Ratings based on 49 Verified Reviews
4.1 Room cleanliness
3.7 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jun 2024
We enjoyed the beach and the sea, but it would be better if the hotel could find a way to remove the seaweed. The beach towels provided by the hotel were disappointing, as they had many large, unsightly stains.
On the positive side, we appreciated the all-inclusive services and the friendly staff at the bars who served drinks. It would be helpful if the hotel could include more options, like ice cream, in the all-inclusive package.
The three daily meals were good, and the restaurant staff were very nice. However, the hotel could improve by offering more variety and ensuring that the bakery items are fresh daily.
A major drawback was the lack of reliable WiFi. Although the hotel claimed it was available in the lobby and other open areas, it rarely worked.
While the hotel responded promptly to my requests for repairs, I noticed that when issues were reported by the housekeeping staff, they were often ignored.
Comment from Hotel Management
28 Jun 2024 by Eid Ibrahim, Hotel Management
Dear Mr. Ahmed,Have a nice dayThank you very much for visiting our hotel and we will do our best to improve the mentioned points.Thank you again and we are waiting for the pleasure to welcome you again at our hotel.Thank youEid IbrahimGeneral manager
by A verified traveler
Posted 19 Jun 2024
Great place to go. I will go again 💯💪🙏
Comment from Hotel Management
28 Jun 2024 by Eid Ibrahim, Hotel Management
Dear Sir,Thank you very much for visiting our hotel.we are waiting for the pleasure to welcome you again at our hotel.Thank youEid IbrahimGeneral manager
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Eid Ibrahim, Hotel Management
Dear Miss GehanHave a nice dayThank you very much for visiting our hotel and we are waiting for the pleasure to welcome you againThank you
by A verified traveler
Posted 23 Oct 2022
by A verified traveler
Amazing place
Posted 9 Aug 2022 on HotelsWe had the most amazing family time. Staff is great , hotel very clean , service is excellent.
we arrived around 12:30 PM , and staff checked us in already. Also the rooms booked were garden view , and they got us pool/sea view.
It goes without saying the beach there is insane.
Overall it was a wonderful time spent , and am glad Carols is still maintaining their quality lever.
Comment from Hotel Management
9 Aug 2022 by eid Ibrahim, Hotel Management
Dear Mr. Khaled,
It was our honor to welcome you at our hotel and we are waiting for the pleasure to welcome you again.
Thank you
Eid Ibrahim
General manager
by A verified traveler
Posted 20 Jul 2022
Great experience
Comment from Hotel Management
20 Jul 2022 by eid Ibrahim, Hotel Management
Dear Mr. Mohamed
Have a nice morning
Thank you for visiting our hotel and we are waiting for the pleasure to welcome you again.
Thank you
Eid Ibrahim
General manager
by A verified traveler
Posted 13 Jul 2022
very old room furniture that is in a very bad condition, fridge not working, closets and beds almost expired. in general whole hotel needs renovation.
level of cleanliness for rooms, restaurants, public toilets very poor.
All inclusive offering extremely poor, no bottle of water could be provided but have to go get from water dispenser, no fresh juices, no ice creams, coffee is provided in Nescafe classic only, food quality very poor.
staff doesn't help. staff appearance and cleanliness very poor. while hotel pricing is high.
hotel should be max 3 starts hotel not 5 at all.
Comment from Hotel Management
14 Jul 2022 by eid Ibrahim, Hotel Management
Dear Mr. Amr
Thank you for visiting our hotel and we feel sorry that you faced all the mentioned negative points , but kindly note that we have 2 kinds fresh juices during breakfast also all kinds of hot drinks available in our bars from 10:00 a.m. till midnight, also you didn't give us the chance for solving the mentioned problems as you didn't refer to the reception or the restaurant manager for any problem.
we do appreciate your comment and we are waiting for the pleasure to welcome you again at our hotel.
thank you
by A verified traveler
Posted 23 Jun 2022
Wonderful beach , spacious rooms ,
Comment from Hotel Management
23 Jun 2022 by eid Ibrahim, Hotel Management
Dear Mr. Hassan
Have a nice day
Thank you very much for visiting our hotel and we are waiting for the pleasure to welcome you again at Carols Beau Rivage Matrouh
Thank you
Eid Ibrahim
General manager
by A verified traveler
Posted 6 May 2022
Quiet and secluded but means of transportation to the city
Are very limited. Dining as a whole was less than what is expected at a classified as a 5 stars hotel.
Friendly staff and very helpful. Beautiful beach, white sand and turquoise water .
Comment from Hotel Management
7 May 2022 by eid Ibrahim, Hotel Management
Dear Mr. Fayek,
Have a nice day
Thank you very much for visiting our hotel and we promise in your next visit all the mentioned points will be improved.
we are waiting for the pleasure to welcome you again at our hotel.
Thank you
Eid Ibrahim
General manager
by A verified traveler
Carols Hotel Marsa Matrouh
Posted 1 Nov 2021 on HotelsThe site is very well kept. Beach clean except the presence of Burka women in the water (what a shame).
Room comfortable and clean. Restaurant more or less organized. Behaviour of some guests was against basic hygiene for Covide-19. Asked for an orange juice and was offered TANG (what a shame for a 5 stars Hotel)
I booked 3 rooms sea view and I was given swimming pool view. with a sarcastic comment :look at your left and you will see the sea. I was never given a sea view in spite of paying for it.
Comment from Hotel Management
8 Nov 2021 by eid Ibrahim, Hotel Management
Dear Mr. Hani,
Have a nice evening
Thank you for visiting our hotel and we are looking for the pleasure to welcome you again and for sure we will do our best to improve the mentioned points.
Thank you
Eid Ibrahim
