Ratings based on 191 Verified Reviews
3.6 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Aug 2024 on Hotels
Comment from Hotel Management
29 Aug 2024 by bou, Hotel Management
Bonjour Jian.Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes.A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. En espérant vous revoir prochainement dans notre hôtel.
by A verified traveler
Posted 17 Oct 2023
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Comment from Hotel Management
20 Oct 2023 by bou, Hotel Management
Bonjour Nous sommes ravis que vous ayez apprécié votre séjour au B&B Marseille Estaque.La satisfaction de nos clients est notre priorité et c'est toujours un réel plaisir de lire des remarques encourageantes comme les vôtres. Toute l'équipe espère avoir l'opportunité de vous accueillir prochainement !
by A verified traveler
Posted 12 Sep 2023 on Hotels
Comment from Hotel Management
14 Sep 2023 by bou, Hotel Management
Bonjour BernardNous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir au B&B Marseille Estaque lors d'un prochain séjour
by A verified traveler
Posted 24 Jul 2022 on Hotels
Comment from Hotel Management
2 Aug 2022 by b, Hotel Management
Bonjour.
Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel.
Nous regrettons que nos prestations n'aient pas répondu à vos attentes.
A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité.
En espérant vous revoir prochainement dans notre hôtel.
by A verified traveler
Great Hotel with extra services
Posted 26 Feb 2020 on HotelsThe room was excellent in size and comfort, but what really set it apart for us was the kiosk to order food delivery as we couldn't find anything open around or with Deliveroo. We were so thankful that they had this available for us or else we would have had to skip dinner which isn't easy after a day of sightseeing!
Comment from Hotel Management
4 Feb 2022 by estaque, Hotel Management
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
by A verified traveler from London
“Guaranteed and paid for” booking didn’t suffice
Posted 7 Nov 2018 on HotelsDespite already booking and paying for 3 rooms with an email confirmation to say so, on check-in reception insisted 2 of the rooms had not been paid for and refused check us in until we paid for them again. While we were trying to sort this out with Hotels.com customer service, they said they were closing reception so it was pay again or be left with no room booking for the night.
by A verified traveler
Posted 7 Sep 2018 on Hotels
Was a quick stay. Needed to go to the airport first thing in the morning.
by A verified traveler
Posted 5 Apr 2018 on Hotels
Poor breakfast
Comment from Hotel Management
11 Apr 2018 by azeddine, Hotel Management
merci
by A verified traveler
AVOID THIS HOTEL
Posted 14 Oct 2016 on HotelsDOUBLE CHARGED AND NO REFUND! Writing to the hotel to complain I have heard nothing after 12 days. The door handle fell off from the inside making it a real RISK OF BURNING TO DEATH IN YOUR ROOM in the event of a fire. Brown stains on the towel. Poor noise insulation. Poor WIFI speeds (couldn't stream videos at night). Really basic breakfast
by A verified traveler
Posted 30 Jun 2016 on Hotels
