Ratings based on 727 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
3.3 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Hotel Manager , Hotel Management
Dear Rebekah,We are sorry to hear that your stay at our hotel did not meet your expectations, as reflected in the 1-star rating. We would appreciate it if you could specify the particular aspects of your stay that were unsatisfactory, allowing us to address these issues directly. Your feedback is valuable to us, and we invite you to reach out at your convenience to share your concerns. We consider guest feedback crucial for our improvement. We hope to have the opportunity to welcome you again. Sincerely, Hotel Manager
by A verified traveler
Posted 5 Nov 2024
The pool was closed down there was a bag wrapped around the smoke detector in the room the jetted tub did not work properly and the faucet to it was leaking the walls were scraped up need painted over and the furniture in the room the one chair had all kinds stains on the furniture the pillows that they give you was just tiny and thin we had asked for more pills to even make it work and I give one towel per person
Comment from Hotel Management
6 Nov 2024 by Hotel Manager, Hotel Management
Dear Kevin,Thank you for sharing your feedback. We have noted your concerns about the pool, room maintenance, and amenities. We strive to provide a comfortable experience, and we’ll work to address these areas to improve future stays. We hope to have the chance to offer you a better experience next time.Sincerely, Hotel Manager
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Hotel Manager , Hotel Management
Dear Rebekah,We are sorry to hear that your stay at our hotel did not meet your expectations, as reflected in the 1-star rating. We would appreciate it if you could specify the particular aspects of your stay that were unsatisfactory, allowing us to address these issues directly. Your feedback is valuable to us, and we invite you to reach out at your convenience to share your concerns. We consider guest feedback crucial for our improvement. We hope to have the opportunity to welcome you again. Sincerely, Hotel Manager
by A verified traveler
Posted 18 Oct 2024
Hole in floor covered by a towel. Door wasn’t secured manager rude. Pictures are nothing like website
Comment from Hotel Management
19 Oct 2024 by Hotel Manager , Hotel Management
Dear Nikki,Thank you for your feedback. We're sorry to hear that the room did not meet your expectations. Your comments regarding the floor and security are concerning, and we’ll make sure to address these issues with our team. We strive for accuracy in our online representation, and we will review the images on our website to ensure they reflect our current accommodations. We appreciate your input and will work to improve for future stays.Sincerely, Hotel Manager
by A verified traveler
Posted 12 Oct 2024
Staff was friendly.
Didn't stay though, there were cockroaches in the room on the 3rd floor. the curtain rod was broken and the curtains wouldn't close all the way. This is not acceptable to me, we had not unpacked anything so we put our shoes back on picked up our things and left 2 hours after checking into the room. Turned the key in at the front desk on the way out and told the man we could not stay due to there being cockroaches in the room. We will never stay or attempt to stay at that hotel ever again.
We drove to Indianapolis and got a much better room there!
Comment from Hotel Management
12 Oct 2024 by Hotel Manager , Hotel Management
Dear Stacey,Thank you for your feedback. While we're glad to hear that our staff was friendly, we're truly sorry to learn about the issues you experienced with cleanliness and the condition of your room. Cockroaches and broken amenities are unacceptable, and we take these concerns very seriously. Your comments will be shared with our maintenance and housekeeping teams to address the situation promptly. We appreciate your input and hope you’ll consider giving us another chance in the future to provide you with a better experience.Sincerely, Hotel Manager
by A verified traveler
Posted 5 Oct 2024
We stayed here 20 years ago and the place was very nice - clean; good breakfast. Everything just seemed worn down - tears in furniture, sparse foods available for breakfast, room had stains in tub, couch, etc., floor not swept.
Comment from Hotel Management
7 Oct 2024 by Hotel Manager , Hotel Management
Dear Heidi,Thank you for sharing your experience and for being a long-time guest. We appreciate your feedback and understand how important it is to maintain the high standards you’ve come to expect. We’re currently working on updating our facilities and improving our breakfast offerings. Your comments about cleanliness and the condition of the room have been noted, and we’ll address these areas to ensure a better experience moving forward. We hope to welcome you back in the future to experience these improvements.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Oct 2024
This property should have posted on their website that their pool was closed, per the board of health for over 3 months. The worst part was waking up to cockroaches crawling up the wall in the middle of the night.. This didn’t just happen to me, but several others checking out early for the same reason. Sadly, when this concern was brought to the attention of staff, I was met with nothing more than a blank stare. Not even an apology. The outdoor gazebo space was nothing more than a graveyard of broken down hotel furniture. I’ll never stay there again.
Comment from Hotel Management
2 Oct 2024 by Management Team, Hotel Management
Dear Tina, Kindly accept my sincere apologies for the inconvenience caused to you during your visit. I am extremely disappointed that you had an unfavorable experience due to all the reasons you have mentioned. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure this will not happen in future.
by A verified traveler
Posted 29 Sep 2024
I would like to start by saying that the staff was very friendly and they seem to be trying to do their best but this hotel was a huge disappointment. There is a beautiful photo of a pool, on their website, but there is a notice from the health dept. for immediate closure dated 6/25/2024 and today is 09/29/2024. The smoke detector in our room is fully covered in masking tape, the tv screen has big bright blotches within the screen. There are derelict vehicles in the parking lot with flat tires, broken windows, etc. The breakfast isn't great but they at least offered yogurt and mandarin oranges so that was okay. I will say that the bed was very comfortable and the shower had nice pressure and ample hot water. Unfortunately, the towels were quite damp so I guess they hadn't been dried properly, hopefully they were fresh and hadn't just been used previously and refolded. It needs updating, the whole property is getting worn out.
Comment from Hotel Management
2 Oct 2024 by Management Team, Hotel Management
Dear Mark,Thank you for taking the time to tell us about your experience. We are sorry to hear that you were not completely satisfied with your experience.From an improvement point of view, we look for specific areas of your experience that need improvement.We will be looking forward to welcoming you back again soon
by A verified traveler
Posted 12 Sep 2024
Our toilet was clogged upon arrival - the front desk associate handed us a used plunger to fix the problem. It didn’t work and they did not service the restroom while we were there so we were unable to use the restroom in our room. Very unprofessional.
Lack of supplies in room
Comment from Hotel Management
13 Sep 2024 by Hotel Manager , Hotel Management
Dear Cheyenne,Thank you for sharing your experience. We regret that you encountered issues with the restroom and room supplies. We’ve noted your concerns and will address them to ensure better service in the future. We appreciate your feedback as it helps us improve.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Hotel Manager , Hotel Management
Dear Jeff,I'm sorry to see that your stay didn't meet your expectations, resulting in a 2 out of 5 rating. If you have any specific feedback or concerns you'd like to share about your stay, please feel free to provide more details. Your feedback is valuable and can help us improve our services and facilities for future guests. We appreciate your input.Sincerely, Hotel Manager
