Ratings based on 496 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
The beds were heavily stained with an unknown reddish-brown substance and stiff as all hell. I stayed for roughly fifteen minutes before discovering both of these, asking for a refund, and leaving. The staff were very understanding and kind, however.
Comment from Hotel Management
3 Nov 2024 by Juan, Hotel Management
Merci pour votre retour honnête. Nous sommes désolés pour l’état de la literie durant votre passage. La propreté est une priorité, et nous prenons votre commentaire très au sérieux pour corriger cela immédiatement. Nous sommes ravis que notre équipe ait su répondre avec bienveillance, et nous espérons avoir l’occasion de vous offrir une meilleure expérience à l'avenir.Cordialement
by A verified traveler
Posted 28 Oct 2024
Absolutely loved it super close to all and walkable
Comment from Hotel Management
3 Nov 2024 by Juan, Hotel Management
Thank you so much for your opinion.See you soon next time here :)
by A verified traveler
Posted 29 Sep 2024
Bare minimum very conservative in every aspect
Comment from Hotel Management
29 Sep 2024 by La réception, Hotel Management
We offer a simple and streamlined experience, focused on efficiency and minimalism in every aspect. We appreciate your feedback and will continue to work on improving our service
by A verified traveler
Posted 9 Sep 2024
Old hotel, our room was smelling like cigarette (despite asking for a non-smoking room). When we arrived, the door and windows were open, maybe they were trying to ventilate the room??, but it was not safety at all! Not to mention that there was a balcony and it was super dirty, full on dead trees and construction materials.
Comment from Hotel Management
10 Sep 2024 by The front desk, Hotel Management
Hello Andrea,Thank you for sharing your feedback.We are sorry to hear that your stay did not meet your expectations, especially regarding the cigarette smell in your room, despite requesting a non-smoking room. Please know that our hotel is entirely non-smoking, and when a guest smokes in a room, we take the room out of service to properly air it out and clean it before offering it again. We apologize that this was not the case here. The open window was likely an oversight by our cleaning staff, and we are sorry for this inconvenience.As for the outdoor area, it is currently under renovation, and we regret that it affected your view. If you had requested, we would have been happy to change your room for a better view and to address the cigarette odor issue.We sincerely apologize for these inconveniences and hope to have the chance to offer you a better experience in the future.Best regards,B&B HOTEL Marseille Centre La Joliette
by A verified traveler
Posted 9 Aug 2024
This property is relatively utilitarian, not a "comfort" hotel. It was fine for the price.
Comment from Hotel Management
2 Sep 2024 by La réception, Hotel Management
Hello Kelly,Thank you for sharing your feedback with us.We understand that our property is quite utilitarian and may not suit those looking for a more "comfort" oriented hotel. We strive to offer good value for money and to meet the essential needs of our guests. We're glad that you found our price to be in line with what we offer.We hope to have the opportunity to welcome you back on your next visit.Best regards,
by A verified traveler
Posted 1 Aug 2024
I saw the average rating of 3.5 which is generous in my mind. The hotel is on the edge of a bad neighborhood and the room was tiny with the two neds pished together to make one which i didnt want, pillows very low quality and not enoigh for comfort and finally, dirty shower curtain with mildew growing on it.
Comment from Hotel Management
5 Aug 2024 by La réception, Hotel Management
Hello Mary,Thank you for taking the time to share your feedback.We are sorry to hear that your stay did not meet your expectations. We apologize for the issues you encountered with the room size. This is not representative of the standards we strive to maintain.Regarding the location, we understand that it might not have been ideal for you. Our goal is to provide a comfortable and welcoming environment, and we regret that we fell short during your stay.If you had brought these concerns to our reception, we would have been happy to assist you with a room change or provide additional pillows to improve your comfort. Our reception team is available 24/7 to help with any issues you may encounter.Your feedback is invaluable to us as we continuously work to improve our services. We hope you might consider giving us another chance in the future.Best regards,
by A verified traveler
Posted 5 Jul 2024
Comment from Hotel Management
29 Jul 2024 by La réception , Hotel Management
Merci beaucoup pour votre commentaire JiYoon.Nous espérons vous revoir lors de votre prochain séjour.
by A verified traveler
did the job
Posted 4 Jul 2024 on Hotelsmixed bag but overall o.k. for what we were looking.
start wasnt great. arrived in the morning and whilst didn't expect to be able to check in thought i would be able to leave our two small sports bags. however first hotel I've stayed in with no luggage room.
thankfully we had a car so were able to leave in the boot which was not ideal but other options were to lug about with until 2pm, we arrived just after 10am, our to do a the hotel suggested and pay down the street for someone who you have no connection with to keep them. no thanks and already spent on the hotel.
Other downside was i was told parking on site at €15 was possible, however there was no space and as a result i ended up having to pay €50 at q park, again not a cost i was expecting. Perhaps there would have been age 2pm at check in time but staff did not advise and one didn't want the day bars around having to go back and move the car.
The hotel was grand, rooms and overall hotel it seemed very clean.
bed was comfortable.
located right beside Joillette metro or 20 min walk to the port so well placed to discover marsaille.
Comment from Hotel Management
29 Jul 2024 by La réception , Hotel Management
Hello Alex,We are aware of your rating following your stay in our hotel. We regret that our services did not meet your expectations.As far as the reception is concerned, we regularly make our teams aware of the quality of service and more particularly the reception. Our main objective is to ensure your comfort and well-being throughout your stay.Rest assured that your comment has already been the subject of a departmental meeting and that procedures must always be adapted to the context and the situation, obviously this time we were not up to scratch.We hope to regain your trust during your next stay.Yours sincerely
by A verified traveler
Bien placé
Posted 4 Jun 2024 on HotelsBien
Comment from Hotel Management
8 Jun 2024 by B&B HOTEL Marseille Centre La Joliette, Hotel Management
Bonjour,Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. Au plaisir de vous accueillir lors d'un prochain séjour
by A verified traveler
Posted 20 May 2024 on Hotels
Comment from Hotel Management
23 May 2024 by La réception , Hotel Management
Merci beaucoup Alix. A bientôt dans notre hôtel.
