Ratings based on 393 Verified Reviews

3.7 out of 5
81% of guests recommend
3.8 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 20 Dec 2022
The location was key for us so we were happy about that. Reception area is great with toys for the kids while you check in and out. The rooms are ok, very old furniture and amenities. The all hotel needs a renovation to keep charging those prices.
2 out of 5
by A verified traveler

Posted 18 Nov 2021 on Hotels
Comment from Hotel Management
7 Dec 2021 by Manuel, Hotel Management
Bonjour Visiblement nos prestations n'ont pas répondu à vos attentes et j'en suis sincèrement navré. Il est simplement dommage que nous ne sachions pas ce qui a pu vous déplaire. Cordialement Manuel PADILLA Responsable Hébergement
1 out of 5
by A verified traveler

Don't book it

Posted 26 Oct 2021 on Hotels
This is not a 4* hotel, it is a budget hotel. It wasn't clean, it smelled, the decor was seriously out of date, staff unhelpful. I've stayed in better 2* places.
Comment from Hotel Management
7 Dec 2021 by Manuel, Hotel Management
Good morning Thank you for giving us feedback after your stay. While I admit that our establishment isn't of the latest generation, it is nonetheless a 4-star hotel offering all the services and amenities due under our classification. The quality controls carried out confirm this to us regularly. I am sincerely sorry that your stay didn't meet your expectations Best regards Manuel PADILLA Responsable hébergement
4 out of 5
by A verified traveler

We stayed longer than expected

Posted 1 Aug 2020 on Hotels
We turned up to Marseille very late in the evening due to car trouble and didn’t have many options for accommodation. The staff were very accommodating and made our stay comfortable considering the current situation with COVID. Nice pool and clean rooms. Good enough that we booked a further 2 nights.
Comment from Hotel Management
8 Aug 2020 by Manuel, Hotel Management
Good evening We are delighted if we were able to make your mishap more acceptable Hoping to welcome you again, in better condition Best regards Manuel
5 out of 5
by A verified traveler from Somerset

Posted 23 Aug 2019
The children enjoyed the swimming pool, table football and the tennis court. The restaurant was good - the young male waiter was fantastic, he never stopped moving around helping people! Parking was easy and had really good access to the national park between Casis and Marseille.
Comment from Hotel Management
14 Sep 2019 by Manuel P, Hotel Management
Good evening We very much appreciate your comments regarding your stay at the Novotel Marseille Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Manuel
5 out of 5
by A verified traveler

Posted 23 Aug 2019 on Orbitz
Comment from Hotel Management
17 Sep 2019 by Manuel P, Hotel Management
Bonsoir et merci infiniment pour cette note, nous sommes ravis que vous ayez apprécié votre séjour parmi nous, et espérons vous revoir très bientôt Cordialement Manuel
4 out of 5
by A verified traveler

Good stay. Good breakfast. Friendly, helpful staff

Posted 27 Dec 2018 on Hotels
5 out of 5
by A verified traveler from Pennsylvania

Posted 29 Oct 2018
Surprisingly good restaurant. Convenient and good food at reasonable prices. Room was good size.
5 out of 5
by A verified traveler

Hotel was amazing and very conventional

Posted 1 Sep 2018 on Hotels
Hotel was amazing with very conventional bedroom and breakfast. Nothing too fancy and it is a bit off Marseille's city center (maybe 20 min drive) but since we had a car it was totally fine and great to commute to other places during our stay. It was very clean and very much well kept. Breakfast service was slightly a nuisance having to constantly ask for cutlery, plates, mugs, etc. but other than that, staff always attended to our request (with a slightly forced French smile).
1 out of 5
by A verified traveler

Posted 20 Aug 2018 on Hotels
It was a complete and utter nightmare from start to end and I wish to put in a formal complaint!
Comment from Hotel Management
10 Sep 2018 by William G, Hotel Management
Dear Sajid, We would like to thank you to share your past experience in our hotel. We are sorry that your stay didn't met your expectations and we apologize for it. We hope to keep you like ACCORHOTEL guest and wish you an excellent evening.
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