Ratings based on 169 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.3 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Worse expirience ever, no internet that was working consistantly, the staff was very rude. I booked a quad with them and they forced me to pay after i cancelled even though it was 30 mins in advance. Wouldnt advise it
by A verified traveler
Posted 4 May 2024
by A verified traveler
AVOID, AVOID. NO GOOD
Posted 27 Mar 2024 on Hotelsby A verified traveler
Posted 15 Mar 2024
by A verified traveler
Posted 15 Oct 2023
by A verified traveler
Posted 20 Apr 2023 on Hotels
by A verified traveler
Posted 9 Apr 2023 on Travelocity
This place is a peaceful oasis. It is beautifully decorated and the staff is very friendly. Wish we could’ve stayed longer!
by A verified traveler
Posted 24 Dec 2022 on Hotels
by A verified traveler
Posted 23 Oct 2022
Ambiance was amazing, they definitely deserved 💯
Comment from Hotel Management
23 Oct 2022 by Directrice Générale , Hotel Management
Thank you very muchMuchas gracias por todo
by A verified traveler
AVOID THIS CATFISH OF A HOTEL AT ALL COSTS!
Posted 21 Sep 2022 on HotelsI am not one to write reviews o hotels good or bad but I had to speak up regarding the treatment we received at this hotel! When we arrive at the hotel, it looked nothing like the pictures. It was very outdated and clean, dirty old stained garden chair covers, and pool bed covers, the room has stunk of human faeces and the toilet and rooms were filled with flies which was disgusting. There was dust everywhere which affected my allergies a lot. When we complained regarding the smell in the rooms, and the flies. The solution was to put candles and incense, which just masked the smell, it was very choking to my nose and made the smell even worse. We did not feel comfortable staying there for the three nights we initially planned. The hotel did nothing to make us stay comfortable or alleviate the situation or move rooms. We went to speak to the staff to get a refund and leave the hotel, but the manager on the phone was a GREEDY THEIF! Even though we had the right to cancellation, and a full refund and hotel.com backed us on this, the manager still didn’t want to give us our money back and after much convincing we only paid for one night I left hotel as they were not budging. They had also wanted to upgrade us to a suites which was convenient as they I thought they did not have any rooms left in the hotel. But even the suite was still not up to standard and horrible, and we just didn’t want to stay there. Even in the reception, the curtain was ripped it was just a shambles.