Ratings based on 930 Verified Reviews
3.1 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from BURLINGTON
Posted 27 Sep 2024
Location is always important for me.
Comment from Hotel Management
27 Sep 2024 by Hotel Management, Hotel Management
Dear Ben, Thank you for staying at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay, and our location was perfect for your visit.We appreciate you being our guest and look forward to welcoming you back!Sincerely,Hotel Management
by A verified traveler
Posted 26 Sep 2024
Not a hotel chain we would stay at again. We had several rooms booked. All were dirty. Carpets not clean, or were wet. Maids said they were not allowed to use vacuum cleaners for rooms. Floors were sticky when not carpeted. A mop was a broom with a hand towel around it. Really! Bath tubs were slippery, and no bars. No amenities in kitchen. Calling for help was no use, go down pick up what you need, if they have it. Breakfast is coffee in alcove next to check-in desk. No (actual or in effect) is the most common answer for any question at front desk. We saw several guests leave because they had cockroaches in the room. We unfortunately had to stay there because we pre paid and refunds were not available. But never again with this brand of hotel. Where are the inspectors for these properties?!?
Comment from Hotel Management
27 Sep 2024 by Hotel Management, Hotel Management
Dear Daniel, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize for not having had this experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so we can continue to improve our services. Thank you again; please consider revisiting to see the hospitality and accommodation we are known to provide.Sincerely,Hotel Management
by A verified traveler
Posted 23 Sep 2024
The property was clean and the staff was pleasant. Other than occasional slamming doors it was very quiet. There were multiple dining options within walking distance which I appreciated. The downside was that when we tried to use the microwave it caught fire-which on further inspection it obviously had happened before. If it had been reported the situation was not dealt with. On the subject of fires, the stairway access doors were propped open but lacked automatic magnetic releases in the event of a fire. We closed them, someone propped them open again. At the very least there should be signage to keep the door closed.
by A verified traveler
Posted 22 Sep 2024
This hotel was okay for a night- booked for a concert and was the closest to the venue we could find. There weren’t a ton of Uber options but eventually we got a driver. The biggest cons of the hotel were that it’s clearly a bit old and could use some updates and appears to be having some staffing issues. We arrived after 3pm and walked in to another couple waiting, they’d been there about 10 minutes and there was no staff. We waiting for about 10 minutes and ended up leaving to go get food first. There was a note saying on lunch and back by 3:00 but they didn’t return. Overall, just a marginal experience.
Comment from Hotel Management
23 Sep 2024 by Hotel Management , Hotel Management
Dear Lindsey, Thank you for your feedback. We’re glad you chose our hotel for your concert stay but sincerely apologize for the staffing issues and wait time you experienced during check-in. Your comments about the need for updates are also noted, and we are actively working on improvements. We appreciate your understanding and patience. Your experience is important to us, and we hope to welcome you back for a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 22 Sep 2024
Room was not very up to date. Shower pressure was terrible. No usb plugs at all. Forgot my usb plug. So nothing. Choice of coffee for breakfast and 3 blueberry nutri grain bars. Not impressed. First time at an extended stay America. Probably won’t stay at one of these again.
Comment from Hotel Management
23 Sep 2024 by Hotel Management , Hotel Management
Dear Joanne, Thank you for your feedback. We apologize for the issues you faced during your stay, including the outdated room, poor shower pressure, and limited breakfast options. Your experience is not reflective of our standards, and we appreciate you bringing these concerns to our attention. We are actively working to enhance our amenities and services. We're sorry to hear that your first experience was disappointing, and we hope to welcome you back for a much better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 21 Sep 2024
by A verified traveler
Posted 21 Sep 2024
by A verified traveler
Posted 21 Sep 2024
Good
Comment from Hotel Management
21 Sep 2024 by Hotel Management, Hotel Management
Dear Zaheer, Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay. Our team works hard to ensure guest satisfaction, and your kind words mean a lot to us. We look forward to welcoming you back to Extended Stay America soon for another enjoyable stay!Sincerely,Hotel Management
by A verified traveler
Posted 20 Sep 2024
When we saw there was no bathroom door we had a pretty good idea this place was not going to be great. A short time later when we tried to flush the toilet and nothing happened we were done. Went to the front desk to request another room and were told they had no rooms available. They said they would try to get us into a different room in the morning if someone checks out. We asked where were we supposed to go to the bathroom in the meantime, they said the public restrooms were on the first floor by the desk. I am elderly male, I get up often during the night to use the restroom, didn’t think wandering the halls and riding on the elevator a couple times during the night was a good idea. We decided to find lodgings elsewhere, when we packed up and went down to the desk to tell them we were leaving and wanted a full refund. The desk attendant said sure and hit some keys on his laptop I asked for a receipt showing the credit to my credit card and he gave me a receipt showing zero balance due but no credit info. Of course there was no balance due I already paid for the room with my credit card. I saw his name tag said his name was Brice, I asked him to write on my receipt he credited the full amount for the room and sign it. He refused, I asked for his last name and he said that was a privacy issue and would not give it to me. All the while a drunk guy was wandering around the lobby muttering something, once he chuckled and said,”his name ain’t Brice “. We left, very dissatisfied
Comment from Hotel Management
21 Sep 2024 by Hotel Management , Hotel Management
Dear Alan, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
by A verified traveler
Posted 16 Sep 2024
