Ratings based on 976 Verified Reviews
3.1 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 23 Nov 2024
Was not luxury but very nice for a room with a kitchen. Is stay again
Comment from Hotel Management
24 Nov 2024 by Hotel Management, Hotel Management
Dear Dan,Thank you for the generous review of Extended Stay America. We're delighted you enjoyed the convenience of having a kitchen in your room, which we know can make a stay feel more accommodating and home-like. While we may not offer a luxury setting, we strive to provide a comfortable and functional environment for our guests. Knowing you'd choose to stay with us again is truly rewarding. We hope to see you again soon.Sincerely,Hotel Management
by A verified traveler
Posted 21 Nov 2024
No one it’s at the desk half the time, staff rude
Comment from Hotel Management
22 Nov 2024 by Hotel Management , Hotel Management
Dear Meaghan,We’re sorry to learn about your concerns regarding staff availability and interactions. Ensuring attentive and respectful service is essential to us, and we regret that your experience didn’t reflect this commitment. Your feedback is invaluable as we work to address these issues and improve our service standards. Thank you for bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 17 Nov 2024
Crumbs in the chair cushions. No dishes etc was dissapointing. Tent card said we could call the desk to make srrangememts but that was strange to me. Breakfast at 6-9:30 was a granola bar and coffee urns. My experience is tgats whats in the libby always. Not a timed breakfast and then taken up. No coffee pot in the room. Dirty behind bedside table with what looked like a crap pipe behind it
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Dear Cathy,Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered during your stay. Cleanliness and guest satisfaction are of utmost importance to us, and we regret that your room did not meet expectations. We also appreciate your feedback on the breakfast and amenities, which will be shared with the team for review and improvement. Please know that we are committed to maintaining a high standard of service and will address these concerns promptly. We hope you will consider giving us another opportunity to provide a more enjoyable stay.Sincerely,Hotel Management
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 16 Nov 2024
Help.TV doesn’t work. Reported it to house keeping. They tried to fix it. Couldn’t do it. I reported it to front desk. Going out now and we’ll be back in 4 hours. Now still not fixed. Went to front desk again. Answer-no fix it person on weekends. Can’t move you as no rooms available. Can’t give you a discount or refund. No.
Comment from Hotel Management
16 Nov 2024 by Hotel Management , Hotel Management
Dear Gerald,We’re sorry for the inconvenience caused by the TV not functioning. We understand that it could be frustrating when issues like this arise, and timely resolution isn’t provided. We regret the lack of weekend maintenance and the impact this had on your experience. Your feedback is invaluable, and we’ll work on improving our response options for such situations to better accommodate our guests in the future. Thank you for the feedback. Sincerely,Hotel Management
by A verified traveler
Posted 15 Nov 2024
Everything I needed. Staff is super nice.
by A verified traveler
Posted 14 Nov 2024
by A verified traveler from North Charleston
Posted 13 Nov 2024
The bathroom had broken fixtures, the kitchen had all the cabinets dirty, there was a huge amount of oil in the room, the floor was dirty too, the bed linen was very dirty and stained with dirt, the bath towels were also dirty. I have nothing good to say about this hotel, it was a terrible stay, the bed felt like there were animals biting us while we were sleeping.
Comment from Hotel Management
14 Nov 2024 by Sincerely, Hotel Management, Hotel Management
Dear Patricia,First, we sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet your expectations.We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence. We understand your frustration and concerns and welcome the opportunity to prove ourselves again as your trusted hotel while in the city area.Sincerely,Hotel Management
