Ratings based on 689 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Seattle
Posted 20 Nov 2024
Absolutely best value , the location real good , looks new , the bathroom is nice and modern . Even the size of the elevator is big . The breakfast doesn't get better . Cant remember a better breakfast. The front desk clerk was the nicest , from the day shift to the grave yard clerk also extremely nice . From someone as i that takes 25 trips a year it doesn't get better.
Comment from Hotel Management
21 Nov 2024 by Théo - Reception Manager, Hotel Management
Dear Jorge,I would first of all to share our million thanks for having reviewed our Hotel Marsiho of a perfection note through Expedia.com. How pleased we are to receive this detailled comment. Reading you we feel actually satisfied that you appreciated your spacious cozy room we prepared with details, our breakfast buffet served with tasty french quality products and drinks at disposal throughout the day. Your kind words towards the entire team dedicated to enhance your stayover will be shared. We thank you for those compliments. Hopefully you will choose again in the future Hotel Marsiho as your sleeping cocon to explore our vibrant city Marseille.I wish you a wonderful day and hereby share our greetings!
by A verified traveler from Long Riston
Posted 11 Oct 2024
Good location, great rooms, stayed an extra day! Staff AMAZING!
Comment from Hotel Management
13 Oct 2024 by Théo / Reception Manager, Hotel Management
Dear valuable Polly,Thank you so much for your cheerful and exceptional review about our little happyculture gem left on Expedia We're thrilled to hear you enjoyed Hotel Marsiho's location close to all amenities and turistic spots to explore as well as the room prepared with care by our housekeeper.It goes straight to our heart that you felt well cared and extended your stay an extra day.All our staff will be over the moon to hear your kind words! We can't wait to welcome you back soon! Let me know if you'd like to tweak it further!Have a wonderful day.
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
15 Aug 2024 by Théo - Premier de Réception, Hotel Management
Chère Claudine,Je vous remercie infiniment de votre évaluation excellente de 10/10 attribuée sur Hotels.com.Nous sommes absolument enchantés que vous ayez entièrement apprécié votre arrêt dans la cité phocéenne à nos côtés et que nous avons su combler toutes vos attentes.Au grand plaisir de pouvoir vous recevoir lors d'une nouvelle future occasion.Je vous souhaite une belle journée.
by A verified traveler from Docklands
Posted 11 Aug 2024
Suggest Expedia/hotel update parking info as there is no onsite parking at all. Also, the parking voucher the hotel provided for parking in the shopping centre (where the lifts did not work and we had to carry the bags two floors) didn’t work and we ended up paying full price. The room is very small. I do not like the area the hotel is in myself but others may not have a problem with it.
Comment from Hotel Management
15 Aug 2024 by Théo - Reception Manager, Hotel Management
Dear Laysuan,Thank you ever so much for your delightful feedback written on Expedia and for this convenient rating We're absolutely thrilled to hear that you enjoyed your stay with us. Our team works incredibly hard to create memorable experiences for our guests, and it’s truly rewarding to know we succeeded during your visit.We take not of your concerns about the public parking space which is unfortunately not under our control and totally independant from the hotel. We kindly invite you to contact them If you need to make some suggestions or statement about this.We can't wait to welcome you back for another fantastic stay.Warm regards.
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
15 Aug 2024 by Théo - Reception Manager, Hotel Management
Dear Alireza,Thank you for having reviewed your experience with us at Hotel Marsiho by Happyculture with a 3 out of 5 left on Expedia.We are satsified that your stay was comfortable enough to share a convenient rating. We keep hoping that you will visit us again in the near future.If there is anything we can assist you with to make your stay even more wonderful and at a highest level please never hesitate contact our reception team to make your wishes.Have a wonderful day.
by A verified traveler
Posted 3 Aug 2024
Comment from Hotel Management
27 Aug 2024 by Théo - Reception Manager, Hotel Management
Dear James Hogg,Thank you very much for having reviewed our sunny happyculture hotel, Marsiho.We were all pleased to have received you for your visit in Marseille and we are glad that we matched your expectations with a 4 out of 5 rating on Expedia.We hope you made the most of our services and had sweet dreams with us.With all pleasure to be your hosts again for a future stay!Wishing you a wonderful day.
by A verified traveler
No Air Conditioning
Posted 31 Jul 2024 on HotelsWe did not enjoy our stay. The air conditioning did not work in our room so it was extremely hot. We could not sleep and the front desk staff could only give us a fan. The amenities were dated and the bed side lamp on switch was connected to the lamp cord resting on the floor.
Comment from Hotel Management
5 Aug 2024 by Théo - Reception Manager, Hotel Management
Dear Taylor,Thank you for taking the time to provide feedback on your recent stay with us at Hotel Marsiho and so through Hotels.com. We are genuinely sorry to hear about the issues you encountered during your visit.Please accept our sincerest apologies for the inconvenience caused by the malfunctioning air conditioning. We understand how important a comfortable room temperature is for a good night's rest, and we regret that we were unable to resolve this issue promptly during your stay. We are currently investigating the problem to ensure it does not happen again.We also apologise for the dated amenities and the bedside lamp situation. Your comments have been shared with our maintenance team, and we are taking immediate steps to address these issues. Your comfort and safety are our top priorities, and we appreciate your feedback as it helps us improve our services.We hope you will consider giving us another chance to provide you with a more enjoyable experience. Please contact me directly at [your contact information] if you plan to visit us again, and I will personally ensure your stay is as pleasant and comfortable as possible.Kind regards.
by A verified traveler
Posted 8 Jul 2024
Excellent location, very friendly and helpful staff, nice and clean rooms with nice and modern decoration. Also excellent breakfast available. I liked this hotel very much.
Comment from Hotel Management
9 Jul 2024 by Théo - Reception Manager, Hotel Management
Dear Merja,I would like to thank you very much for having spread this kind comment written towards our Hotel Marsiho by Happyculture.For us you comfort will always be up on top of our priorities so we feel grateful that you have highlighted this point and your nice words for our staff members will be shared :-)It's a real pleasure that our tasty continental buffet genuinely knew how to capsize your heart. What a great way to start the day with fresh products!Our happy team will be still happy to receive you with smile which is part of our Happyculture's signatures.Wishing one of the greatest day,Sincerely.
by A verified traveler
Posted 11 Jun 2024 on Wotif
Purchased accommodation on line in May , non- refundable. Staff couldnt find any record so had to pay on arrival. Located original bank receipt of AUD $397.51 payment after regaining internet. Staff eventually refunded payment AUD $332.56 after much discussion so down AUD $65 . Poor service. Tired hotel in a noisy location.
Comment from Hotel Management
25 Jun 2024 by Théo - Reception Manager, Hotel Management
Dear Diane,Thank you for choosing the Marsiho hotel for your stay in Marseille and so for taking the time to show your experience on Expedia.com. I am delighted to see that you ranked 3 out of 5 the atmosphere despite some negative sides you might have felt. I hope that you took advantage of it to make some great touristic discoveries! We are truly saddened that you encountered an incident about your payment at arrival. Unfortunately technology is reliable but sometimes incident can occur. As we try to do maximum effort to correct this mistake we automatically did refunded you within few minutes after this incident. We feel as well sorry you didn't liked the popular and animated central district of Belsunce. Marseille is well known to be full of diversity and a wide animated city. Nevertheless I wish you a lovely day, hope we will get another chance to higher this rank :-)
by A verified traveler
Posted 18 May 2024 on Travelocity
I think that the area where the hotel is located is a bit unsafe
Comment from Hotel Management
22 May 2024 by Théo - Reception Manager, Hotel Management
Dear Felipe,We would like to share how grateful we are that you reviewed our Hotel Marsiho by Happyculture on Travelocity.Your satisfaction remains on top of our priorities so we feel very pleased that you allocated this valuable rating.Nevertheless we feel very saddened that you didn't quite enjoyed the area. Mostly by appareance but we can assure you the city centre is all safe and sound.We hope to have another occasion to change your mind and idea about Marseille City Centre :-)If there is anything we can do to make a future stay even more comfortable feel free to get in touch with our reception team.Have a bright day,Sincerely,
