Ratings based on 150 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
This is a nice comfortable place. It is away from town on a windy road.
My advice is to be very specific on the accommodations you want. My friend and I booked a room with 2 beds and the hotel assumed 2 people would only need 1 bed, so they didn’t even put sheets on the other bed. I was told I should have added it to the comment section of the online reservation. Housekeeping had already departed by check-in time, so there was no remedy, except to share the bed. I have never seen a second bed in a hotel room left unmade.
by A verified traveler
Posted 12 Oct 2024
We liked the quiet location, helpful staff and excellent dinner
by A verified traveler
Posted 27 Aug 2024
Cute place with a lot of charm. There are few things to keep in mind when booking, which we probably missed or misunderstood. The hotel is literally in the middle of nowhere, off national road, with absolutely nothing but nature surrounding the area. The town of Cassis is 10-15 mins drive away.
Reception has limited hours and they close mid day, meaning no access at all to the lobby or any human for service.
We were in the room one of the days when housekeeping did they rounds. They did not knock on our door to ask if we want service. They just left a note on the door that they could not service our room because we were there. And we had to make do with dirty towels and ration our toilet paper till next day.
Other than that, very cute place, more like a pit stop. Tiny rooms but charming. Everyone is very nice and pleasant and the breakfast is delicious. Dinner is outstanding, but not served every night. Sundays and Mondays you need to drive into town for dinner.
Comment from Hotel Management
29 Aug 2024 by Hotel Les Volets Rouges, Hotel Management
Merci pour votre note et votre commentaire !Nous sommes ravi que notre établissement vous ait plu.Merci pour les compliments concernant notre personnel, notre petit déjeuner ainsi que notre service de restauration ! Vous avez pourtant sur le site la position géographique de l’hôtel, qui est d'ailleurs à moins de 7 minutes du centre. Le GPS ne ment pas.La réception est ouverte de 7h30 jusqu’à 19h. Si celle-ci était fermée c'était de ce fait un cas exceptionnel!Vous avez demandé à changer vos serviettes tous les jours, malgré que nous sensibilisons notre clientèle au fait que nous soyons un Hôtel labellisé éco responsable, qui est bien évidemment dans 99% des cas plus que compris et respecté... Nous ne pensons pas que vos serviettes étaient sale après 1 journée, tout comme nous ne pensons pas que chez vous vous changez vos serviettes tous les jours.Il suffit parfois simplement de bien se renseigner où l'on va pour ne pas avoir de surprise...Maintenant que vous le savez, nous serons ravi de vous revoir !!!A une prochaine ).
by A verified traveler
Posted 20 Aug 2024
1 member of staff rude. No transport
Comment from Hotel Management
24 Aug 2024 by Hotel Les Volets Rouges, Hotel Management
Merci d'avoir pris le temps de laisser une note et un commentaire ! Nous espérons que vous avez apprécié Cassis et ses environs !Aucun membre de notre personnel n'est rude ! Lorsque vous mettez pendant plus de 15 minutes lors de votre check in notre capacité à connaitre notre travail il n'y à rien de rude à vous rappeler que nous connaissons notre travail. Nous vous rappelons d'ailleurs que votre compagnon est venu s'excuser auprès de notre équipe concernant votre comportement...Bonne journée à vous !
by A verified traveler
Central location in the Calanques
Posted 17 Aug 2024 on HotelsThe staff were extremely helpful at check in/check out. The hotel itself exceeded expectations, particularly for a 2 star. The location is beautiful- in the Parc, which is very special. Modern interiors which were nice. There is a small sized bathroom (shower and WC)but it was perfectly adequate. There was good central AC in our room. Cassis is the nearest village- 5 min drive. If you’re looking for decent parking in town, the Mimosa Parking lot is great- larger size and EV charging spots.
Comment from Hotel Management
24 Aug 2024 by Hotel Les Volets Rouges, Hotel Management
Merci pour votre note et commentaire !Nous sommes ravis que notre établissement vous ait plu !Au grand plaisir de vous recevoir une prochaine fois ).
by A verified traveler
My kind of mountain retreat
Posted 29 Jul 2024 on HotelsSuch a nice place in the mountains - away from chaos. The breakfast is fantastic, the rooms are comfortable, the private patios are a nice touch and the staff was very kind and super helpful!
Comment from Hotel Management
11 Aug 2024 by Hotel Les Volets Rouges - CASSIS, Hotel Management
Merci pour votre note et commentaire ) !Nous sommes ravis que votre séjour chez nous vous ait plu.A une prochaine fois !
by A verified traveler
Posted 23 Jul 2024
Enjoyed out stay here. Ideal for walking to the Calanques.
Comment from Hotel Management
4 Aug 2024 by Hotel Les Volets Rouges, Hotel Management
Merci pour votre note et commentaire ) ! Ce fut un plaisir de vous accueillir chez nous et à Cassis.Au plaisir de vous revoir !
by A verified traveler
This is NOT literally Cassis
Posted 14 Jul 2024 on HotelsThe room was very small and provided very little space for your clothes. The bathroom was not ventilated either. Because you are so far from Cassis city center you are pretty much forced to have breakfast (12 Euro) daily because there was no coffee machine in the room. A queen bed was supposed to be in the room, but it was the 2 twin beds joined and always that crack. There is no pool or other amenities and for the price we felt it was one of the poorest choices of hotels. The only amenity is that you can take the path to the main path to En Vau, or the Calanenque Park best inlet. If you choose to stay in town you will have free parking and parking there is difficult in high season, which is when we were the.
Also the staff except for Benjamin we curt with us. The breakfast (unlike most European breakfasts) did not include eggs, or ham or cheese, but was adequate.
Comment from Hotel Management
4 Aug 2024 by Hotel Les Volets Rouges - CASSIS, Hotel Management
Rien n'allait apparemment... c'est ce qui arrive lorsque nous ne savons malheureusement pas où nous réservons ) !!!Bien à vous,
by A verified traveler
Quaint Hotel Very Nice
Posted 18 Jun 2024 on HotelsVery quaint hotel. We loved the ambiance. Small rooms but comfortable. Super friendly staff. Lots of open space. Large open parking lot so parking is not a problem like it is almost everywhere else in Cassis. We would definitely stay here again.
Comment from Hotel Management
4 Aug 2024 by Hotel Les Volets Rouges, Hotel Management
Merci pour votre note et commentaire ) ! Ce fut un plaisir de vous accueillir chez nous et à Cassis.Au plaisir de vous revoir !
by A verified traveler
Posted 28 May 2024
We were looking for a peaceful holiday break. The hotel, situated in the Parc des Calanques, gave us that. It's situation meant a 10 minute drive into Cassis when we wanted to visit the port and numerous cafes and restaurants. The staff were brilliant, friendly and very helpful. Also, everything was at ground level which meant that it was easy to get about with my mobility issues.
