Ratings based on 213 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
good stay
Posted 30 Sep 2023 on HotelsVery nice property with good standards, very clean and had all amenities needed. Breakfast had a great choice and hotel also offered a shuttle bus to the nearest transportation link to the city. Pool closed earlier than advertised online so that was a disappointment!
by A verified traveler
Posted 25 Sep 2023
Hotel is awesome
by A verified traveler
Posted 13 Jun 2023
The hotel overall was nice, however we tried to do laundry and both days the door was locked and we were not able to get in. Unfortunately we had to find a laundromat. The staff were nice, although they did not speak much English.
We also were not able to partake in breakfast as it ended at 9am. Too early for us. It would be nice if they had more accommodating hours.
Comment from Hotel Management
17 Jun 2023 by Eric, Réceptionniste au Village Club du Soleil, Hotel Management
Thank you for your feedback, Courtney. We appreciate your kind words about the hotel. We apologize for the inconvenience you experienced with the laundry room being locked on both days. We will look into improving the accessibility of the laundry facilities to ensure a smoother experience for our guests in the future.Regarding the language barrier, we apologize for any inconvenience caused. We strive to provide excellent service to all our guests and will work on improving English language proficiency among our staff members.We apologize for the breakfast timing not being suitable for your schedule. We value your feedback and will consider extending the breakfast hours to better accommodate our guests' needs.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Sincerely,
by A verified traveler from Bloomsburg
Posted 5 Oct 2022
Nice clean and modern room. Great parking.
by A verified traveler from Reading
Posted 18 Sep 2022
Hotel is a bit dated and could do with a refurb but otherwise clean. Was able to park in the hotel car park though you need your room key to open the gates. Plenty of parking spaces though.
My room was very big and spacious. I think I had an accessible room as the beds were low and the bathroom was a big and more like a wet room with just a shower which was very low down. It flooded the bathroom when I had a shower. This was all fine for me but the room was on the second floor so not sure how that’s ‘accessible’ in a fire when you can’t use the lift!
Or maybe this was a standard room and they’re all like that.
Tea, coffee and kettle provided in room. Little sweets were placed on the bed from housekeeping which is nice.
Breakfast was ok- buffet style. You grab a tray and off you go!
No hot food. But usual fruit, bread, cereal, ham and cheese, yoghurt etc.
The only pastries they had were the same croissants every day, which was disappointing as most other places (in France and the rest of Europe) offer a variety of pastries.
Lovely spacious gardens near the outdoor pool.
I felt the hotel was quite basic and not 4 star, although it had a spa area and other facilities that I didn’t use.
Overall it was fine.
by A verified traveler
Posted 6 Jul 2022
the room was ok, clean and new, the staff all around the hotel are very nice and helpful, but the weirdest thing was the check-in and check-out time, I haven't seen that at any place in the world!!! how is it possible to check in at 5 pm and check out at 10 am!!
the second thing that was not pleasant at all, was the breakfast and dinner buffet, the choices are very limited and the quality of food is way below average, there is a funny smell in the restaurant as well that is not appetizing at all and the timing of the buffet is very short! you have to wake up early for breakfast
by A verified traveler from Vienna
Posted 11 Apr 2022
The property was very nice and the staff very friendly and attentive. The room was simple, had good amenities but lacked a small fridge.
The property had a bar area and a dining room. We enjoyed breakfast with our reservation and it was nice.
The only thing that we did not like was that the room was set only to heating which we did not want. Had to sleep with the heater off and our window open to cool the room to our liking.
Property was safe but secluded.
by A verified traveler
Posted 15 Jan 2022 on Hotels
by A verified traveler
Posted 5 Jun 2021
Clean hotel and friendly staff
by A verified traveler
Happy customer.
Posted 27 Jul 2020 on HotelsIt was a great stay, however would be good if the reception staff spoke english (only one did and struggled numerous times to gef info from others) the pool was locely and food really good. I would say this is more for families with kids and not if you want to relax at the pool.
