Ratings based on 644 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Our experience of the staff was inconsistent, check-in was fairly lack lustre and no explanation of facilities, dining options or card service was given. Couldn't find bar staff. However the concierge was really helpful. Communal rooms were lovely but the bedrooms were old and tired. ( We had to switch rooms) Even in the upgraded room the shower was broken, TV old and kept switching off, chipped paintwork and a hole in the back of the bathroom door. disappointing for a 4 star. Location is excellent, but they don't have to work on that!
by A verified traveler
Posted 24 Dec 2024
Needs a full refurbishment, rooms very tired and scruffy
by A verified traveler from Philadelphia
Posted 24 Nov 2024
Beautiful hotel, legendary and unmatched for location. Rooms are well kept and clean.
Reception and concierge exceptional - bar area hit or miss on service. Drinks are fine.
by A verified traveler from grange over sands
Posted 15 Nov 2024
Such a great location totally spoilt by a very tired and overpriced hotel. Go to the Travelodge the rooms are far better!
Comment from Hotel Management
16 Nov 2024 by Raj | Operations Manager, Hotel Management
Dear Mr John,Thank you for sharing your feedback. We're sorry to hear that your stay didn't meet your expectations. It's worth noting that you were given one of our premium four-poster rooms, which features beautiful views and abundant natural light. We understand the importance of value and comfort, and we're actively working on any feedbacks and improvements throughout the hotel. We hope you'll consider giving us another chance in the future, we appreciate your suggestionsRegards,Raj Operations Manager
by A verified traveler
Posted 4 Oct 2024
Love the views. The staff were friendly and helpful.
Comment from Hotel Management
16 Nov 2024 by Raj | Operations Manager, Hotel Management
Dear Mr Matthew,Thank you so much for your lovely feedback. We’re pleased to hear that you enjoyed your stay and the stunning views and had a positive experience with our team. Our staff takes great pride in making sure our guests feel welcome and well taken care of. We look forward to hosting you again soon.Regards,Raj Operations Manager
by A verified traveler
Posted 2 Oct 2024
The general facilities were cramped and gloomy, with the layout again cramped and complicated having grown like topsy with too many stairs.
The situation was redeemed by room 91 which was clean, comfortable, airy and with an hypnotic view over the weir.
The staffing at reception/ concierge was excellent and most helpful. The staff in the dining room (dinner) were pushy and more interested in being given favourable reviews than in giving a good service. We only dined once as a consequence. Sorry!
Had the overall feeling of an airport hotel.
Comment from Hotel Management
16 Nov 2024 by Raj | Operations Manager, Hotel Management
Dear Mr BryanThank you for sharing your feedback. While we’re pleased to hear that you enjoyed the comfort and views from your room, as well as the helpful service from our reception and concierge team.We are truly sorry that other aspects of your stay did not meet your expectations. We appreciate your comments about the layout and dining experience, as they help us identify areas for improvement. Your experience is important to us, and we’ll work hard to address these concerns to ensure a more enjoyable stay for all our guests. Regards,Raj Operations Manager
by A verified traveler
Posted 27 Sep 2024 on Hotels
Comment from Hotel Management
17 Nov 2024 by Raj | Operations Manager, Hotel Management
Dear Mr Barton,Thank you for rating us. we hope you enjoyed your stay with us.Regards,Raj Operations Manager
by A verified traveler
Gem of a hotel
Posted 25 Sep 2024 on HotelsAmazing calm and relaxing room. All the extra touches with friendly staff.
Comment from Hotel Management
16 Nov 2024 by Raj | Operations Manager, Hotel Management
Dear Deborah,Thank you so much for your wonderful feedback. We're delighted to hear that you enjoyed the calm and relaxing atmosphere of your room. It’s great to know our friendly staff helped make your stay even more special. We look forward to welcoming you back for another relaxing visit soon.Regards, Raj Operations Manager
by A verified traveler
Posted 23 Sep 2024 on Hotels
Comment from Hotel Management
17 Nov 2024 by Raj | Operations Manager, Hotel Management
Dear Patricia,Thank you for rating us, we hope you enjoyed your stay with us.Regards,Raj Operations Manager
by A verified traveler
Underwhelming
Posted 22 Sep 2024 on HotelsLocation was good, everything else was average at best and below-par in terms of cleanliness. Hotel is tired and dated and being asked to pay extra at breakfast if you want something different like avocado, eggs benedict or even a different coffee is just strange. Drinks are very expensive as well - £16 for a glass of wine with a 12.5% service charge on top is excessive.
Comment from Hotel Management
16 Nov 2024 by Raj | Operations Manager, Hotel Management
Dear Mr Daniel,Thank you for taking time to share your feedback. While we’re glad to hear that you enjoyed our location, we’re sorry that other aspects of your stay fell short of your expectations. We appreciate your observations regarding cleanliness, the additional charges at breakfast, and the pricing of drinks. Your comments are valuable, and we will review them with our team to identify areas for improvement.Regards,Raj Operations Manager
