Ratings based on 70 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.3 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Laval
Posted 24 Feb 2024
Very friendly
by A verified traveler from oviedo
Posted 19 Nov 2023
Roomy villas and quiet surroundings! The staff we dealt with was friendly.
by A verified traveler
Posted 9 Jan 2023 on Hotels
Comment from Hotel Management
27 Jan 2023 by Ibtissam Kribi, Hotel Management
cher Mr Yazid,Nous vous remercions pour votre commentaire et nous espérant vous accueillir à nouveau très prochainement .
by A verified traveler from Sugar Land
Posted 6 Nov 2022
Expedia advertises misleading info regarding this property: property rules and restrictions; there’s no social distance, floors and walls dirty, villa has sewage smell, tv doesn’t work, coach has dirty stains, kitchen has roaches, living room has AC control unit but no AC, units are not vacant 24 hrs. In between occupancy, sales mgr. Ibtisam and her deputy Bergach lack customer service and hospitality ethics, duty mgr. refused to let us check out even so paid his unapproved dues to let us leave without sending maid to count towels which is not listed on Expedia property rules and restrictions —- very very bad property to stay in
Comment from Hotel Management
7 Nov 2022 by Ibtissam Kribi, Hotel Management
Dear Mr. AhmedThank you so much for taking the time to share with us your feedback regarding your last stay at Al Maaden Villa hotel & Spa.We would like to sincerely apologize for not having met your expectations.Please be assured the we take note on your all remarks and recommendations.Nevertheless, This incident is not representative of Al Maaden villahotel & Spa standards level.We are sorry for not being able to accept the very low rate that you requested for your extended stay, Kindly note that your comments will be shared with our entire Team in order to improve the quality of our guests experiences.Looking forward to welcoming you back again .Best Regards,
by A verified traveler
Posted 25 Oct 2021 on Hotels
It was wonderful
Comment from Hotel Management
25 Oct 2021 by Ibtissam Kribi, Hotel Management
Thanks for staying with us. We appreciate your feedback!"
by A verified traveler
Posted 30 Sep 2021
Overall great hotel for the money
Comment from Hotel Management
1 Oct 2021 by Ibtissam KRIBI, Hotel Management
Thanks for staying with us. We appreciate your feedback!
we will have the pleasure to welcome you again
by A verified traveler
nice!
Posted 23 Dec 2019 on Hotelsvilla was very nice, staff go out of their way to provide excellent service
Comment from Hotel Management
25 Dec 2019 by Ibtissam Kribi, Hotel Management
Dear Guest,
we thank you for your comment, the satisfaction of our customers is our first objective,
we hope to receive you very soon for another stay
by A verified traveler
very good!!
Posted 5 Dec 2019 on HotelsHotel al maaden
We first went to al maaden to take a look at this hotel before booking it.
It was looking to good to be true on the pictures and specially for the price it was available for for the days we wanted to book
We did not want to make the same mistake as we did with el andalous lounge and spa hotel
But OMG!!!
Astonishing beautiful hotel And place !!
A beautiful villa With a private pool. What more could i ask For???
I stayed 4 nights and we really loved it !!
The only things that wee less to us was that due to the season ,we could not use the pool like we wanted to !!
It was a bit to cold and the pool does not have a heating system for the water
As well at night the villa gets really cold inside as well
We asked for the fire place to be light up but it did not last even an hour.
As well i think that the villa they gave us ,was not one that they rent regularly with visitors
It had some mantainance defects.
And the main bathroom wie had some loose tiles on the front
And specially at night i could not take a warm bath because of the hot water not functioning
No hot water coming out of the tube.
As well on the second day we came back to the villa and their was a weird smell in the upper master bedroom and corridor
Like they use insecticide or a cleaning stuff with a strong smell or chemical
That completely annoying Because i an allergic to strong smells like these. I can not tolerate them.
As well the spa at al maaden was a bit deceptive to m
by A verified traveler
Posted 16 Nov 2019
Beautiful villa and amazing touches in every aspect possible on the entire resort. Only downfall is there is absolutely nothing to do in the villa, pools are not heated and restaurant was poor. Staff are all amazjng and friendly but lack English speaking skills. Would stay here again during spring and summer but never again during the winter months. 8 out of 10 for me.
by A verified traveler from Bath
Posted 4 Nov 2019
Really liked this villa complex, plenty of space in our 2 bed Villa. Air con throughout and lovely super large comfy beds and pillows . Breakfast had plenty of choice and we were offered our eggs cooked fresh in different ways. Only ate once in the evening restaurant, no alcohol , but had room service which was excellent. Best advice , try and stop at a carrefore in Marrikech before arriving to get supplies as no shops near by. Tarik on reception was excellent ,full of good tips and travel advice . Nothing was too much trouble. He organised an excursion to the Atlas Mountains and this was excellent. Pool was too cold for us at end of Oct. Taxis from the hotel to the Madina were between 100 and 250 Diram depending on the wind direction it seemed!
