Ratings based on 356 Verified Reviews
4.0 Room cleanliness
3.7 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Aug 2022
Very pleasant and comfortable. Friendly and professional staff.
by A verified traveler
Posted 11 Jun 2022
I have pictures to illustrate the very bad condition of this property. Upon check out i was told that the prpery will be closed for renovation as of that day. I proceeded to ask for a refund to all or some of money i paid them. They were too unhelpful.
Comment from Hotel Management
13 Jun 2022 by F.S ATLAS MEDINA & SPA, Hotel Management
Bonjour Mme Eddie ,
Merci d’avoir pris le temps de laisser un avis concernant votre expérience au sein de notre hôtel.
Je suis navré d'apprendre que vous avez vécu une expérience aussi frustrante. Votre satisfaction est importante pour nous.
Dans l'attente de vous recevoir a nouveau dans des meilleurs conditions afin de vous assurer un séjour agréable
Cordialement
by A verified traveler
Posted 25 May 2022 on Orbitz
If you have US standards of a sparkling new property, with everything perfectly pristine, you'll be disappointed. This 20 year old property is a bit worn, but still very clean! There were annoyances, like being checked into a dirty room, the room service card not in the room (and with a limited menu), needing to pay for room service with cash, the gift shop not being open to buy water....but staff were professional and handled business. Don't go expecting a US experience where staff jump to attention and anticipate your needs! Staff were friendly and warm, and did their job. Breakfast buffet was solid, with much variety, promptly refilled, and a good mix of traditional fare with things like omlets. Staff spoke English and were helpful. Downsides: in a tourist hotel zone around 30 minute walk from the downtown markets. Convenient to the train station. Massive Carrefour supermarket 20 min walk, corner store maybe 10 minute walk away. Reasonable value for money, given the ridiculous prices for hotel rooms in the market area. Likely would stay again.
by A verified traveler
Posted 13 May 2022
253 rooms and 13 parking spots. Do the math. They have an onsite parking lot that they refuse to open. Reception is slow and unfriendly. Car staff is mostly rude, except for 1 staff member who was actually helpful. Restaurant staff also unfriendly. Property is in need of updates and is heavily showing eear and tear. Room contained many items from precious guests.
by A verified traveler
In stoppable decline
Posted 12 May 2022 on HotelsI have been to this hotel several times over the years since it opened, I have noticed a continuous decline, this was probably my last time
by A verified traveler
Posted 10 May 2022 on Hotels
by A verified traveler from Scarborough
Posted 9 May 2022
The aircon wasn’t that good and food is expensive but area is quite nice
Comment from Hotel Management
13 Jun 2022 by F.S ATLAS MEDINA & SPA, Hotel Management
Bonjour Mme Maria Angelica ,
nous prenons connaissance de l’avis que vous avez déposé dans votre espace client expédia suite a votre dernier séjour de notre hôtel.
Nous mettrons tout en œuvre pour éviter que les situations d’insatisfaction que vous décrivez ne se reproduisent plus.
Bien a vous
by A verified traveler from ARLINGTON
Posted 22 Oct 2021
Pretty hotel. Comfortable beds and spacious rooms. Accomdating staff. Great experince.
Comment from Hotel Management
5 Dec 2021 by ATLAS MEDINA & SPA, Hotel Management
Dear Guest, We would like to thank you for taking some of your precious time to write this review following your recent stay at Atlas Medina. We are delighted to read that our overall services exceeded your expectations. We hope to have the chance to welcome you again for another even better time than the previous one. Sincerely, Atlas Medina & Spa
by A verified traveler
Posted 21 Sep 2021 on Hotels
by A verified traveler from Casablanca
Posted 4 Mar 2020
Everything was so good stuff is nice only walcome drink was missed in the room on my arrival but OK good luck
Comment from Hotel Management
4 Mar 2020 by DIRECTION, Hotel Management
We would first like to thank you for your testimony after your last stay at the Atlas Medina & Spa Marrakech. We are delighted to see how our hotel has met your expectations and assures you that it was a great pleasure to see you happy. We hope to have the pleasure of welcoming you again to make you enjoy a stay as "exceptional" as the previous one!
Cordially
