Ratings based on 973 Verified Reviews
3.1 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 25 Nov 2024
I called 4 times after booking, starting over a month in advance. Every time I called, I advised I’d be a late check in. I was assured by each person that would not be a problem at all. Then on the day of my stay, my flight was delayed and the line for budget rental was nearly 3 hours long. Exhausted and frustrated, I finally arrived at the hotel ready to sleep only to be told that I could not be checked in because the system wouldn’t allow it. Not one person advised me there was a hard cut off for checking in, though I called 4 times letting them know my plane was landing after midnight. So I left after requesting a refund and drove an additional hour, thankfully finding a Holiday Inn that checked us in so we could sleep a little that morning at a discounted rate. This was a horrible experience and nobody I’ve told this story to could believe that a hotel would turn away guests for a room that was already paid for.
Comment from Hotel Management
25 Nov 2024 by Hotel Management, Hotel Management
Dear Jannie,We sincerely apologize for the difficulties you encountered upon your arrival. It's concerning that despite your efforts to communicate the late check-in policy, it was not accurately conveyed. We understand how exhausting it must have been to deal with a delayed flight and a long wait for your car rental, only to find yourself unable to check in afterward. This is not the experience we want our guests to have. Your feedback is invaluable, and we are committed to addressing this matter with our team to ensure this does not happen again. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 23 Nov 2024
Was not luxury but very nice for a room with a kitchen. Is stay again
Comment from Hotel Management
24 Nov 2024 by Hotel Management, Hotel Management
Dear Dan,Thank you for the generous review of Extended Stay America. We're delighted you enjoyed the convenience of having a kitchen in your room, which we know can make a stay feel more accommodating and home-like. While we may not offer a luxury setting, we strive to provide a comfortable and functional environment for our guests. Knowing you'd choose to stay with us again is truly rewarding. We hope to see you again soon.Sincerely,Hotel Management
by A verified traveler
Posted 21 Nov 2024
No one it’s at the desk half the time, staff rude
Comment from Hotel Management
22 Nov 2024 by Hotel Management , Hotel Management
Dear Meaghan,We’re sorry to learn about your concerns regarding staff availability and interactions. Ensuring attentive and respectful service is essential to us, and we regret that your experience didn’t reflect this commitment. Your feedback is invaluable as we work to address these issues and improve our service standards. Thank you for bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 17 Nov 2024
Crumbs in the chair cushions. No dishes etc was dissapointing. Tent card said we could call the desk to make srrangememts but that was strange to me. Breakfast at 6-9:30 was a granola bar and coffee urns. My experience is tgats whats in the libby always. Not a timed breakfast and then taken up. No coffee pot in the room. Dirty behind bedside table with what looked like a crap pipe behind it
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Dear Cathy,Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered during your stay. Cleanliness and guest satisfaction are of utmost importance to us, and we regret that your room did not meet expectations. We also appreciate your feedback on the breakfast and amenities, which will be shared with the team for review and improvement. Please know that we are committed to maintaining a high standard of service and will address these concerns promptly. We hope you will consider giving us another opportunity to provide a more enjoyable stay.Sincerely,Hotel Management
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 16 Nov 2024
Help.TV doesn’t work. Reported it to house keeping. They tried to fix it. Couldn’t do it. I reported it to front desk. Going out now and we’ll be back in 4 hours. Now still not fixed. Went to front desk again. Answer-no fix it person on weekends. Can’t move you as no rooms available. Can’t give you a discount or refund. No.
Comment from Hotel Management
16 Nov 2024 by Hotel Management , Hotel Management
Dear Gerald,We’re sorry for the inconvenience caused by the TV not functioning. We understand that it could be frustrating when issues like this arise, and timely resolution isn’t provided. We regret the lack of weekend maintenance and the impact this had on your experience. Your feedback is invaluable, and we’ll work on improving our response options for such situations to better accommodate our guests in the future. Thank you for the feedback. Sincerely,Hotel Management
by A verified traveler
Posted 15 Nov 2024
Everything I needed. Staff is super nice.
