Ratings based on 400 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Breakfast bar, ran out of coffee, eggs no one to be found. Kids made mess for 30 minutes
Comment from Hotel Management
12 Nov 2024 by Karen Jones, Hotel Management
Thank you for your review. I apologize that we ran out of items in the breakfast bar while other guest's children made a mess. I hope that you will give us another chance the next time you are in the area.
by A verified traveler from Mishawaka
Posted 20 Oct 2024
Clean, good location , friendly staff
Comment from Hotel Management
21 Oct 2024 by Karen Jones, Hotel Management
Thank you for your review. We are pleased to hear that you enjoyed your stay with us! We hope to see you again soon!
by A verified traveler from Colorado Springs
Posted 19 Oct 2024
The pictures are not. What actually is the facility is about this is definition of a truck stop dive hotel and Expedia should be ashamed to put this
Comment from Hotel Management
21 Oct 2024 by Karen Jones, Hotel Management
Thank you for your candid feedback. I apologize that you did not find our hotel up to your standards. Our pictures are recent and of our hotel. I am not sure if you have our hotel mistaken with another hotel that you recently stayed at. Did you speak to anyone regarding your concerns? I would be happy to speak with you about this further.
by A verified traveler
Posted 14 Oct 2024
This hotel has a disgusting couch, I would refer to as the retired casting couch repurposed, in the rooms. The people staying here seemed very sketchy. They say they have premium wifi, that was completely faluse. They offered a crib on the website, this crib was a pack and play, and it was disgusting(because of this my 9month old had to sleep with my wife and I, even though it is unsafe). Let's not get started on the breakfast that was barely edible. I would highly recommend not staying here. Staff was great, but not the brightest bunch of crayons in the box.
Comment from Hotel Management
15 Oct 2024 by Karen Jones, Hotel Management
Thank you for your candid review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with condition of several amenities in the hotel. I apologize that you found the pack & play and the sofa in your room dirty. Our housekeeping team is normally very good. I understand how frustrating not having the Wi-Fi working properly can be. I apologize that you had problems with it during your stay. I am so sorry that there was an odor of smoke in the hotel. We are a nonsmoking hotel and ask guests that break the rules to leave immediately. I apologize that we failed to find the person doing this. I am not sure what company was in the parking lot making your wife uncomfortable but I understand how that situation could be frustrating as well. I appreciate you bringing these matters to my attention so I can get them addressed with our team. This comment will be uses for our retraining purposes. I hope that you will give us another chance the next time you are in the area.
by A verified traveler
Posted 11 Oct 2024
Clean and room was nice
Comment from Hotel Management
14 Oct 2024 by Karen Jones, Hotel Management
Thank you for the perfect rating! We hope to see you again soon!
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Karen Jones, Hotel Management
Thank you for the perfect rating! We hope to see you again soon!
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
29 Sep 2024 by Karen Jones, Hotel Management
Thank you for the perfect rating! We hope to see you again soon!
by A verified traveler
Posted 17 Sep 2024
It was great and friendly
Comment from Hotel Management
18 Sep 2024 by Karen Jones, Hotel Management
Thank you for your review. We are thrilled to hear that you enjoyed your stay and look forward to seeing you again soon!
by A verified traveler
Posted 18 Aug 2024
Decent option, especially for the price. Mostly clean, comfortable, and safe. Good breakfast. No complaints.
Comment from Hotel Management
19 Aug 2024 by George M. , Hotel Management
Hello Laura, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!
by A verified traveler
Posted 7 Aug 2024
Friendly staff, esp. Tammy.
Comment from Hotel Management
8 Aug 2024 by Karen Jones, Hotel Management
Thank you for your review. We agree, Tammie is the best! We hope to see you soon!
