Ratings based on 154 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
A lot of unfinished development in and around the area
Comment from Hotel Management
27 Sep 2024 by Public Relations, Hotel Management
Dear Barrington.Thank you for your feedback regarding the unfinished development in and around the area. We want to assure you that the construction is part of ongoing hotel developments, as this is an area designated for hotel growth. We hope to welcome you back soon at Be Live Experience Marrakech Palmeraie !Regards
by A verified traveler
Posted 19 Jul 2024
Comment from Hotel Management
24 Jul 2024 by Public Relations, Hotel Management
Dear Yemisi,Thank you for your note and for choosing to stay at Be Live Experience Palmeraie Marrakech. We hope you had a pleasant stay with us.We look forward to welcoming you back in the future.Best regards,
by A verified traveler
Posted 30 Mar 2024
Pros: Polite staff, especially Abdul and Omar, good entertainment, free shuttle bus service.
Cons: Bathroom smelt of sewage even after they said they had fixed it. Others were experiencing the same. They then admit they didn't know how to fix it!
Dining hours are limited. Food is okay but is the same every day.
Poor wifi other than in the main building.
Comment from Hotel Management
20 Jun 2024 by Public Relations, Hotel Management
Dear Will,Thank you for your detailed feedback. We are pleased to hear that you appreciated the courtesy of our staff, especially Abdul and Omar, as well as our shuttle service and entertainment program.We sincerely apologize for the inconveniences you experienced, particularly regarding the smell in the bathroom. Please be assured that our hotel has a technical team ready to address any issues and meet your needs and requests.Your comments are valuable and will help us improve our services.Thank you again for your feedback. We hope to have the opportunity to welcome you back and make your next experience more enjoyable.Best regards,
by A verified traveler
Posted 13 Mar 2024
Overall experience was amazing! Only problem we had were the mosquitos as my little one was covered in mosquito bites. Other than that everything else was perfect! The staff are so friendly and helpful, food and atmosphere were pretty decent too. The hourly shuttle service to the main centre was also a bonus. I would definitely go back again minus the mosquito problem.
Comment from Hotel Management
20 Jun 2024 by Public Relations, Hotel Management
Dear Shiza,Thank you for your wonderful review! We are delighted to hear that your overall experience was amazing and that you found our staff friendly and helpful. We're also glad you enjoyed the food, atmosphere, and our convenient shuttle service.We sincerely apologize for the mosquito issue and the discomfort it caused your little one. We will take your feedback seriously and look into ways to improve this aspect of our guests' experience.We look forward to welcoming you back in the future,Best regards,Be Live Experience Marrakech Palmeraie
by A verified traveler
Posted 4 Mar 2024
by A verified traveler
Posted 29 Feb 2024
safe and staff really helpful. One issue was that dinning staff were not up to date with nut allergies and especially those that are not common. Really important.
Comment from Hotel Management
20 Jun 2024 by Public Relations, Hotel Management
Dear James,Thank you for your review. We are pleased to hear that you felt safe and found our staff to be very helpful.We sincerely apologize for the issue you encountered regarding the dining staff's knowledge of allergies. Our team receives training on handling and understanding all types of allergies to provide a safer dining experience for all our guests. Furthermore, guests are advised to contact the restaurant managers to declare their allergies in order to assist them with the buffet.Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide an improved experience.Best regards,Be Live Experience Marrakech Palmeraie
by A verified traveler
Posted 15 Feb 2024
Great shuttle to Marrakesh and great food stations all throughout the day not just in main restaurant times
Comment from Hotel Management
28 Feb 2024 by Public Relations, Hotel Management
Dear Kateri.We are delighted to read your delight regarding your experience with us, and thank you for taking the time to share it with us.I am very happy that our hotel and our service made such a good impression on you.We will pass on your nice compliments to all the staff.We hope to have the pleasure of welcoming you back soon at Be Live Experience Marrakech Palmeraie.Best regards.
by A verified traveler
Posted 5 Jan 2024
Really good value for money. Good food and good rooms. Lot of activities to do at the hotel. Animation team is always smiling and chatty.
Food choices were good too.
Check in and check out needs to be improved- understaffed and too much forms to fill. Internet connection to the room was very poor - complained few times but no one attended.
Nice vibe to the hotel. Highly recommend.
Comment from Hotel Management
21 Jun 2024 by Public Relations, Hotel Management
Dear Wijaya,Thank you for sharing your feedback with us. We are pleased to hear that you found our hotel to be good value for money with good food, comfortable rooms, and a variety of activities to enjoy. It's also great to know that you appreciated our friendly animation team and the overall vibe of the hotel.However, we apologize for the inconvenience you experienced during check-in and check-out. Your feedback regarding understaffing and the paperwork required is duly noted, and we will work to improve this aspect of our service. Your recommendation means a lot to us, and we hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,Be Live Experience Marrakech Palmeraie
by A verified traveler
Posted 11 Dec 2023
The staff are the pride of the hotel. Highly professional, welcoming and impeccable customer service. Hasna is an asset to the team. The cuisine is 5*. For an all inclusive setup, the quality of the food and drinks for all meals are impressive, commend the Chefs greatly. Free transfers to town, sister hotel. Housekeeping coming early everyday, well done.
Perhaps teas and coffee in the room/kettle would be an added touch. However, we highly recommend this property and good entertainment for children and adults in the evenings.
Comment from Hotel Management
13 Dec 2023 by Public Relations , Hotel Management
Dear Rumbi.Thank you for choosing Be Live Experience Marrakech Palmeraie and for sharing your exceptional experience with us. We are thrilled to hear that your stay exceeded your expectations.We appreciate your kind words regarding our staff. We will be sure to convey your compliments to them.We look forward to the pleasure of welcoming you back for another incredible visit.Best Regards,
by A verified traveler
Posted 2 Sep 2023
This hotel states its all inclusive but you get no water or anything in your room, you have to beg for towels for your room, everything at the hotel stops at 7pm so there is no nightly entertainment. If your first language is English then it will be hard to read what the food is..the dinning is very limited they have one restaurant that gets booked up so fast you are forced to eat at the buffet, there are flys everywhere in the food area, flys in the food and all over the eating areas. Our room had a terrible sewage smell we called the front desk they sent some one up to fix the issue and the smell came back and was on the second floor. For the price you pay you would think all inclusive means at least having water in your room not having to go to the bar to get bottles. The staff was helpful and friendly but the hotel it self was bad.
Comment from Hotel Management
3 Sep 2023 by Public Relations , Hotel Management
Dear Anthony,We would like to thank you for choosing our hotel and for taking the time to share with us your experience at our Be Live Experience Marrakech Palmeraie.We are delighted to know that you appreciated the customer service as well as the kindness of our staff, however We are saddening to read that our services was not to your full satisfaction.Regarding the entertainment, we invite you to regularly check online reviews to prove to yourself that our entertainment team offers various entertainment activities for children and adults during the day and night as well as a Kids club service.Regarding the a la carte restaurant, we would like to mention as you had been explained during your check in, that it is only included if the booking was up to 4 nights or more, with only one access per week, that should be book at the reception on spot on day before. we would like to inform you that our hotel strictly complies with national and international regulations and standards. HACCP checks are carried out continuously to monitor food safety risks and ensure high standards of quality and safety in general hygiene.We would like to bring your attention to the fact that we receive an international and worldwide customer base, therefore our menus are presented in both languages, English and French to meet our guests needs.We hope to have the pleasure of welcoming you again in the future so that we can provide you with a perfect vacation experience.Sincerely
