Ratings based on 106 Verified Reviews
4.5 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Feb 2020
by A verified traveler
Posted 7 Oct 2019
Room was not available upon arrival and hotel was fully booked. Poor management
by A verified traveler
Posted 15 Mar 2019
The hotel was lovely, they upgraded our room
Upon arrival free of charge. The staff were friendly and helpful, the food was great too however the restaurant area was really dark. The indoor pool was my favourite part of the hotel however the hamam service was not that great I would recommend to go out of the hotel maybe to a different spa if you are looking for hamam service. The hotel was not too far from malls or the old city markets, also Marrakech’s most popular club 555 is five minute drive away. Was definitely a pleasant stay would recommend to friends and family.
by A verified traveler
Nice hotel, service needs to be improved
Posted 1 Dec 2018 on HotelsNice hotel, service could have been better for a five star hotel. The rooms are nice and clean, and the hotel is next to a great mall.
Apparently they off a free shuttle service to the airport but when asked about this they said no.
by A verified traveler
Posted 11 May 2018
My wife and I came here for our honeymoon and had the WORST experience. Upon arriving, we were put in the wrong room (standard) when we purchased an executive suite. We paid double for a room for our special week, only to be extremely disappointed. Which is NOT OKAY!! No coffee for coffee maker, and mini bar basically empty.
As for management, knowing we had a flight in about 2 hours, the manager held us back from our taxi on our way to the Airport, purposely. We were pulled out to pay “extra tax fees” which was also included within our booking, which the staff then refused our cards purposely with the ONE card machine they have, begging for the cash instead. We had ran through 5 of our cards that were JUST used to purchase food ten minutes prior, meaning it was a machine problem. Management Also tried charging us for drinks we had bought from outside (bottles and Carona’s) when they don’t even sell them within the hotel or minibar! they tried so hard to charge us for every cup they found in our room. We had no choice but to call home to America to find another form of payment.
Food is terrible and I got extremely sick, staff is SLOW. You won’t get a waiter or your bill/check unless you ask, no one will approach you at all. Also, If you are a young couple, everything closes before midnight as well.
Never will be returning again. I do not recommend if you want the true Moroccan experience or a good hotel experience for the matter. I would not call this a resort.
Recommended
for Everyoneby A verified traveler from London
Fantastic boutique hotel
Posted 24 Apr 2018Super friendly staff, nothing was too much trouble, great food and wine at good prices. Rooms were spacious and very clean. can’t wait for my next visit
by A verified traveler
Terrible experience
Posted 8 Apr 2018 on HotelsThey overbooked and I spent HOURS trying to sort it out. Still not sorted and I was charged for a room I never stayed in. They propert is basically a club for a young owner who does not care about customers. DO NOT STAY HERE! zero stars.
Recommended
for Getaway With Friendsby A verified traveler
Nice small hotel but service should improve
Posted 13 Mar 2018 on HotelsThe hotel is pretty small which makes it perfect to relax by the pools (there are two). Drinks are food at the bars were really good, however the service wasn't great. They take a very long time to take orders, serve, etc. and often we had to chase them as it felt that they had forgotten our orders.
Recommended
for Couplesby A verified traveler
Cool pool and nice rooms outside of Medina
Posted 10 Aug 2017
Pros: The pool area is great, Hotel food is good when ordered off the menu.
Cons: reception. breakfast area, noise.
Location: location slightly remote but very close about 5 minutes in a taxi to the centre square £4 trip. Close to areas to walk/run. Close to a shopping mall.
The hotel outdoor pool is lovely and so are the rooms. Breakfast room could do with some attention and the breakfast was ok.
Close to shopping centre and on a main road running out from the Medina about £4 a taxi into and out of the central square.
Problems we had included - no key to room as computer system down, alot of locals party here and had us up at 5am when they returned from the clubs as its one of few hotels that service alcohol, door to our bedroom broke and there was no shower just a bath in our first room
It is a lovely hotel and we loved marrakech but has a few snagging issues and the partying was a problem as it woke us up a few times.
Recommended
for Everyoneby A verified traveler from london
Friendly and helpful staff and great service
Posted 14 Jan 2017Spa was ok but could have had better trained therapists.
However the pedicure was the best we have ever had.
