Ratings based on 275 Verified Reviews
3.2 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Mar 2020
The property is 20mins out of Marrakech surrounded by building sites that’ll be finished in about 6years.
The food is shocking no real authenticity and poor quality ... restraint service (paid for) only chance of decent meal
The staff are a mixture half obnoxious furniture pieces the other lovely clear management issues hard to find any information when your there. Had a member of staff proposition my girlfriend.
Alcohol water down and little to no real choice on all inclusive massive list of your paying
by A verified traveler
Posted 2 Jan 2020
Comment from Hotel Management
30 Jan 2020 by Youssef, Hotel Management
Merci pour votre retour.
by A verified traveler
Posted 30 Dec 2019 on Hotels
Comment from Hotel Management
28 Jan 2020 by Youssef, Hotel Management
Bonjour
Nous vous remercions pour votre retour.
by A verified traveler
Posted 8 Sep 2019
place with so much for the eye not to notice. Incredible details, great design ideas for the space inside and outside.
This is my third time here and I will be coming back and back again.
Comment from Hotel Management
9 Sep 2019 by Youssef, Hotel Management
Thank you for your comment we can't wait for your visit again !
by A verified traveler
Posted 6 Sep 2019
No complaints about it ,everythimg is good the hotel os huge
by A verified traveler
Posted 15 Apr 2019 on Hotels
Comment from Hotel Management
16 Apr 2019 by Youssef, Hotel Management
Merci
by A verified traveler from Leeds england
Posted 31 Jan 2019 on Ebookers
Hotel was really nice. Room was freezing cold and couldn’t get the warm air to work. Gave us 2 single beds when we asked for a double. Hotel is in the middle of nowhere with nothing around it can’t even go for a walk because there is no where to go. Couldnt even go out of the hotel to eat because taxis to the centre where everything is costs 3-400 dirhum Too far away from anything and not much entertainment at the hotel. Food was disgusting an Nothing had any taste not much choice either. No WiFi in the hotel rooms only in the reception an restaurant. Asked at reception for an iron but they don’t have one at the hotel so had to wear creased clothes. Wouldn’t stay here again although the animation team were very nice and friendly and the only ones that actually wanted you to enjoy your time at the hotel.
Comment from Hotel Management
19 Mar 2019 by Youssef, Hotel Management
Hello dear Sez;
We thank you for your comment which has been shared with all our team, we inform you that our ambition is the permanent improvement of our services and we invite you to visit us soon to leave you a better impression.
Thank you
by A verified traveler from Forest Hills, New York
Posted 6 Jan 2019
the site is beautiful, but the service is very poor.
No shampoo or soap i. the room, Rooms are not cleaned until late afternoon, furniture is dated. the TV and the heater do not have remote.
On the other side, the hotel is beautiful and deserves better services to truly make it a 4 star one.
by A verified traveler
Fab hotel, great entertainment
Posted 8 Nov 2018 on HotelsAnimation team were fab, as were the bar staff. Would defo recommend the all inclusive option if available as we ended up spending a fortune on food and drinks, would’ve probably been cheaper to go all inclusive.
Already looking into going back!
Recommended
for Everyoneby A verified traveler
Posted 30 Sep 2018
The hotel is nice but out in the sticks, it has a very nice swimming pool area with a lovely spa.
There is a shuttle bus but only until 3pm so if you want to go out in the evening the taxi is costly.
