Ratings based on 978 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Guayaquil
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Radissonblu Marseille vieux port, Hotel Management
Cher Jimmy,Un grand merci pour votre superbe note !!Au plaisir de vous accueillir.Bien cordialement,
by A verified traveler
Posted 16 Nov 2024
Good value. Nice 4 star hotel in a convenient position. Hit the spot for our needs.
Comment from Hotel Management
17 Nov 2024 by Radissonblu Marseille vieux port, Hotel Management
Dear Ashley,Thank you for your nice comment following your stay in our establishment. We look forward to welcoming you back.Kind regards,
by A verified traveler
Posted 12 Nov 2024
Comfortable property at a quiet end of the Vieux Port making it convenient for exploring but just far enough away from the hustle and bustle. Plenty of dining and shopping options withing walking distance.
Comment from Hotel Management
14 Nov 2024 by Radissonblu Marseille vieux port, Hotel Management
Dear Erin, Thank you so much for your kind review! We’re thrilled to hear that you found our property comfortable and conveniently located. It’s great to know that you enjoyed the peaceful atmosphere of the Vieux Port while still having easy access to dining and shopping options. We hope you had a wonderful time exploring the area!We look forward to welcoming you back on your next visit.Kind regards
by A verified traveler
Posted 9 Oct 2024
Why to not stay at this property. First housekeeping is a disaster. They do not clean the rooms, do not replace the dirty towels or glass wear. When you beg the front desk staff and they tell you that they will send somebody to your room, when the full well know that the housekeeping staff leaves at 2 pm and that there is only one person who comes on shift in the evening for that size of the hotel property, well that person showed up at 10 pm.
Now let's talk about the beds! Single beds put together to act like a queen bed. In the middle of the night, I rolled over and fell between the beds. I had to call the night duty manager to come to my room, while I was in the process of packing my bags because I wasn't staying there any longer. They did transfer me to a different room, but the funny thing is that the front desk staff told me that the hotel was sold out!
Let's keep going. It's interesting that all the restaurants along the old port, their patios are jammed packed with patrons, but the hotel has nobody. Well, once you find out how terrible the service is and how the hotel over charges its guest for simple things, like a rum and coke. 10 E for the rum and 6 E for the coke, no wonder nobody is eating there.
Overall, this is an extremely disappointing hotel, in a great location. I truly wish that I hadn't booked there.
Comment from Hotel Management
10 Oct 2024 by Radissonblu Marseille vieux port, Hotel Management
Dear Scott,Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback, as it helps us to identify areas for improvement.I'm truly sorry to hear about the issues you encountered during your stay, particularly with housekeeping and the challenges with your room setup. We understand how important cleanliness and comfort are, and it’s clear we fell short in these areas. I will be addressing your concerns with our housekeeping team to ensure that all rooms are being properly maintained and that our guests feel taken care of during their stay.Regarding the bed configuration, I apologize for the discomfort this caused you. Your safety and satisfaction are our priorities, and we'll be reviewing our room setups to prevent this from happening again.I also regret that you found our dining options to be overpriced. We strive to provide a quality experience and competitive pricing, and I will be discussing this feedback with our food and beverage team.We truly value your comments and hope you will consider giving us another chance in the future. If you do, please reach out directly so we can ensure a more pleasant visit.Warm regards,
by A verified traveler
Posted 9 Oct 2024
Well located property with comfortable well appointed large rooms. Helpful staff on the front desk. Easy access to public transport. Only minor negative was the absence of a fridge in the room.
Comment from Hotel Management
10 Oct 2024 by Radissonblu Marseille vieux port, Hotel Management
Dear Luke,Thank you for taking the time to share your feedback about your recent stay with us. We’re thrilled to hear that you enjoyed our convenient location, comfortable rooms, and the helpfulness of our front desk staff.We truly appreciate your comments regarding the absence of a fridge in your room, and we will certainly take this into consideration as we continually strive to improve our guest experience.We hope to welcome you back on your next visit!
by A verified traveler
Posted 8 Oct 2024
Very nice hotel. Wonderful choice. Will stay there again.
Comment from Hotel Management
10 Oct 2024 by Radissonblu Marseille vieux port, Hotel Management
Dear Michael,Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience and enjoyed your stay with us. We look forward to welcoming you back on your next visit! Safe travels!
by A verified traveler
Posted 5 Oct 2024
The staff at the restaurant was great.
Comment from Hotel Management
10 Oct 2024 by Radissonblu Marseille vieux port, Hotel Management
Dear Julie,First of all we would like to thank you for your recent stay in our hotel and for taking the time to write an amazing review.We will share with all our staff.Have a good day.Kind regards
by A verified traveler from Quispamsis
Posted 3 Oct 2024
Comment from Hotel Management
4 Oct 2024 by Radisson Blu Marseille Vieux Port, Hotel Management
Dear Graham,Thank you for taking the time to tell us about your experience at the Radisson Blu Marseille Vieux Port.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Our team strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. In that sense, could I kindly ask you to contact us at reception.marseille@radissonblu.com in order to provide us with more details rearding your experience at the front desk?Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near futur.Kind regards,Radisson Blu Marseille Vieux Port
by A verified traveler
Posted 2 Oct 2024
Staff were friendly and property was clean and very nice area
Comment from Hotel Management
3 Oct 2024 by Radisson Blu Marseille Vieux Port, Hotel Management
Dear Kailing Jonny,Thank you for taking the time to share your experience,We are happy that you found our staff friendly, our property clean and enjoyed our primary location.We hope to see you soon,Kind regards,
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
21 Sep 2024 by Radisson Blu Marseille Vieux Port, Hotel Management
Dear Bhupesh,Many thanks for your great review which will be shared with our team. Looking forward to welcoming you back.
