Ratings based on 226 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Aug 2024
Rooms where dirty. Linen and towels stained and dirty. Smelled of marijuana. Dogs barking in other rooms.
Comment from Hotel Management
30 Aug 2024 by Manager, Hotel Management
Dear GuestAccept our humble Apology to not satisfy your recent stay with ABVI.We will take strong action to fix the issue you had , so our future guest will enjoy the stay here.
by A verified traveler
Posted 21 Aug 2024
Not clean
Comment from Hotel Management
21 Aug 2024 by manager , Hotel Management
Dear Guest , thank you for let us know to improve in cleaning by your review.we let Housekeeping department know to take more time to cleaning side.we hope to better serve on your next visit . Regards
by A verified traveler
Posted 15 Aug 2024
Comment from Hotel Management
21 Aug 2024 by manager, Hotel Management
Dear guest , thank you for your review.
by A verified traveler
Posted 26 Jul 2024
Burn marks and smelled like someone hot boxed a cigarette before we walked in. Very out of date and holes patched up in the walls. The blanket we got had burn marks and it was just not worth the money. I will never use this app because the rating was good so it was a bad suggestion. I would take this hotel off your app choices.
Comment from Hotel Management
30 Jul 2024 by Guest Relations, Hotel Management
Dear Jason,It's unfortunate to hear that you didn't have a good time with us overall. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our team is dedicated to making improvements for the future, so we'll be sure to discuss all of your comments internally. Thank you, and we hope you will consider giving us another chance soon; we're confident that we can impress you.
by A verified traveler
Posted 22 Jul 2024
Comment from Hotel Management
4 Aug 2024 by manager, Hotel Management
Dear Adam,its unfortunate that you disappont at our property.we will try our best to accommodate you on your next visit.
by A verified traveler
Posted 9 Jul 2024
Comment from Hotel Management
10 Jul 2024 by Manager, Hotel Management
Thank u Kelley
by A verified traveler
Posted 3 Jul 2024
Awful. Staff hardly said a word to me, and was too busy eating kfc. Tv was broken, chair had stab holes in it and chunks missing, sheets had cigarette burns in them, and there was fecal matter on the bathroom wall. They had the audacity to leave out an envelope that said "tips for housekeeper." Ice machine was broken. Stay anywhere else.
Comment from Hotel Management
4 Jul 2024 by manager, Hotel Management
Dear Guest ,regret to not satisfied your current stay with us, next time do more reccomend than complain.regards
by A verified traveler
Posted 30 Jun 2024
Comment from Hotel Management
2 Jul 2024 by manager, Hotel Management
appology for not satisfied your stay.pls discribe the problem in details, so we can address the issue in mannner to resolve it. thank u
by A verified traveler
Posted 19 Jun 2024
Comment from Hotel Management
10 Jul 2024 by Manager, Hotel Management
Thank u for review Regards
by A verified traveler
Posted 6 May 2024 on Hotels
Basty shut this roach infestation place down
Comment from Hotel Management
6 May 2024 by Manager , Hotel Management
Valued Guest Apologize for your inconvenience.We let our pest control department know to address your issue.
