7 Jul 2024
Close to the airport, 5 minutes by car. Easy for a one night scale flight.
Only bad thing, It doesn't have lift. Any luggage you have to take up and down by yourself
Comment from Hotel Management
23 Jul 2024 by reception, Hotel Management
Thank you for your feedback!We're glad to hear that you found our location convenient for your travel needs, being so close to the airport.We apologize for the inconvenience caused by the lack of an elevator. We understand that carrying luggage up and down can be challenging, and we are considering solutions to better accommodate our guests in this regard.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.Best regards,
by A verified traveler from GATINEAU
Posted 6 Jul 2024 on Travelocity
Comment from Hotel Management
28 Jul 2024 by chedly, Hotel Management
Nous espérons avoir l'opportunité de vous accueillir de nouveau et de rendre votre prochain séjour encore plus agréable.
by A verified traveler
Posted 4 Jul 2024
Other
Comment from Hotel Management
4 Jul 2024 by chedly , Hotel Management
Bonjour Merci pour votre note .Pouvez-vous nous donner vos explications ? Nous souhaitons avoir plus de détails afin qu'on puisse nous amélioré .La satisfaction client est notre objectif .
by A verified traveler
Posted 2 Jul 2024
no lift, no mini fridge, free transfers a big bonus, staff very helpful easy to book.
Comment from Hotel Management
4 Jul 2024 by Chedly , Hotel Management
HelloThank you for taking the time to share your experience with us. We are delighted to hear that you appreciated the free transfers and found our staff very helpful. Ensuring your satisfaction is our top priority, and we're glad that the booking process was easy for you.We have taken note of your comments regarding the lack of a lift and mini-fridge. Your feedback is valuable and helps us improve our services. We hope to have the opportunity to welcome you again and make your stay even more enjoyable.Best regards,
by A verified traveler
Grubby but ok for price.
Posted 23 Jun 2024 on HotelsBit grubby and room smelled of cigarettes but was quiet and we used the free airport shuttle to get to airport. Tried to request it for our arrival to get to hotel but 2 emails went unanswered.
Had to Uber and it cost £15 for a 4km drive, walking wasn’t an option. Overall you get what you pay for.
Comment from Hotel Management
24 Jun 2024 by chedly, Hotel Management
HelloThank you for taking the time to share your experience.We sincerely apologize for the issues you encountered during your stay, particularly regarding the cleanliness of your room and the smell of cigarettes. This is not the standard of service we aim to provide, and we will address this with our housekeeping team immediately.We're also sorry to hear that your emails regarding the airport shuttle went unanswered, leading to additional costs for you. Your feedback highlights areas where we need to improve our communication and responsiveness, and we will work on this to ensure a better experience for future guests.On a positive note, we’re glad you found the shuttle service to the airport useful and that your stay was quiet.We appreciate your understanding and hope to have the opportunity to provide you with a much improved experience in the future.Best regards,
by A verified traveler
Posted 22 Feb 2024 on Hotels
The hotel is very basic, but comfortable. All staff encountered were really helpful. Very close to the airport. I booked this hotel because it was recommended for a reliable airport shuttle service. I only found out after booking the the shuttle service was only starting at 07:00 am i needed to be at the airport at 04:00 and eneded having to book a taxi.
Comment from Hotel Management
4 Mar 2024 by fatima, Hotel Management
Bonjour Merci pour votre note .Nous sommes désolé pour le service de navette
by A verified traveler
Posted 22 Feb 2024 on Orbitz
Room was extremely small and smelly. Bathroom was so small that it was like what I imagine that a bathroom on a spaceship would be like. there was a smelly puddle under the sink.
Staff was very friendly and made an effort to help.
Comment from Hotel Management
4 Mar 2024 by maeva, Hotel Management
Bonjour Nous sommes désolé pour la taille de la salle de bain
by A verified traveler
Posted 28 Jan 2024
Run down facility
Comment from Hotel Management
2 Feb 2024 by fatimla, Hotel Management
Merci pour votre retour. Pouvez vous nous en donné plus de détails pour votre note ? Merci d'avance
