Ratings based on 204 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
This hotel was average. It’s rated as 5 star on Expedia buts it’s definitely not. It’s a 3 and half star. Similar to a holiday in with slightly better breakfast. The workers at the breakfast were not overly helpful and did not seam happy to be there. The breakfast itself was average. When I checked out in the very early morning ( no other customers around) I was ignored at the front desk while two attendants carried on their own conversation. The hotel itself was safe, easy to walk to other areas . The hallways were old with old carpet and although the room was renovated it wasn’t great. Expedia should be rating this as a 3 -4 star and not as a 5 star.
by A verified traveler
Posted 2 Nov 2024
The 2day stay was very good, friendly,
Comment from Hotel Management
3 Nov 2024 by Med Chafik MAHFOUD FILALI, General Manager, Hotel Management
Dear Sir,Thank you very much for this kind review.We are delighted that you appreciated the impeccable cleanliness of our accommodations, the prime condition of our facilities, and the attentive service provided by our staff. It is wonderful that our room amenities, including our 'Rêve Bleu' brand mattresses and hospitality tray with a kettle, added to the comfort of your stay. Your recognition of the efforts we put into maintaining a high standard of quality in every aspect of Kenzi Rose Garden is truly motivating for us.We look forward to seeing you again soon.Best regards,Med Chafik MAHFOUD FILALI, General Manager
by A verified traveler
Posted 30 Oct 2024
La localisation, la propreté, la literie, les chambres spacieuses, le personnel (tous très sympathiques et serviables, le parc et les piscines, le petit déjeuner
Comment from Hotel Management
2 Nov 2024 by Med Chafik MAHFOUD FILALI, Directeur général, Hotel Management
Chère Madame,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous sommes ravis que votre séjour parmi nous ait été à la hauteur de vos attentes.Nous sommes particulièrement enchantés que vous ayez apprécié la propreté de nos chambres, la qualité de notre literie et l'espace confortable qu'offrent nos hébergements. Il est réjouissant de lire que notre personnel a su se montrer à la hauteur de vos attentes, contribuant ainsi à l'agrément de votre séjour dans notre parc et nos piscines. De même, savoir que le petit déjeuner vous a satisfait nous comble de joie, reflétant ainsi l'engagement de notre restaurant L'Orangeraie à offrir une expérience culinaire mémorable dès le début de la journée.Nous espérons avoir le plaisir de vous recevoir une fois encore pour une expérience toujours de qualité. Cordialement,Med Chafik MAHFOUD FILALI, Directeur général
by A verified traveler
Posted 28 Oct 2024
The room was okay not much nicer than a 3 star hotel. This property is not a 5 star hotel property. The food was good.
Comment from Hotel Management
29 Oct 2024 by Med Chafik MAHFOUD FILALI, General Manager, Hotel Management
Dear Sir, Thank you for sharing your experience with us.We are delighted that you found the food at our hotel to be good. Offering a variety of delicious options in our multiple dining venues is something we take pride in.Nonetheless, we regret to hear that your impressions of our property did not align with the five-star experience we strive to provide. We apologize if the ambiance and features of your room did not meet your expectations. Our recent renovations are designed to offer a sophisticated and comfortable setting for our guests. Moreover, we truly value your feedback as it helps us to continually improve our guest experience.We hope you managed to take advantage of our central location in the Golden Triangle of Marrakech, with easy access to the city's most popular attractions and beautiful gardens within the Hivernage district.We hope we will have the opportunity to see you again in the future. Best regards,Med Chafik MAHFOUD FILALI, General Manager
by A verified traveler
Posted 26 Oct 2024
Nice place
Comment from Hotel Management
29 Oct 2024 by Med Chafik MAHFOUD FILALI, General Manager, Hotel Management
Dear Madam,Thank you for sharing your experience with us.We are delighted to read that you enjoyed your stay with us.We hope you had the chance to experience our lush gardens, a verdant oasis in the heart of the Hivernage district during your stay.It would be a pleasure to welcome you back. Best wishes,Med Chafik MAHFOUD FILALI, General Manager
by A verified traveler from west palm beach
Posted 27 Sep 2024
I really like everything about this hotel I would highly recommend it.
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Dear Madam,Thank you for sharing your experience with us.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.It would be a pleasure to welcome you back. Best wishes,Med Chafik MAHFOUD FILALI, General Manager
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Dear Sir, Thank you for taking the time to share your review.We endeavour to provide an excellent standard for all our guests and regret that you felt this was not the case. We will use your feedback to review this with our team and highlight any areas that may need some attention.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Med Chafik MAHFOUD FILALI, General Manager
by A verified traveler
Posted 29 Jul 2024
Comment from Hotel Management
31 Jul 2024 by Med Chafik MAHFOUD FILALI, General Manager, Hotel Management
Dear Sir,Thank you very much for this kind review.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to a return visit from you in the future.Best wishes,Med Chafik MAHFOUD FILALI, General Manager
by A verified traveler
Posted 27 Jul 2024
Excellent location within walking distance of the Menara Mall and Jamaa al Fna square. Lots of restaurants too.
Hotel staff were very friendly, polite and helpful. Pools are very well maintained with lots of sunbeds around. Buffet breakfast was amazing with very good selection.
Tried the spa facilities, again very pleasant staff and excellent service.
Highly recommened.
Comment from Hotel Management
28 Jul 2024 by Med Chafik MAHFOUD FILALI, General Manager, Hotel Management
Dear Sir,Thank you very much for this kind review.We are thrilled to hear about your positive experience at Kenzi Rose Garden.We are delighted that you appreciated the well-maintained pools with their ample sunbeds, the diverse and sumptuous buffet breakfast, and our serene spa facilities, all of which are part of our endeavor to provide an oasis of relaxation and enjoyment for our guests. Our team is particularly pleased to know that their friendly, polite, and helpful nature contributed to making your stay memorable. The cleanliness of your room, the overall condition of our hotel, and the selection of amenities are aspects we take great pride in, and it is wonderful to know that these met your approval.We look forward to a return visit from you in the future.Best wishes,Med Chafik MAHFOUD FILALI, General Manager
by A verified traveler
Posted 27 Jul 2024 on Hotels
Comment from Hotel Management
28 Jul 2024 by Med Chafik MAHFOUD FILALI, General Manager, Hotel Management
ضيفتنا العزيزة:نشكرك على تقييمك الإيجابي ونرجو أن تكون قد استمتعت بالإقامة لدينا على أكمل وجه ونحن سعداء لأن الخدمة التي نقدمها في Kenzi Rose Garden, Marrakech قد نالت رضاك ونتشوق من الآن لزيارتك القادمة ونعدك بتجربة إقامة متميزة في كل مرة.مع أطيب التحية وجزيل الشكر.Med Chafik MAHFOUD FILALI, General Manager
