Ratings based on 735 Verified Reviews

4.0 out of 5
84% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 25 Nov 2024
Extremely Disappointing Stay for a Global Chain I am deeply disappointed with my recent stay at this hotel, especially given that it is part of a well-known global chain with properties in many countries and cities. The experience fell far below the standards I expected from such a reputable brand. There was mould in the bathtub, which was both unpleasant and unhygienic. The hair dryer’s casing was broken, rendering it unsafe to use. The ventilation fan was covered in thick dust, suggesting a lack of proper cleaning and maintenance. To make matters worse, several wall fixtures were loose and appeared at risk of falling, which was a serious safety concern. For a global brand, this level of neglect is unacceptable. I hope the management takes urgent steps to address these issues, as they do not reflect the standards one would expect from an international hotel chain. Until improvements are made, I cannot recommend this property.
5 out of 5
by A verified traveler from Savannah

Posted 17 Aug 2024
Love the location !!! Great Pool !!
4 out of 5
by A verified traveler

Posted 6 Aug 2024
all good! thank you
3 out of 5
by A verified traveler

Ok

Posted 5 Aug 2024 on Hotels
Air conditioning didn’t work in room. Couldn’t check in until 4pm when 3pm was advertised
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 6 Jul 2024 on Hotels
5 out of 5
by A verified traveler

Posted 20 Jun 2024
It was great
2 out of 5
by A verified traveler

Posted 25 May 2024
We were entirely dissatisfied with the Queen room we were given. It was on the ground floor, in a dingy area of the hotel with no view and no natural light. The room itself was dated and unappealing. We would not stay here again.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 22 May 2024 on Hotels
3 out of 5
by A verified traveler

Posted 1 Apr 2024
Room was hot and nothing special for the price / good location and clean
4 out of 5
by A verified traveler from San Jose

Posted 28 Oct 2023
Comment from Hotel Management
14 Nov 2023 by Loona, Assistante administrative , Hotel Management
Cher(e) client(e), Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.Marie, Responsable Qualité
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