Ratings based on 167 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by Med Chafik MAHFOUD FILALI, General Manager, Hotel Management
Dear Paris,Thank you for such a positive review.We're pleased that you had a pleasant stay with us and appreciated our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Med Chafik MAHFOUD FILALI, General Manager
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
20 Jun 2024 by Med Chafik MAHFOUD FILALI, Directeur général, Hotel Management
Chère Madame,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons vous revoir très bientôt pour un séjour tout aussi réussi.Bien à vous,Med Chafik MAHFOUD FILALI, Directeur général
by A verified traveler
Posted 11 Apr 2024
Nice people
Comment from Hotel Management
15 Apr 2024 by Med Chafik MAHFOUD FILALI, General Manager, Hotel Management
Dear Doron,Thank you for your kind feedback.We are delighted to hear that you were satisfied with the condition of our hotel and the level of service provided. Our team at Kenzi Rose Garden takes great pride in maintaining a high standard of comfort and hospitality to ensure our guests have an exceptional stay.It's always encouraging to know that our dedication to a superior guest experience is appreciated.We look forward to welcoming you back on a future occasion. Best wishes,Med Chafik MAHFOUD FILALI, General Manager
by A verified traveler
Posted 3 Apr 2024 on Hotels
Comment from Hotel Management
5 Apr 2024 by Med Chafik MAHFOUD FILALI, General Manager, Hotel Management
Dear Nicholas,Thank you for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We would love to welcome you back in the future. Very best wishes,Med Chafik MAHFOUD FILALI, General Manager
by A verified traveler
Posted 23 Mar 2024
Stayed for four nights in March 2024. Great location, lovely hotel with very attentive staff. Only issue was the air con which didn't appear to cool the room. Had a massage in the hotel spa which was incredibly relaxing although there was a lot of banging due to work being carried out in the pool area but this was only a mild distraction
Comment from Hotel Management
24 Mar 2024 by Med Chafik MAHFOUD FILALI, General Manager, Hotel Management
Dear Michelle,Thank you for taking the time to share your feedback.We're delighted to hear that you appreciated our hotel's location and found our staff to be very attentive. It's wonderful that you enjoyed the massage at our spa, and we aim to provide a relaxing environment for all our guests. We're sorry to hear about the inconvenience with the air conditioning; we strive to ensure all rooms are comfortable and will look into this matter.We hope that we have the pleasure of seeing you again in the near future. Kind regards,Med Chafik MAHFOUD FILALI, General Manager
by A verified traveler
Great stay and great value for money
Posted 22 Mar 2024 on HotelsTwas a really good hotell, with enough walking distance around. Taxis aren't too difficult to hail from there either
Comment from Hotel Management
23 Mar 2024 by Med Chafik MAHFOUD FILALI, General Manager, Hotel Management
Dear Anthony,We thank you for your kind review.We're delighted to hear that you found our hotel to be great value for money and appreciated its convenient location within walking distance to various points of interest. It's also great to know that you found it easy to hail taxis from our vicinity, ensuring smooth transportation for your outings. We look forward to seeing you again on your next visit.Best wishes,Med Chafik MAHFOUD FILALI, General Manager
by A verified traveler
Posted 21 Mar 2024 on Orbitz
The taxis are just unreliable with the price. The property is much older than the pictures. The breakfast was great and that's about it.
Comment from Hotel Management
22 Mar 2024 by Med Chafik MAHFOUD FILALI, General Manager, Hotel Management
Dear Guest,Thank you for this feedback.We're delighted to hear that you enjoyed our breakfast offerings. It is indeed one of the highlights we pride ourselves on, offering a variety of options to start the day right. Regarding your concerns about the reliability of taxi services, we understand this can be frustrating and, while it's an external service, we continuously strive to recommend trustworthy transportation options to our guests. We regret if the property did not meet your expectations based on the photographs. Our hotel underwent a total renovation in 2019, and we're committed to maintaining the standards of a 5* establishment, ensuring our guests enjoy the modernity and luxury we promise. We are always looking for ways to enhance our guest experiences and value all feedback.We hope that you will consider returning to stay with us in the future.Kindest regards,Med Chafik MAHFOUD FILALI, General Manager
by A verified traveler
Posted 13 Mar 2024
The hotel staff were not helpful in anyway, the food was shocking.
Comment from Hotel Management
13 Mar 2024 by Med Chafik MAHFOUD FILALI, General Manager, Hotel Management
Dear Sharon,Thank you for taking the time to share your feedback.We regret to hear that your experience with our staff and the quality of the food did not meet your expectations. Our team is dedicated to providing exceptional service and cuisine, and we are usually known for our attentive and friendly staff, as well as our diverse culinary offerings which include options ranging from international to traditional Moroccan dishes. We are surprised by your comments and take them very seriously. It is our hope that you were able to enjoy some aspects of your stay, such as our modern and spacious rooms or the serene environment of our sumptuous gardens and pools.We hope we can provide you with an improved stay in the future. Kind regards,Med Chafik MAHFOUD FILALI, General Manager
by A verified traveler
Posted 22 Feb 2024
by A verified traveler from London
Posted 17 Feb 2024
They had a good breakfast and the outside pool area had a nice relaxing vibe. Good shower with water pressure. But that’s all sadly.
The bad - the beds were uncomfortable very firm. The AC did not work and only had heating option. The issue is that the rooms keep the heat from the sun. Staff kept saying no AC only “general”. They said it’s cold for Moroccans it they were oblivious to the people who the hotels are for - tourists. The guys who take your bags are rude and horrible people. One of them accused me of not paying the local tax. They also disabled my key a day before. I suspect it was because of the tax which I payed towards the end of my stay. I would not stay here again!
Comment from Hotel Management
18 Feb 2024 by Med Chafik MAHFOUD FILALI, General Manager, Hotel Management
Dear Guest. Thank you for taking the time to share your experience with us.We're delighted to hear you enjoyed our breakfast and found the pool area to your liking, providing a relaxing atmosphere. It's also great to know the shower met your expectations with good water pressure.We're sorry to hear about your experience with the bed comfort and the air conditioning. Our hotel underwent a complete renovation in 2019, including updating our air conditioning systems to ensure a comfortable stay year-round. As for the interactions you had with our staff, we always aim to provide the highest standard of hospitality, and we regret that we did not meet these expectations on this occasion.We appreciate you bringing these matters to our attention, and we will certainly look into the key issue you've described to ensure that our procedures are as guest-friendly as possible.Med Chafik MAHFOUD FILALI, General Manager
